Andrea Zamora

417-***-****

adkn18@r.postjobfree.com

EXECUTIVE SUMMARY

Successful motivated bilingual leader with a reputation for developing engaged teams that has a passion for exceptional customer service and driving team results. Experience in overall business management, store operations, cash management, human resources, performance management, succession planning, buying, visual merchandising and exceptional customer service. Reputation for a successful track record of profits and improving operational efficiency through an engaging team environment and culture.

Starbucks- Store Manager

Birmingham, AL

9/2017-5/2020

Morganton, NC

5/2020-Present

•Contribute toward profitability store through seeking opportunities to enhance sales.

•Manage effectually inventory, cost of goods control as well as labor costs.

•Maintain daily, weekly as well as period financial reports.

•Ensure entire cash handling and register function performed accurately and consistently.

•Ensure apt types as well as amounts of supplies, materials and merchandise are suitably ordered and stocked.

•Convey new product information and details to partners.

•Maintain store operations, financial contribution and partner development final accountability.

•Train and prepare partners to demonstrate entire Starbucks client service standards, star skills and operating standards.

•Expect as well as encourage complete participation of partners to develop store goals plus develop plans.

•Identify daily plus weekly staffing requirements along with recruits.

•Conduct interviews and ensure to make hiring as well as termination decisions.

•Prepare schedules along with apportions partner work hours as well as schedule partners time off.

•Resolve all partner complaints as well as concerns.

•Provide continuing performance feedback and conduct formal performance along with salary reviews plus counsel partners.

•Provide Starbucks “Starbucks Experience” constantly for each customer.

Starbucks - Shift Supervisor

Birmingham, Alabama

2/2017-9/2017

•Executes all stores operations to ensure exceptional customer service, team engagement and a culture that represents the brand image of Starbucks.

•Follows up on all team members in relation to brand standards, policies and procedures.

•Performs opening and closing procedures related to payroll, cash flow management and forecasting/prepping for next day business.

•Train and develop team members to Starbucks standards regarding recipes, customer engagement and all food and safety compliance.

•Lead by example by executing exceptional customer service and a culture of team recognition.

Organic Harvest - Assistant Store Manager

Birmingham, Alabama

10/2015 – 2/2017

•Fostered and oversaw development of store team and leaders in a management capacity; worked daily in human resource management, performance management, new product education, role playing and customer sales techniques.

•Responsible for managing the profitability, buying and merchandising of the cafe, produce, beer and wine departments. Increased profits in produce by 12% over LY through developing standards and processes; daily waste logs, department standards, quality of product with vendors, FIFO, repurposing product to in-store cafe and creating budgeting/purchasing goals.

•Increased beer and wine profits through bi-weekly category audits, analyzing sales reporting, reassessing inventory selection, vendor relationships, merchandising, team training, promotional event planning, product tastings, and customer engagement.

•Involved in restructuring and realignment with store operations, responsible for streamlining stores allocation of payroll, developing cross functional positions, help designed and implement company policies and procedures.

•Participated in stream-lining total store operations which in turn significantly impacted the overall profitability of the store by 189% over LY for 2016.

•Demonstrated effective leadership and highest sales of MOD shifts through encouraging team, role playing and exceptional customer service.

•Performed touch bases with store leaders to ensure communication and accountability to drive for results and team development.

Organic Harvest - Food Service Manager

Birmingham, Alabama

02/2015 - 10/2015

•Responsible for the organic cafe and juice bar that offered paleo, gluten-free and vegan lifestyle foods that’s made fresh in house daily.

•Managed 6 team members, 2 supervisors and 1 contracted specialty pastry chef

•Increased City of Hoover Health Department score from 82 to 96; ensured all food safety guidelines and regulations were in alignment with city, state and company guidelines and regulations.

•Maximized total cafe profits for 2016 from -26% to + 18% YTD through creating processes, inventory, budget controls, payroll, cross training, repurposing of product, creating job functions and accountability.

•Performed inventory weekly and monthly to ensure proper recording of food cost, waste log and ordering was accurate and profitable.

•Develop an evolving succession plan to consistently drive a high caliber, cross functional team culture that was driven by team competitiveness that was self driven.

•Decreased payroll by 8% YTD through proper processes, procedures, cross training, hiring, morale and team engagement.

•Ordered direct with meat, produce, Kehe, UNFI supplies and product on a weekly basis.

Birmingham Apartment Locators - Apartment Consultant

Birmingham, Alabama

02/2014 - 02/2015

•Creates positive, welcoming, supportive environment for visitors, potential residents and clients.

•Built local networking relationships within the community to increase marketing and sales potential.

•File guest cards, phone log and followed up with all potential clients through phone calls, emails and thank you notes.

•Processed all potential clients background checks and pre-screening paperwork for renting and leasing contracts.

•Drove clients around the community to educate them on properties, school zones, availability and communities.

Table Grace - Manager and Administrative Assistant

Omaha, Nebraska

09/2012 - 12/2013

•Managed and oversaw the operations of a nonprofit organization that catered to the homeless and less fortunate community downtown Omaha, Nebraska.

•Supervised a group of volunteers of 20 people in the kitchen that prepared meals that fed up to 60 people at one time.

•Planned, organized and managed the prepping, cooking, baking and repurposing of the kitchen food on a daily basis.

•Screened and trained homeless participants in a 10 day program aimed at giving them the skills to become a volunteer kitchen service worker.

•Organized and managed all the catering and event planning.

•Supervised kitchen staff and handled all scheduling, performance management, training and Department of Health regulations.

•Oversaw all administrative duties, facility maintenance for the organization.

Zamora Family Restaurant - Owner and Operator

Ava, Missouri

08/1995 - 02/2011

•Incorporated, leased, supplied, furnished, decorated, and ran a family owned restaurant for 16 years.

•Managed all aspects of the P&L and the overall operations of the company.

VOLUNTEER WORK

•Traveled to Nicaragua 02/2007 where my group visited several rural villages to asses needs, help build feeding centers, delivered books and personally collected soccer balls to small schools. Held discussions with land owners who wanted to participate in the Build a Water Well Program.

•Volunteered 03/2007 - 06/2007 for the Rainbow Network in receiving Nicaragua visitors to Springfield, Missouri. Served as an interpreter and translator between english speaking and Spanish speaking staff.

•Leader of four groups of volunteers to New Orleans for Katrina relief work. Each trip served a different purpose such as cleaning homes, gutting homes and building a center for the volunteers. The center entailed building bunk beds, flooring, metal framing and roofing of building. Prepared and cooked 2 meals per day for 10-15 volunteers.

•Volunteered at Bill’s Place, a shelter in Springfield, MO where I provided and cooked a meal for up to 80 homeless people once a month. Helped coordinate a group of volunteers collect and provide toiletries, socks, hats, blankets, shoes and camping gear to pass out to those with no shelter.

CERTIFICATION

Managers ServSafe Certification

EDUCATION

Drury University

Undergraduate - 76 Hours

Springfield Missouri 2001 - 2003

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