IT Support Specialist

Kevin Hansen

***** ********* ****, **** ****, Rockville, MD 20855

301-***-****

*****.*.*******@*****.***

EDUCATION

UNIVERSITY OF MARYLAND, College Park, MD

Bachelor of Science in Information Science

Graduation Date: May 2019

EMPLOYMENT HISTORY

UNIVERSITY SYSTEM OF MARYLAND OFFICE, Adelphi, MD

IT Support Specialist, Jun 2018 – Jun 2020

• Accelerated upgrade process for software and hardware of office machinery

• Resolved various technical issues around office, boosting workplace productivity

• Consulted with IT industry professionals on various projects for improving workflow within University System

• Developed and organized spreadsheets of office asset data for inventory purposes

• Assisted in development of scripts within Windows PowerShell to automate software updating processes MEADOWS FARMS NURSERIES, Clarksburg, MD

Grounds Maintenance Worker, Jun 2017 – Aug 2017

• Full time seasonal employment, assisting with the Nursery’s increased demand during the Summer season

• Performed general maintenance work around the plant nursery

• Facilitated monetary transactions and deliveries of various products

• Frequent customer interaction, including answering customer inquiries and aiding in the loading of equipment ADVENTURE PARK USA, Monrovia, MD

Outdoor Park Attendant, May 2013 – Aug 2015

• Operated heavy machinery among the various park rides and attractions

• Ensured safety of customers and stability of equipment throughout the park

• Frequent customer interaction, offering assistance and entertainment to park guests SKILLS AND CERTIFICATIONS

Technical Skills: Python, Java, HTML/CSS, SQL, Tableau, R, Microsoft Excel, Windows PowerShell, IT Support Certifications: CompTIA A+

PROJECT EXPERIENCE

Mapping Inequality Volunteer Research Project

• Research project within the University of Maryland’s Digital Innovation Curation Center

• Contributed to development of national database done collaboratively with assistance of other universities including University of Richmond and Virginia Tech

• Cleaned and organized datasets of 20th century census data utilizing python and Microsoft Excel

• Utilized SQL and MongoDB to organize and restructure cleaned datasets DELTA Resources Data Cleaning

• Voluntarily assisted Delta Resources Inc. in cleaning and organizing data from government contracts

• Developed Excel VBA Macros, using a batch file to automate data cleaning process to Excel spreadsheets

• Structured and organized finished dataset using MySQL Workbench

• Helped improve workplace productivity and reduce time waste by automating data cleaning process uCreate: University of Maryland Schedule Builder

• Developed a functional class scheduling application with assistance of classmates

• Website presentation developed using HTML and CSS, functionality provided through JavaScript and PHP

• Application hosted on an AWS server using Amazon Linux 2 AMI and EC2 virtual console

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