Sales Representative Office
Resume:
HAMZAT SHUAIB BABATUNDE
** ****** ******, 090********, 080********
Olorunda Extension ***********@*****.***
Adamo, Ikorodu
Lagos State.
OBJECTIVE: To seek for a position which enables me to utilize my skill, to work with existing staff and facilities, contributing to improve organization objectives and achieve managerial goals and target.
BIO DATA:
Date of Birth 7th May 1985
Place of Birth Lagos
Sex Male
Marital Status Married
State of Origin Oyo State
Personal Skills/Qualities
Leadership qualities
Team work
Superb writing and teaching skills
Self-motivated and target-oriented individual with the capability to build; as well as be part of a winning team
Excellent, rational, analytical and organizational skills
Remarkable interpersonal communication skills
Ability to work with/ without supervision
Self-discipline and self-motivated
Good communication skills
EDUCATIONAL QUALIFICATIONS/INSTITUTIONS ATTENDED WITH DATES
Ladoke Akintola University of Technology, Ogbomoso 2003-2008
B.Tech (2nd Class Lower) Computer Engineering.
Sheikh Abubakar Gumi College, Kaduna State 1996-2001
Senior Secondary School Certificate
Kaduna State Primary School, Kaduna State 1989-1996
First Leaving School Certificate
WORKING EXPERIENCE
Contact Solution Limited, Oshodi, Lagos State Jan 2020 till date
Contact Centre Agent
Maintaining a positive and professional attitude toward customers
Informed and kept customers abreast of new products and services
Uploading customers' details on the CRM
Resolving customers' issues, complaints and queries
Escalate relevant Complaints to appropriate departments for resolution
Responding to Hausa speaking customers
Kennedy Outsourcing Limited March 2016 till Sept 2019
(Consultant to NIPCO Plc. & 11 Plc.)
1/ 15 Dockyard Road, Apapa Lagos
Payroll/Payable Officer
Preparing of Staff Payroll
Preparing of Staff Statutory payment
Keeping track of all payments and expenditures.
Preparing analyses of accounts and producing monthly reports.
Preparing of bank posting for payment of staff salary.
Follow up with company payment
Handling the supply chain and procurement activities
Payment to contractor and other suppliers
Lodgment of cash and cheaque receive from client
Disbursement of cash for business running cost
Preparing bank reconciliation account.
Kennedy Outsourcing Limited Sept 2015 till Feb 2016
(Consultant to NIPCO Plc. & 11 Plc.)
1/ 15 Dockyard Road, Apapa Lagos
Recruiting/HR officer
Provide current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee’s benefits
Performed difficult staffing duties, including dealing with firing employees and administrating disciplinary procedures.
Identified staff vacancies and recruited applicants for various positions.
Processed annual performance evaluation report of all staff.
Conducted exit interviews to identify reasons for employee termination.
Created and managed an excellent office environment.
Maintained records and compile statistical reports concerning personnel related data such as a hires, transfer, and performance appraisal and absenteeism rates.
Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.
Prepare budgets for personnel operations.
Ensured that human and material resources are correctly utilized.
Nigerian Bottling Company Limited (Kaduna) 2014 till Feb 2015
Abdullahi Inusa Road, Kakuri Kaduna,
Kaduna State.
Sales Representative
Contributes to team effort by accomplishing related results as needed
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques
Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management
Serves customers by selling products, meeting customer needs
Visit clients to demonstrate use of products, show samples and take orders
Arrange a schedule of visits to major potential buyers by contacting people and making appointments
Develop and update knowledge of their own products and the products of their competitors
Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products and how they may be used
Plan and work towards meeting sales targets and budgets
Nigerian Bottling Company Limited (Head Office) 2013 – 2014
Leventis Building, Iddo House, Oyingbo
Change Management and Remote Training Coordinator (SAP)
Creating timelines and work plans for each event
Creating and organizing training materials including participant binders and handouts
Event planning, management and execution of logistics for all training conferences.
Working with training director and clients to conduct participant outreach and
recruitment, giving special attention to participant needs and superb customer service to
participants and clients through all events.
Securing and managing training locations, including event space and lodging.
Securing catering for all events, including negotiating with and managing vendors and
staying within pre-set budget for each event.
Answering and responding to outside communications, such as phone calls, faxes,
Emails, and web-based inquiries. This includes on-going communications, project-based
Communications, i.e., from training participants, presenters and clients.
Networking and ability to promote Spitfire as appropriate in the context of trainings
Providing on site staffing logistics management and support staffing at most training events
Submit expense reimbursement forms as appropriate.
Track participant RSVP forms and keep other databases as needed for different training programs.
Nigerian Bottling Company Limited (Head Office) 2012 – 2013
Leventis Building, Iddo House, Oyingbo
Master Data Officer (SAP)
Responsible for updating and creating customer database
Ensure all outlets capture in basis are with correct code
Designing and Updating daily report
Auditing customer database
Nigerian Bottling Company PLC (Head Office) 2010 – 2012
Leventis Building, Iddo House, Oyingbo
Management and Information System (Help Desk Support)
Providing first level support to NBC Staff on Computer hardware and software problem
Providing helpdesk support
Applying Information to business problem
Maintaining a clear channel of communication with all staff
Ensuring that all staff expectation are managed
Ensuring that All reported Incidents are properly logged into the helpdesk database(Magic)
Generating Magic Reports ( Weekly & Monthly)
Efficient and Effective resolution of all assigned support calls on time and with High quality
Troubleshooting of Faulty System
Using Microsoft Application to prepare documents, reports and presentation
Umukabia Comprehensive Secondary School Imo State 2009-2010
NYSC
Teaching
Omatech Computer Limited 2007
2 Kudirat Abiola Road, Ojota Lagos State (Industrial Attachment)
Installation of New application packages
Assembly of new Systems
CERTIFICATION:
Customer Service & Time Management
COMPUTER SKILL:
Diploma in AutoCAD
Diploma in Web design
Diploma in Database
HOBBIES: Table Tennis, Volley ball and Reading
REFEREES:
Mr. Mosuro Tolulope AbdulKabir
Business System Solution Lead Human Resources
Nigerian Bottling Company Limited,
A.G Leventist Building, Ebute-Metta Lagos
Lagos State
Mr. Tijani Ibrahim
Supply Network Planning
Nigerian Bottling Company Limited,
A.G Leventist Building, Ebute-Metta Lagos
Lagos State
Dr. (Engr).E.O. Omidiora
Head of Computer Science and Engineering
Ladoke Akintola University of Technology
P.M.B 4000, Ogbomoso, Oyo State
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