Customer Service Representative
Resume:
Profile
As an experienced hospitality and customer service representative, I have
proven customer service skills and perform my job with passion, proficiency, and dedication. I am extremely motivated, willing and able to learn and retain information quickly and efficiently, and work well with others in any setting and environment. I work well under stress and always keep the customer first in mind.
Experience
Assistant General Manager - Courtyard Marriott Florence — Jan. 2018–Present
As an AGM I handle the front desk as well as the bistro department. I am in charge of scheduling both departments, dropping/depositing revenue and other cash handling operations, and delivering upstanding customer service. I have a great rapport with the customers and handle their needs efficiently and effectively.
Front Desk Receptionist - Comfort Suites Hebron, KY — Jan. 2017-Jan. 2018
As the front desk agent I was responsible for making and handling guest reservations and interactions with all customers. My duties included answering phones, handling money, collecting payments, organizing banquet and corporate events in conference rooms, stocking the market, and other customer service related needs.
Customer Service Representative - Embassy Suites Hotel — August 2014-Sept. 2016
Customer service and hospitality specialist; maintain customer satisfaction and retention.
Customer Service Representative - American Airlines — May 2009-July 2012
As an airline representative I was in charge of handling guest check-ins and reservations as well as ensuring guest safety, satisfaction, and repeat business.
Education
Rizal Tech College - Manila, P.I. - Business Accounting Makati High School - Manila, P.I. - Diploma
Michael Beauty School - Kentucky - Nail Technician Personal Info
• 4795 Rapid Run,
Cincinnati, OH 45238
• **************@***.***
Skills
• Excellent communication
• Highly organized
• Team management
• Inventory & ordering
• Vendor management
• Sales analysis
• Reservations specialist
• Scheduling & hiring
procedures
• Depositing revenue
• Customer service
excellence
LALAINE FROEHLE
Hospitality & service industry professional with over 20 years of experience, specializing in consumer engagement, customer service, and managerial responsibilities. My biggest strengths lie in my attention to detail and excellent organizational skills. I’m a reliable self-starter who enjoys collaboration and working in team settings.
Microsoft:
Excellent
Systems Management
Software:
Money Handling:
Excellent
Excellent
Languages:
• English
• Tagalog
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