SUMMARY OF QUALIFICATIONS

•Thirty years office management and bookkeeping skills

•Leadership experience supervising diverse populations

•Experience promoting public relations within the community and vendors

•Demonstrated ability to manage businesses in accordance with requirements and guidelines

•Experienced with spreadsheet creation and database management, including Point of Sales systems, and EHR documentation

•Expert in cash handling and daily record keeping

•Experienced at performing inventories and creating orders

•Efficient at auditing invoices and compiling for data entry and A/P

•Experienced in all aspects of office responsibilities including answering phones, filing, and data entry

•Experience in displaying and training outstanding customer service

•Ability to maintain high level of confidentiality

•Experienced trainer in many topics over the years: office procedures, teambuilding, hiring and training

•Accomplished at establishing employee and vendor relations

•Trained conflict resolution facilitator

•Able to speak and write English in a professional tone

PROFESSIONAL ACCOMPLISHMENTS

•Built a business from start to finish including zoning, acquiring licensing and permits

•Managed retail stores and trained managers

•Utilized and created assessment tools to evaluate sales trends and customer satisfaction

•Proficient in all General Manager duties associated with several customer service based industries

• Responsible for the recruitment, interviewing and hiring of staff including training and disciplinary actions

WORK HISTORY

Mental Health Technician Baptist Health Systems, Jacksonville, Florida

April 2020 – February 2021

Overnight Packer Amazon Distribution Warehouse, Jacksonville, Florida

March 2020 – April 2020

Registered Behavior Technician Florida Autism Center Orange Park, Florida

December 2019 – March 2020

Mental Health Technician II Crisis Walk-In Center, Montrose, Colorado

March 2019 – November 2019 Center of Mental Health

General Manager True Grit Café, Ridgway, Colorado

January 2010 – February 2017

Property Manager Town of Telluride, Telluride, Colorado

October 2007 – June 2009

Floor Manager True Grit Café, Ridgway, Colorado

August 2004 – October 2007

Store Manager/ Manager Trainer The Pantry, Inc. Jacksonville, Florida

October 1997 – August 2004

Co-Owner/Operator Parsons Seafood, Jacksonville, Florida

March 1991 – October 1997

Bookkeeper Chart House Restaurant, Jacksonville, Florida

February 1987 – October 1997

Full-time & Part-time

EDUCATION

AA, Business Administration, American Intercontinental University, Atlanta, GA, Online

BA, Psychology, New England College, Henniker, NH, Online

REFERENCES

Shirley L Diaz SLDiaz Consulting, Inc. 970-***-****

Tammee Tuttle True Grit Café 901-***-****

Joan Scoville Ridgway Dentistry 970-***-****

Donna Proffitt 970-***-****

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