HASSAN NADEEM

Mobile: +974-******** E-mail: adkmt7@r.postjobfree.com

Personal Profile

Energetic Customer Service Representative with 2 years of experience in Qatar resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Education

(2015-2017) Intermediate (Forman Christian College Lahore)

Major Subjects (Maths, Computer, Statistics)

(2013-2015) Metric (Hamdard Public School Lahore)

Major Subjects (Computer, Math, Physics)

Professional Training and Qualification

(2019) MS- Office (2016) MCSE (2016)

Full Time Work Experience

FEB, 2018– DEC, 2018 Receptionist & Admin Assistant Mega Plus Company

Main duties performed:

Diary management and management of meeting rooms.

Possibly handling event coordination, both internally and externally.

Handling queries and complaints via phone, email and general correspondence.

Greeting all visitors.

Transferring calls as necessary.

JUN, 2019-AUG, 2020 Costumer Service Qatar Computer Home

Main duties performed:

Generate sales leads.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Answering costumers questions on Emails & Whatsapp.

Part Time Work Experiences

NOV, 2020- JAN, 2021 Store Keeper Qatar Rockwool mineral & fiber Factory

Main Duties performed:

Daily updating ERP Software.

Maintaining the production in Store room.

Making production & consumption reports.

Arranging & confirming daily delivery.

AUG, 2019- DEC, 2019 Guest & Spectator Services Arabian & Fifa Club world cup

Main Duties performed:

Greet clients and set a positive atmosphere.

Acknowledgement to audience regarding their seats, informing them about rules and prohibited things.

Scan Tickets.

Checking and assuring good hospitality.

AUG, 2020 –OCT, 2020 Call Receiver & Admin Assistant Modern Cleaning Company

Main Duties performed:

Receiving & dealing with costumers on call.

Arranging schedule for the costumers.

Assigning costumers to the drivers.

Making drivers daily & Monthly trips report.

Skill

Communication.

Teamwork.

Problem-solving.

Organization.

Time management.

Motivation.

Adaptability.

Critical thinking.

Personal Information

QID Number: 298********

Visa Status: Transferable

Marital Status: Single

Nationality: Pakistani

QID Expiry: 06/05/2021

D.O.B: 28/04/1998

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