Loan Servicing Specialist
Resume:
Janice M. Pope-Clifton
Urbana Il 61802
Positions held
Currently working at wells Fargo
Loan Servicing Specialist 4
Also have held positions as an
.Salability Resolution/Package .Procurement
.Operations Processor 3
.Note 5 Analyst
Work duties were as follows:
Print Portfolio Loan Authorization (PLA) from LIV and send to attention Linda Stream. Bank loans that are missing PLA s are provided from a spreadsheet report delivered daily by E-mail if the PLA is not imaged on LIV or if it has Errors a deficiency must be open in arrow and an N disposition code in SMS.
The open deficiency alerts the centralized analyst to contact the Banker to make corrections to the PLA or provide a valid copy if missing.
Once the PLA is received the deficiency is satisfied and the N disposition is dropped from SMS. Package Procurement
E-mail, Fax, or place a call to AU site contacts to provide the status for missing operation documents that should be shipped to MN Wells Fargo post-closing site. If the package has been shipped a request for the tracking information is needed in order to maintain status of when the docs should arrive and to confirm which post-closing site the docs are received. For Settlement Packages an E-mail or fax is sent to the Title Company closing agent to provide the status for the settlement docs being sent to Wells Fargo Post Closing and to provide the shipping information. If the agent states they still have the settlement documents I request for the docs to be sent to my attention once received I forward the package to Doc management in order to make the loan saleable and clear this issue.
JOB HISTORY
Pro Staff/ Wells Fargo
Post Closing - Retail Analyst
Minneapolis, MN Start Date 11/2000 Hired to perm 11/2001 Researched closing documents Note, Deed of Trust, and Mortgage to confirm that they were signed originals, verified the notes and Deed of Trust loan amounts and payment are correct and match the amounts in Wells Fargo systems. Deposited escrow checks and placed checks in safe for deposit at the end of each workday. Receive incoming calls from customers to answer questions regarding issues with their closing docs. Work with settlement agents from title companies regarding loans their office closed with unresolved issues to make necessary correction to make loans saleable.
:Aetna US Health Care Insurance - Collateral analyst Minneapolis, MN Start Date 02/1998 End Date 03/2000 Pursued overpayments of accounts made to Hospitals, Clinics, and Private Doctors in error. Once payment was received entered the credit amount to the patients account. Sent checks received to safe for bank deposit credited to Aetna Ins.
:TRI (Toner Cycle) - Receptionist
Minneapolis, MN Start Date 11/1997 End Date 09/1998 Answered 20 phone lines routed calls throughout the company to correct departments, Filled out receipts for delivery orders. Delivered incoming and outgoing mail to directors. Scheduled meetings for Conference rooms in the office, made travel arrangements for manager business meetings.
EDUCATION:
Lanphier High School / Diploma 1989
Brown's College/ Business management
SKILLS - Word Perfect, Excel, Arrow, DQ, LIS, CPI, SMS, LPS, WINCMSS, 10 key. Switchboard Strong communication skills
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