Service Manager

SYED IBRAHIM

Mobile: +91-814*******

Email:

***********@*****.***

PERSONAL PROFILE:

Father Name: Syed

Mahaboob

Nationality: Indian

Date of Birth: 30th Mar 1992

Gender: Male

Marital Status: Single

PASSPORT DETAILS:

Passport No: L654291

Date of Issue: 26-11-2013

Date of Expiry: 25-11-2023

Objective:

I am hard working Process Lead who performs and delegates all multiple duties in a respectful and professional manner. And having a fair and consistent approach managing staff and possesses extensive experience of interviewing, hiring, supervising and developing them. Apart from this, ability to effectively lead a team and motivate staff to do better, make sound decision and work with managers and staff at all levels of responsibility. My goal is to assist your organization in obtaining quality performance and service, which would comply with your company meeting its objectives. Company Experience: Total 6.3Months

BGRS Global Relocation Services Pvt.Ltd

Designation: Process Lead

Department: Revenue Assurance and Production

Duration: Nov 2016 to till Date

Capgemini Business Services India Pvt Ltd, Bangalore -- India Designation: Senior Process Associate

Department: Accounts Receivables

Duration: Aug 2013 to Nov 2016

Duties as Process Lead

Allocating Jobs to staff members based on their ability.

Implementing new initiatives and making sure all staff understands them.

Giving prompt and accurate information of individual staff during appraisals.

Setting up team meetings related to productivity.

100% Accuracy.

Proving updates to senior management.

Leading the team in absence of manager.

Managing Escalations on priority and resolving.

Always willing to step in and help team members. Work Experience:

Accounts Receivables & Revenue Assurance and Production:

Customer Creation, Credit Analysis, Invoicing Processing, Cash Application and Collections.

Banking Issues and Third-party Query Management and handling sensitive customers.

Interest, Late fee calculation.

Cash & Bank management

Review Client Contracts.

Coordinating internal departments within Company for follow up cases.

Client Queries.

Identify Missed revenue

Manuals and Adhoc fee booking.

Billing Profile, Billing Cycle, Auto Interest and Alias Code.

Destination Referral fee, Household Goods Referral, Self-reporting Referral, Home sale referral.

Curriculum Vitae

Area of Expertise

• Supervising Team

• Completing work

• Managing Process

• Conflict

Management

• Staff Motivates

• Decision Making

• Delegating Work

LANGUAGES KNOWN:

• English

• Hindi

• Urdu

• Kannada

HOBBIES:

• Playing Cricket

• Listening Songs

• Browsing

• Travelling

Personal Skills:

• Passionate

• Forward thinking

• Focused

• Hard working

Reporting Activities

Monthly Accruals and Dash boards.

Yearly Audit

Year End activities.

Customer Delights:

Active player in standardizing the new projects.

Preparing SOP’s and stabilization of the process.

Implementing controls for the betterment of the process.

Currently handling 7 different projects with a team under control.

Received old debtor’s referral fee around $500K which are 4 years old.

Interactions with internal teams on the Outstanding via Phone and emails.

Worked on Special projects with management.

Special Projects worked:

Standardization of new project: Duration 6 Months

Old Debt recover: Duration 6 Months: Recovery $500K 4years Old

Special Project: Duration 6 Months Recovery $300K

Audit: Duration 8 Months 2years data missed and recovery $250K Key Skills and competencies:

Good Interpersonal, Written and Oral Communication Skills.

Quick learner and positive attitude towards learning and implementing.

Prioritizing important tasks to complete on time with 100% accuracy.

Willing to challenge current methods of work and implement practical improvements. Technical Skills:

SAP, Movex, Aurora, MS Dynamics, Novus

MS Excel, MS Word, MS Powerpoint.

Education Qualification:

Examination School / College Board /University Year of passing

B.B.M MFGC University of Mysore 2013

PUC Mandavya PU College Pre-university Board 2010

SSLC

Rotary School

State Board 2008

Declaration:

I am young energetic, enthusiastic person looking for an appropriate opportunity to build up my career. If given an opportunity, I shall render my service to the best of my ability, and I affirm that the information provided above is true and accurate to the best of my knowledge. Date:

Place: Bangalore (Syed Ibrahim)

Contact this candidate