Social Media Sales
Resume:
Shazia Adams
** ************ ****** 074-***-****
Bosmont, Johannesburg **********@*****.***
South Africa, 2093
Personal Information
Full name & surname: Chanel Yolan Idas
Preferred Name : Shazia Adams (married name)
Date of Birth : 20 March 1987
Marital Status : Married
Dependants : 1
Drivers Licence : Code 08
Nationality : South African
Education
ALISON, Advance Online Learning May 2015
Diploma in Project Management
Major courses/subjects passes:Project management methodology,Project management toolset, Project management documentation, System development life cycle, The planning phase, The analysis phase, The design phase, The implementation phase, The use/evaluation phase False Bay College, Cape Town March 2006
Generic Business Administration Certificate
Major courses/subjects passed : Business Administration ;Communication ; Business Maths ;Conflict Management ; Computer Literacy ; Cultural awareness ; Numeracy ; Business Etiquette ; Maintenance of a Department ; Sales
Sea Point High School, Cape Town 2000 – 2004
Senior Certificate with Endorsement (Merit)
Major courses/subjects passed: English (HG) ; Afrikaans (HG) ; Mathematics (SG) ; Biology (HG) ; Geography (HG) ;Physical Science (SG)
Additional Certificates/courses
Job Search Skills- Preparing Your Resume and Cover Letter Certificate Course E-Commerce – Introduction to Internet Marketing Strategies for Business Certificate Computer skills : PC & Mac ; Windows ; Microsoft Word ; Excel ; PowerPoint ; Outlook ; Internet ; In-house Dashboard ; Vend ; POS ; Unix ; Frontier ; Freshdesk ; Social Media platforms Experience
Macaroon, Johannesburg, South Africa September 2013 – February 2019 Operations / Logistics and Client Services Administrator Main Responsibilities & Duties:
● Supervision and coordination of operational tasks within team.
● Packaging and dispatching of online orders- efficiently and accurately.
● Customer service; Operations and Administration.
● Point of contact for internal and external enquiries for the Brand- Spokesperson for the Brand.
● Manage customer experience online, telephonically and in person.
● Face to Face sales; assist walk in customers when required.
● Respond to customer queries and complaints both telephonically and via email helpdesk.
● Facilitating flow of logistics and operations.
● Daily contact with suppliers regarding deadlines; quality issues and delivery times.
● Quote and process orders for corporate clients.
● Administration support: stock levels and outstanding payments.
● Event coordination of annual markets- including budget, product selection, inventory, signage, marketing, training of temp staff, logistics, setup for each event Additional Responsibilities & Duties:
● Managing suppliers dashboard
● Quality checks
● Sending client order notifications
● Manage couriers- daily collections, waybills and flyer bags
● Manage office stationery and packaging supplies
Reference:
Refilwe Fifi Mosito
Manager: Client Services, Operations & Logistics
RGB Digital Print, Johannesburg, South Africa January 2012 – September 2013 Production Controller
Main Responsibilities & Duties:
● Direct accountability and management of print production team
● Key driver for planning, production and execution of production printing schedules
● Check jobs to ensure they are 100% correct
● Coordinate all printing deliveries
● Ensure deadlines are reached are reached an if not that the client is aware job will be late
● Be aware of all jobs that is in hand
● Need to be very organised, can deal with stress and can plan
● Keep a record of wastage to ensure its minimized
● Proactively communicate printing issues to production team and co-ordinate solution implementation
RGB Digital Print, Johannesburg, South Africa August 2009 – January 2012 Frontline Services (Client Services)
Main Responsibilities & Duties:
● Answer & direct calls to relevant person
● Being friendly, professional & efficient with clients
● Setting up of new clients with all relevant details on system
● Ensure all payment transactions are recorded on Control Sheet
● Prepare and process quotations, sales orders and invoices
● Ensure all cheques get deposited
● Advise clients jobs are ready
● Cash up at the end of the day
Additional Experience
Western Crown Panel Beaters, Johannesburg, South Africa April 2009 – June 2009 Client Liaison Advisor
Sasfin Bank Ltd, Johannesburg, South Africa June 2006 – December 2007 Operations Assistant in Equipment Finance Division Old Mutual, Cape Town, South Africa May 2005 – March 2006 Generic Business Administration Learnership
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