Technical / Product support in construction equipment industry.

Lim Kian Hong William.

Age: **.

Marital Status: Married.

Nationality: Singaporean.

Cell phone: +65-96471728.

Email: ***************@*****.***.

Country: Singapore.

Address: Punggol.

Experience / Jobs scope,

1, JPN Equipment Pte Ltd.

Field Technician from Jan 1993 – Jan 2000.

Certificate of (Dieseko’s Pilling & Vibro Equipment issued Nov 1995 from Holland).

Jobs scope as, Overhauling and Troubleshooting all type of engines like Isuzu, Hino, Komatsu, Mitsubishi, Caterpillar, GM for 2 years under the workshop team. In 1995 as an outside service team to attend machines Breakdown, Troubleshooting, Servicing, commissioning for Crane, Vibrio, Compressor, Genet, Welding Set, Hydraulic Hammer & Power Pack, Get-set up to 800 KVA.

Reason for leaving (Invited from a Foundation company.

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2, ICE Far East Pte Ltd.

Service Technician to Workshop Manager from Mar 2000 – Mar 2012.

Certificate of (Internal Construction Equipment issued Fed 2008 from Holland).

Start as a service technical in Workshop / Job Sites / Offshore to Operate, Repair, Troubleshooting, Servicing, Commissioning of Hydraulic Impact / Vibro Hammer and Power Pack, Pilling / Hammer Machine, Hyd Drilling Rig Machines.

At year of 2004 as a supervisor company posted me to Dubai 2004 -2006 to setup an Office, Workshop and Parts Warehouse as the same time to support customers on the technical issues who hire our machines.

In 2008 supporting our Branch office / Customers in Asian region, China, India, UAE, Oman, Saudi Arabia etc. for Onshore / Offshore operation on projects. 2010 as a Workshop Manager to overseeing day to day operations, supporting Service, Sales, Customer’s Feedback, Product Warranty, and Training.

The reason of leaving (Coz company sold it away.

3, CAPE Pte Ltd.

Offshore technician from May 2012-Fed 2013.

Working on 10 months’ contract to support one offshore under water pilling project in Vietnam with ICE hyd Hammer. (Based on having contract with CAPE before ICE Far East sold it to another company. The project end at 7 months in Nov.

Reason of leaving (Only to support this company based on contract signed with ICE.

4, ICE Far East Snd Bhd

Technical Consultant from Jul 2013-Aug 2014.

Station in Malaysia KL with 1-year renewable contract to support on Product, Aftermarket, Parts, Training on Electronics Engines, Hyd Pumps, Hammers, Power Packs, and Drilling rigs. Visiting customers to get feedback on product in the region with update to the factory.

Reason of leaving (Personal reason and did not completed the 1-year contract.

5, Manitou Asia Pte Ltd

Area After-Sales Service Specialist from Jul 2014-Dec 2015.

Supporting SEA / FE Dealers on all product 50% travelling with hand-on Service, Operate, Maintenance, Training to Customers, End user. Visit customers on Product, Service, Parts Feedback. Manage Dealers on Warranty, Service KPI, Parts KPI. Visit factory 10% travelling on Product, Quality, Parts, Warranty Meeting.

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Reason of leaving Manitou (Company offer a 6 mouths renewable contract to stay in Malaysia KL to support new office start up. And around Sep 2015 a Hand hunter offer as below company).

6, Doosan Bobcat Singapore Pte Ltd.

After Sales Service / Technical & Parts Support Manager from Jan 2016-Dec 2018.

Certifications as,

1, (Compact Line Service TLS issued on Mar 2017 from Czech Rep). (TLS is type of Telescopic Loader Supporting Equipment Forklift).

2, (Compact Line Service SSL issued on May 2017 from Korea). (SSL is type of Skid Steer Loader).

3, (Compact Line Service BHL issued on May 2017 from Dubai). ( BHL is type of BackHoe Loader).

4, (Aftermarket Business - Customer Relationship issued on Oct 2017

from Czech Rep).

5, (Aftermarket Business - Parts and Service issued on Oct 2017 from

Czech Rep).

6, (Compact Line Service MEX issued on Mar 2018 from Czech Rep). (MEX is type of Min EXcavator).

7, Also having my online training PDF certifications from Fargo USA Bobcat factory on the UTV). (UTV is type of UTtility Vehicles).

7.1 (Bobcat Exhaust Gas Recirculation Systems (EGR) (Issued on Mar 2017).

7.2 (Bobcat 3600/3650 UTV Hydrostatic Travel Control Adjustment). (Issued on Feb 2017).

7.3 (Bobcat 3600/3650 UTV Hydrostatic Drive System). (Issued on Feb 2017).

7.4 (Bobcat 3400 UTV Throttle with Speed Limiter and CVT Basics). (Issued on Feb 2017).

Provide supporting Documents, Technical, Parts, Attachments and all Product Training to Dealers/Customers.

Monitoring dealers on the Service KPI, Parts KPI Recommend to Customers.

In-charge of Warranty/Shipments Damage claims system in Asia / SEA region.

Visiting Dealers/Customers to get feedback on product 3 to 4 time per year. (Travelling 70% to 21 dealers 10 Sub-Dealers also to factory meeting, Training, Bootcamp). Arranging/support dealers who hit my KPI to have factory Training / Visiting.

Reason of leaving (HQ closed Singapore sales office).

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7, Hitachi Construction Machinery (M) Sdn Bhd (Singapore Branch).

Parts Executive from 1 Oct 2019 - 01 Sep 2020.

Looking after the Parts Sales, Aftermarket, and key Account base on market share, visit customers to get feedback on Parts Lead time, Delivery, Competitor pricing, Quality with follow up to HQ.

(Reason of leaving (Layoffs men power).

8, Ten League Corporation Pte Ltd.

Workshop Supervisor from 1 Nov 2020 – 1 Jan 2021.

In charge of day-to-day workshop activity of machines repair, in-coming, out-going inspection documents on. (Hyd Drilling Machines, Cranes, Excavators).

Arranging Parts collection, supervise technicians, Modify machines to full fill customer’s needs.

Attend jobs site to meet customers, Troubleshooting and support.

(Reason of leaving personal reason).

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Studies

Secondly 4, at Toh Tuck Secondary School (Singapore)

April 1987 to April 1990.

In 1991 attend the Engine Engineer Courses for 1 year and I am 2nd level in ITE Clementi (Before was called VITV).

At 1992 attend this Hydraulic Engineer Courses for 1 year I am First level in ITE Clementi (Before was called VITV).

I can’t find my certificate of those above coz I have been moved many times of house.

And from 1993 I started my career in construction equipment’s.

Languages

English, Chinese, Mandarin, Malay, Thai,

Medium Medium Medium Medium Medium

Additional IT skills

PowerPoint, Word, Excel, Window.

Current Salary.

Current salary package in simplified breakdown - monthly base salary, fixed incentives, annual wage supplement, variable bonuses.

1, My current salary $4,500.

2, AWS.

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My expected monthly and annual package.

$4,500 / $5,000) (Negotiable).

Notice period.

1, Immediate.

What attracts me the most about this position?

1, Is my line of job seen year 1993 in this industry.

2, Will knowledge on Hyd System / Elec System / Engines System.

3, Knowledge in many type Constructions, Foundation, Earth Moving, Offshore, Onshore Equipment etc.

4, In 2016 As a Product Trainer to Dealer, Customers, End user on Supporting they’re business grow.

What are you doing well?

1, Able to perform Hand on, Recommend Parts, Aftermarket, Warranty Judgment/Monitor and Documents Hard/Soft Ware Support).

2, Training on product, Dealer Service/ Parts KPI, Visit key Customers for Product Improvement/Feedback to the factory.

3, Arranging factory training, visiting and work closely with factory PS / PM.

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Additional information

1, Forklift truck licence.

2, Dieseko’s Piling & Vibro Equipment issued on Nov 1995 from Holland.

3, International Construction Equipment issued on Feb 2008 from Holland.

4, Compact line Service TLS issued on Mar 2017 from Czech Rep. (TLS is type of Telescopic Loader Supporting Equipment Forklift).

5, Compact line Service SSL issued on May 2017 from Korea. (SSL is type of Skid Steer Loader).

6, Compact line Service BHL issued on May 2017 from Dubai. (BHL is type of BackHoe Loader).

7, Aftermarket Business - Customer Relationship issued on Oct 2017 from Czech Rep.

8, Aftermarket Business - Parts and Service issued on Oct 2017 from Czech Rep.

9, Compact line Service MEX issued on Mar 2018 from Czech Rep. (MEX is type of Min EXcavator).

10, Bizsafe 3.

11, Also I have my online training PDF certifications from Fargo USA Bobcat factory on the UTV). (UTV is type of UTtility Vehicles).

11.1 (Bobcat Exhaust Gas Recirculation Systems (EGR) (Issued on Mar 2017).

11.2 (Bobcat 3600/3650 UTV Hydrostatic Travel Control Adjustment). (Issued on Feb 2017).

11.3 (Bobcat 3600/3650 UTV Hydrostatic Drive System). (Issued on Feb 2017).

11.4 (Bobcat 3400 UTV Throttle with Speed Limiter and CVT Basics). (Issued on Feb 2017).

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