Manager Project

Jacques A. Armand

**** ******** ***•McDonough, GA 30253 • (H) 678-***-**** • (C) 908-***-**** **********@*****.*** RELEVANT EXPERIENCE:

Summary: Senior Project Manager with 15 + years of experience in financial services, healthcare, systems, banking, and home building.

Core Skills: Results-oriented and deliverable focused Project Manager with comprehen- sive PM SDLC, waterfall and Agile experience. Strengths include excellent supervision, project management, long-range planning, process redesign, system utilization, cus- tomer relationship and communication skills gained from managing projects in diverse industries. Six Sigma trained and working knowledge of French. PROFESSIONAL EXPERIENCE:

Suntrust now Truist Financial, Atlanta, GA 03/2020 – 11/2020 Program Manager/Integration Lead (Cognizant Consultant) Manage the Enterprise Payment HUB ecosystem work-stream for hBB&T and Suntrust Bank merger applications: Real Time Payment, Internal Transfers, Zelle, Truist Payment Operational Tool (TPOT) and Global PayPlus (GPP) projects.

• Provide governance oversight and accountability to integration delivery

• Manage integrated project plans to track key deliverables and milestones

• Collaborate across work-streams (Business, Ops and IT) to manage dependen- cies

• Track Payments Hub risks/issues, serves as escalation point to broader team and works with workstream Leads on remediation plans

• Communicate key decisions and progress updates to key stakeholders

• Review and consolidate information requests handed down from Enterprise Merger Group

• Publish weekly Program dashboard reports to Enterprise Merger Group and key stakeholders

• Work closely with PHUB teams to complete all key deliverables and milestones Nice Actimize, Atlanta, GA 06/2015 – 01/2020

Senior Project Manager

Managed financial crime prevention, compliance and risk management products and services within Professional Services for Anti-Money Laundering (AML) and Fraud line of business. It consisted of the the following solutions: Customer Due Diligence (CDD), Sus- picious Activity Monitoring (SAM), Currency Transaction Report (CTR), Watch List Filtering

(WLF) and Integrated Fraud Management (IFM).

Budget: $400K - 1.5M Team Size: (10 and #of BAs 2) Outcome: Project completed on time and under budget. Effectively used Nice Actimize project management methodology to implement or upgrade customer’s platforms and solutions on mandatory regulatory changes to avoid penalties and resulting in a multi- million dollar ROI.

• Tasked to handle and perform the software implementations and integrations along with man-aging all project tasks including schedules, budgets, and re- sources to ensure quality solutions are delivered within the time and cost con- straints.

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• Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external /customer forums by providing effective communication.

• Build and managed client relationships and collaborated as a trusted advisors to assist clients on key project related decisions.

• Measured the quality and efficiency of each delivery. Proactively provide feed- back on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.

Prolifics 07/2012 – 04/2015

Senior Project Manager

Managed the member, billing and automation (MBNA) program for the Health Care Reform man-date. The projects utilize an innovation IBM BPM-based application plat- form V7.5.1 that combines the Process-centric and Integration-centric capabilities of WebSphere Lombardi, WebSphere Process Server and WebSphere Enterprise service. Budget: $10M Team Size: (15 and #of BAs 2)

Outcome: Project completed on time and under budget. Developed the business process to set-up and maintain groups in Members Edge system and increased the en- rollment total by 25%.

• Managed the Discover and Recovery Phase I project, which resolved the cor- rection of over-payment, made to providers and streamlined the existing process time for standard claims resulting in a multi-million dollar ROI.

• Developed and tracked progress against detailed project plans including schedules, technical and business requirements, cost estimates, resources plans, communication plans, risk mitigation plans, issue resolution and CIT Group 09/2011 – 05/2012

Senior Project Manager (Consultant)

Project managed SDLC technology based projects of moderate to high complexity and high risk for Finance, Treasury, SEC and Regulatory reporting. Projects impacted CIT users globally with an estimated savings of $300K annually. Budget: $950K Team Size: (8 and #of BAs 1)

Outcome: Project completed early and under budget. The new system ensured the general ledger data from source systems are accurately posted before additional cal- culations are performed. It reduced any potential downstream implication and insured finance team is in compliance with regulatory requirements.

• Project managed the Lewtan V6 upgrade and deployment that provides the Treasury Department with enhanced controls, reporting and reconciliation ca- pabilities.

• Facilitated requirements gathering with business and technology team members to upgrade Oracle Hyperion and implement the Hyperion Essbase Repository and BI + Suite.

• Managed deployment of the Cash Flow Actuals Statement project for 10K fi- nancial regulatory reporting to the SEC.

• Prepared monthly project budget forecast and expense tracking for projects us- ing Cognos.

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Fiserv 07/2007 – 09/2011

PMO Project Manager

Project managed IT Investment Services Division key strategic projects to enhance plat- form solutions and direct the efforts of cross-functional team members for 25 projects adhering to Fiserv's SDLC Methodology. Projects managed to date have generated more than $100M in revenue.

Budget: $4.5M Team Size: (18 and #of BAs 3)

Outcome: Project completed on time and on budget. The customers leveraged the UMA technology to run multiple programs on the same platform to reduce support costs, maintenance costs and faster transactions between programs. It increased prof- its by 30%.

• Created and maintained project schedules for each project by identifying and monitoring over-all project timeline, project milestones, tasks, resources, esti- mates, task dependencies, and critical paths.

• Provided project status including weekly time reporting, monthly resource fore- casting, monthly executive reporting, issue management and risk prevention/mit- igation.

• Monitored and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings.

• Worked with project team members, business process owners, client project managers, and other internal project managers to proactively identify and manage resolution of risks and action items, and to ensure the integration of ac- tivities with concurrent projects.

• Simultaneously managed multiple projects of varied size and complexity with aggressive target delivery dates.

K. Hovnanian Companies 10/2005 – 07/2007

Project Manger

Managed implementation of projects for the North East Region's Quality Department and used PPM software to track project performance real-time. Budget: $1.2K Team Size: (5 and #of Bas 1)

Outcome: Completed project on time but over budget. The software improved and streamlined the community business process resulting in architectural cost reductions of 15 – 25 % annually.

• Managed E-builder application deployment and Scheduler release throughout the North East Region. Prepared and delivered project presentations to varied management audiences.

• Created timeline templates, analyzed the baseline, updated the project sched- ule, and monitored / tracked project performance using e-Builder and MS Project to ensure successful implementations.

SKILLS AND EXPERTISE:

• Technical: Windows 95, 98, 2000, XP, NT, Outlook, Microsoft Project, Visio, Mi- crosoft Word, Microsoft Excel, Lotus Notes, HTML, PDF Creator, WBS Chart Pro, Minitab Solution, eBuilder, eProject / Daptiv PPM, SharePoint, Stellent, Hyperion, Lewtan, PeopleSoft, Salesforce, Cognos, Projector, BPM, Live Works, Clear Quest, Java scripts, Changepoint, SaaS, Cloud Hosting, Coupa, Primavera, Rally Armand – Page 4

• Functional: Excellent Supervision, Client Facing, Critical Thinking, Project Man- agement, Long-Range Planning, Process Redesign, Customer Relationship, Communication Skills

• Methodologies: SDLC, Waterfall, Agile

• Industry: Financial Services, Healthcare, Systems, Banking, Home Building Indus- tries.

EDUCATION:

• East Stroudsburg University, Bachelor of Arts, Fine Arts PROFESSIONAL DEVELOPMENT:

• Six Sigma Yellow Belt

• Six Sigma Green Belt (currently pursuing)

ORGANIZATIONS:

• Organizations/Institutions: PMI

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