Customer Service Sales

MANSI MANSI

*-** ******** ******, ******, Bridgewater, NS 647-***-**** *************@*****.***

Objective

To obtain a position where I can effectively utilize my expertise in building customer relations

and staff leadership. To solve customer’s problem in an effective/creative manner in a

challenging position. To maintain composure while handling challenging customer demands and

to learn new processes from beginning to end.

Highlights of Qualification

·Strong customer service focus with experience in customer service

·Passionate to aware customers about new trends

·Skilled at identifying and meeting the needs of target customer groups

·Strong teamwork play who can work well individually

·Fluent to speak English

·Result driven and self-motivated with strong ethics.

·Manage the entire operation as providing satisfaction, retention and loyalty to maintain trust with customers.

Education

BUSINESS MARKETING DIPLOMA, 2017-18

Centennial college, Toronto, ON

Major Academic Projects:

·Analyzed various sales management problems and developed creative solutions

·Developed scripts for prospecting new clients.

·Researched a specific product and facilitate a sales promotion.

BASIC DESIGNING, 2015-2017

Apee Jay College of Fine Arts

Major Academic Projects:

·Sketching.

·Creative designing.

·Sculptures.

MANSI MANSI

4-69 Pleasant Street, B4V1M9, Bridgewater, NS 647-***-****, *************@*****.***

Awards

·Microsoft Word Certificate

·Microsoft Excel Certificate

·Envoronics

·Google Ads Certified

·Power Point

·CPR Certificate

Experience

RISK SERVICE ADVISOR (FRAUD/ DISPUTE), MILLENNIUM1SOLUTIONS, DECEMBER 2018 -PRESENT

·Provide Coaching to agents

·Handle agents inquires and provide guidance

·Handle escalation calls

·Support new agents for nesting

·Handle inbound and outbound with cardholders as needed

QUALITY ASSURANCE INSPECTOR, A1 LABELS, JULY 2018- NOVEMBER 2018

·Eliminated work in progress

·Performed detailed inspection of labels

·Maintained good accurate information

CUSTOMER SERVICE REPRESENTATIVE, A1 LABELS, OCTOBER 2017- SEPTEMBER 2018

·Assisted customers over email and phone call

·Made order adjustments on discounts, refunds and returns

·Tracked customers orders through various carriers

CUSTOMER SERVICE ASSOCIATE, SILK STORE, NOVEMBER 2015- JULY 2017

·Organized product displays to maintain facility cleanliness

·Provided customer satisfaction

·Solved billing or any other issue of customers

INTEREST

·Eager to learn

·Focus on team goal

·Task oriented

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