Manager Customer
Resume:
Jennifer Villarreal
Open to new opportunities
***************@*****.***
*** * **** ** *** angelo, TX, 76903
CENTRAL HS
San Angelo, TX
High School Diploma (Jun 2006)
EDUCATION
Communication skills
Problem solving skills
Computer skills
People skills
ADDITIONAL SKILLS
Efficient professional with 5.5 years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Open to new opportunities role at your company.
CAREER OBJECTIVE
TRAFFIC CONTROL OPERATOR
Nixon engineering, san angelo, TX / Jan 2020 - Nov 2020 ACCOUNT MANAGER
Performant, San Angelo, TX / Jan 2011 - Jul 2015
EXPERIENCE
Flag motorists to warn them of obstacles or repair work ahead.
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Set out signs and cones around work areas to divert traffic.
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Perform preventative maintenance on vehicles and heavy equipment.
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Drive heavy equipment and vehicles with adjustable attachments to sweep debris from paved surfaces, mow grass and weeds, remove snow and ice, and spread salt and sand.
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Drive trucks to transport crews and equipment to work sites.
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• Inspect markers to verify accurate installation. Arrange for debt repayment or establish repayment
schedules, based on customers' financial situations.
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Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
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Advise customers of necessary actions and strategies for debt repayment.
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Persuade customers to pay amounts due on credit
accounts, damage claims, or nonpayable checks, or to return merchandise.
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Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
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Locate and monitor overdue accounts, using computers and a variety of automated systems.
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Answer customer questions regarding problems with their accounts.
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Record information about financial status of customers and status of collection efforts.
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Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
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Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and
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writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
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Receive payments and post amounts paid to customer accounts.
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Notify credit departments, order merchandise
repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
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REFERENCES
Contact this candidate