Customer service

Santos E. Rodriguez

San Francisco, CA.

Phone: 415-***-****

WORK EXPERIENCE

DISPATCHER

**/**** — present Avis Car Rental San Francisco International Airport

Performs daily routing of field service work orders using established workforce management

system

Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works

closely with Manager to administer the Dispatch function

Manages technician routes using established workforce management system to ensure customer

commitments are met (i.e. install and service calls)

Interprets data from the established workforce management system to identify current and

potential scheduling problems

Tracks network trouble and repair. Provides telephone assistance and support to Technicians

during troubleshooting and repair

Makes suggestions and recommendations to Supervisors and Manager in an effort to continually

improve customer service operations

Maintain and manage a positive work environment by interacting in a professional and polite

manner with guests, team members, and park management

Participates in feedback sessions with management to improve service level performance at

customer sites, including high incidence

Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all

times

Addresses any customer issues and/or provides resolution to problems that are within the scope of

work or will, otherwise, engage management for help

Monitor the workflow of dockets between teams that can impact your team. Capture and drive

improvements to ensure optimal workflow

SKILLS

Extensive product knowledge or the ability to obtain product knowledge

Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good

judgment. Work effectively in diverse team environment

Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable

in multi-screen environment

Outstanding communication skills; strong ability to communicate effectively and professionally

via e-mail, telephone and 2-way devices

Solid ability to pay close attention to every detail

Very good verbal and written communication skills, capable of operating common office

equipment, and computer-literacy should include basic keyboard data entry

Solid ability to be results-oriented that makes a difference, taking initiative to make things happen,

accepts accountability and has a “can do” attitude

Solid ability to work in a team environment along with the ability to work independently with

minimal supervision

Miguel Rodriguez © 1/21/20

; Fw: Santos' Resume

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