Jose Gomez

adkn8b@r.postjobfree.com

Centennial, CO 80112

720-***-****

Objective: To contribute my technical (hardware, operating systems, software) skills and knowledge within an organization by supporting end user support requirements.

TECHNICAL QUALIFICATIONS:

Expert Hardware Engineer with over 18 years of experience in hardware and software technical support

Trained over 40 new employees to identify, analyze and repair products failures, order and replace parts as needed through hands on training and or through a conference video

Experience with configuring, imaging and supporting Operating Systems: Windows 7 and 10

Support software (i.e.: MS Office and Commercial Off The Shelf (COTS) software)

Support applications (i.e.: Oracle\Java, SQL, Access)

Assist in network and security configuration(s) to ensure proper system integrity

Adapts well to changing environments while taking initiative and follow-up on services and program escalations

Hardware Certifications include: Dell (Current to support laptops and desktops), IBM, Sony TV, Lexmark trained

TECHNOLOGY EXPERIENCE:

CH2M HILL – Now Jacobs Engineering 7/2013 - Present

IT Support & Operations Professional 3 Global Enterprise Services

Support in desktop support role including: imaging, repair, migrations of both old to new computers

Successfully completed a full company to company migration from one network to the other

Supporting executive level support globally on a daily basis

Networking role expanded to installing all switches, replacing all network cables, configuring stacks for each building

Travel as needed to support other locations

Recycling with companies such as Cloud Blue

Experience with Avaya console and punch down of phone cables.

My current role is to get the job completed correctly as quickly as possible with no delays or issues

Gates Rubber Company 4/2012 – 6/2013

Desktop/Helpdesk technician Level 1, 2 and Executive Level

Setup of laptop/desktop hardware and software

Configure BitLocker on hardware for Windows 7 OS and Windows 10

Work with end user in reference to: Refresh and Upgrade from XP to Windows 7 and data transferring

Active Directory (AD) user password resets

SCCM via Active Directory for deploying software and operating systems

Support VPN (Cisco\F5) end user related matters

Hands on repair of all hardware, printers, laptops, peripherals

Current Certifications for all Dell laptops and desktops

Asset management\inventory and recovery

Provide exceptional customer service, Tier I, II and Executive support

Familiar with Ticketing Systems (i.e.: Microsoft SCSM and Impact (IBM) ticketing system)

World Wide Tech 3/2000 to 3/2012

Field Engineer

Troubleshoot, install and repair all hardware components for Dell, IBM, Sony TV, Lexmark and other proprietary system.

Tested, analyzed, and installed network environment

Performed system tear down, removal, and properly recycled E-Waste

Provide on call technical support for all employees, during and after hours

Verified integrity of software, hardware, and network after installation

Implemented peripherals (i.e.: RAM, Monitor, biometrics, USB Keys, etc.) and modified systems as directed

Worked collaboratively with internal colleagues, as well as, external customers and vendors

Vendor management

Ensure on-site quality control

Document and maintain all field reports including incident reports, inspections, and service agreements

EDUCATION:

Westwood College of Technology, Denver, CO

Bachelors of Science in Computer Network Management 2003

Western Governors University expected graduation 2022

Graduate Degree Cyber Security

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