Health Sales

STEPHEN LUPTAK

**** ****** ****, *******, ********* 38117 901-***-****

***********@*****.***

Retired business owner seeking remote work from home opportunities as COVID-19 Contact Tracer/Investigator.

Summary

Over 30-years’ experience as an advocate on behalf of patients, healthcare providers, and payers. Investigated healthcare related topics. Wrote news articles, gave presentations and testimony to business, healthcare, and government leaders as well as the public. Contributed articles to Kansas City Star. Interviewed by and featured in news reports from CNN, Fox, Kansas City Star, The Empowered Patient (by CNN’s Elizabeth Cohen, NY: Ballantine Books, 2010). Operated telephonically and online to supply patient counseling throughout the US.

EXPERIENCE

COVID-19 Contact Tracer, Nelnet, subcontractor to Nebraska DHHS

November ’20 – February ‘21

• Interviewed patients testing positive for COVID-19 and their close contacts.

• Supplied guidance and links for further resources.

• Experienced with REDCap and Sales Force (CRM).

• Certificate of Completion in Contact Tracing from University of Nebraska Medical Center, December 10, 2020.

• Nelnet lost their contract with the Nebraska Department of Health and Human Services. Therefore I was laid off.

OWNER AND EXECUTIVE DIRECTOR, at SIMPLIFIED HEALTH PLANS APRIL ’03 - FEBRUARY ‘15

Functioned as volunteer health policy liaison to State of Kansas for The National Patient Advocate Foundation. Awarded 2009 “Excellence in Leadership.”

Advocated of behalf of patients and their families.

Dealt tactfully, compassionately, and professionally with public to help obtain health services and disease prevention.

Coached patients, supplied follow-up instructions, addressed quality affordable care.

Investigated patient issues. Conducted health education and community outreach on health and social resources, as well health coverage options.

Developed and maintained data base of area physicians and hospitals.

Protected and kept individuals’ information private and confidential, in full compliance with HIPAA.

Resolved enrollment, claims, billing, and eligibility questions; appealed claim payments/denials and pre-certification requirements.

Testified before US Congressional and other governmental committees.

Aided several hundred patients gain access to care.

Pre-2003

Consulted for Willis Towers Watson (global multinational healthcare policy, employee benefit advisory company and brokerage). Priced provider reimbursement and employer and employee rates. Clients included Clinton Administration, Volvo, Glaxo, Florida Department of Insurance, City of Charlotte, NC, among others.

EDUCATION AND TRAINING

Awarded certificate in COVID-19 Contact Tracing from The Johns Hopkins Bloomberg School of Public Health on May 26, 2020.

Earned certificate titled Making Contact: Training for COVID-19 Contact Tracers from ASTHO (Association of State and Territorial Health Officials) on May 30, 2020.

Completed Community Health Worker Online Training program on June 11, 2020 from MCD Public Health.

Continuing education from professional societies, government agencies, law firms, universities.

Graduate Study, Penn State University.

BA Cum Laude, English, Alderson Broaddus University, Ranked by US News and World Report as Top Tier liberal arts college in the South.

SKILLS

Healthcare Law and Public Policy (Medicare, Medicaid, Veterans, Uninsured, Public and Private-Sector Employee Benefits).

Healthcare Economics.

Provider Negotiating and Recruitment.

Network Development.

Rate and Reimbursement Pricing.

MS Office (Outlook, Word, Excel).

Customer Service (professional and empathetic).

HIPAA (patient privacy and patient confidentiality).

ACTIVITIES AND HONORS

Taught managed care concepts to professionals, including physicians, hospital administrators, legislators, business leaders, employees, and the public.

Former member of American Health Lawyers’ Association and the Health Services Research organization.

Wrote, “Choosing the right health plan for your family”, Kansas City Star, 03/17/2014, http://www.kansascity.com/news/business/biz-columns-blogs/talking-business/article342596/Choosing-the-right-health-plan-for-your-family.html.

Wrote, “Thanks to the Affordable Care Act, there are many ways to get health coverage”, Kansas City Star, 03/11/2014, http://www.kansascity.com/news/business/biz-columns-blogs/talking-business/article341974/Thanks-to-Obamacare-there-are-many-ways-to-get-health-coverage.html.

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