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Sales Inside

Location:
United States
Posted:
March 04, 2021

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Kerri Griffin

Business Administration/Management

Rockford, MI

KG

Work Experience

Kerri Griffin

Business Administration/Management

Rockford, MI 49341

******@*****.***

616-***-****

There will never be a time when learning something new gets old for me. I suppose you could say that this is my "catch phrase", but it's a passion of mine. I have always been a persistent person who researches just about everything to be fully informed before making decisions, planning a project, managing people, how to be more efficient in my career, and much more. I also remain current on any soft skills to enhance my career. I do it because I love to learn and there "always more to know." I teach students to navigate multiple resources (not just Google). I am proficient in many forms of effective communication. I am a detail oriented person whose greatest pet peeve is the misspelling of a word and improper grammar.

I never stop until the job is done. I often work on team building improvements on my own time. I am not an overachiever. I found out years back that it is not productive or necessary to work yourself into sickness. I've learned to work smart, not hard. I am extremely diverse. I work well with several different personalities because I understand that individuals are just that. Individuals. In fact, the workplace would be pretty mundane if everyone were the same.

Authorized to work in the US for any employer

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Office Administrator

Lifetime Home Products, LLC - Caledonia, MI

April 2019 to Present

• Worked with upper management to complete complex projects on tight budgets within specific timelines.

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

• Supported Project Managers and Salespersons with effective correspondence management, document coordination and customer relations.

• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

• Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency.

• Managed approximately 30 incoming calls, emails and faxes per day from customers.' Accounts Receivable Specialist

Accounting Principles - Grand Rapids, MI

August 2018 to February 2019

• Applied more than 50 payments per week.

• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Prepared and mailed invoices to customers, processed payments and documented account updates.

Education

Skills

• Closely managed monthly reconciliation schedules of all assigned accounts.

• Analyzed, prepared and issued charge-back notices for payment to prevent third-party collection agency involvement.

Accounts Receivable Specialist

Robert Half - Grand Rapids, MI

December 2017 to December 2018

• Performed targeted collections on past due accounts aged over 90 days.

• Managed efficient cash flow reporting, posted cash receipts and analyzed charge-backs, independently addressing and resolving issues.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Identified, researched and resolved billing variances to maintain system accuracy and currency.

• Analyzed, prepared and issued charge-back notices for payment to prevent third-party collection agency involvement.

• Investigated daily variances uncovered with errors and monthly reports and corrected errors to resolve discrepancies.

• Reviewed account documentation for over multiple accounts, rectified issues and contacted vendors about account changes.

Bachelor's in Business Administration

Cornerstone University - Grand Rapids, MI

August 2008 to May 2012

Associate in Business Administration

Davenport University - Grand Rapids, MI

Communication Excellent Organization Excellent Project Management Excellent Activity planning Sales presentations Promotional sales events Sorting and labeling Appointment scheduling Policy implementation Bookkeeping

Front Office

Assessments View All Assessments

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Your Completed Assessments

Basic Computer Skills: PC

Completed

January 2020 –

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No

Data Entry

Proficient

January 2020 –

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No

Certifications and Licenses

Additional Information

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Office Admin

Office 365

Front Desk

Quickbooks

Add any additional information you would like on your resume Scheduling Skills

Highly Proficient

January 2020 –

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Inside Sales

Highly Proficient

December 2019 –

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Personality: Sales Fit

Familiar

January 2020 –

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No

Customer Focus & Orientation

Proficient

December 2019 –

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No

Office Manager

Familiar

December 2019 –

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No

Numerical Reasoning Skills

Completed

December 2019 –

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No

Accounting: Basic Principles

Familiar

December 2019 –

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No

Spreadsheets with Microsoft Excel

Completed

December 2019 –

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No

Working with MS Word Documents (Intermediate)

Highly Proficient

December 2019 –

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No

Organizational Skills

Proficient

September 2018 –

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No

Verbal Communication

Completed

March 2019 –

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No

Problem Solving

Completed

March 2019 –

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No

Human Resources Skills: Compensation and Benefits

Completed

March 2019 –

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No

Project Management Skills: Time Management

Completed

March 2019 –

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No

Accounting Skills: Bookkeeping

Proficient

March 2019 –

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No

Accounting Skills: Basic Principles

Familiar

March 2019 –

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No

Attention to Detail

Completed

March 2019 –

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No

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