General manager

George Saloufakos

Ontario, Canada • www.linkedin.com/in/gsaloufakos

***********@*****.*** • +1-647-***-****

Senior Business Management Executive

Dynamic and innovative Executive with extensive experience leading multisite national operations and B2B & B2C business development strategies to reach objectives within non-profit and private sectors. Excellent communicator, leader and problem-solver with robust approaches to identifying and implement operational improvements and Health and Safety initiatives to improve efficiency and quality, reduce costs and drive client satisfaction. Highly skilled in fostering profitable vendor and stakeholder relationships, managing projects and driving teams towards meeting and surpassing targets in a competitive industry.

Areas of Expertise:

Operational Planning

Business Development

Sales Operational improvements

Sales Channel Development

P&L Management

Change Management

Cost Reduction

Forecasting & Reporting

Contract Negotiations

Stakeholder Engagement

Customer Service Delivery

Continues Process Improvements

Professional Experience

Director of Operations October 2018 - Present

Hearing Solutions Medical Devices & Health Services – Toronto, ON

Head daily operations and IT support for 27 locations, drive numerous transformation processes to improve project outcomes, ensure best practices, customer satisfaction and revenue growth.

Collaborate with key stakeholders, conduct forecasting, negotiate contracts and deliver P&L management to meet targets and grow customer base.

Lead business intelligence, manage multiple critical projects to support key accounts and portfolio of products and programs, collect and analyze critical data to fine-tune pricing strategy and utilize market research to ensure company position remains sturdy in a competitive industry.

Improve customer support strategies and client relationship management processes to drive profit margin, streamline operations and promote customer-focused values and loyalty.

Selected Contributions:

Spearheaded Operations and business process improvements to optimize operating cost and KPIs, improve data reporting, quality control and help desk support driving efficiency and profitability (2019).

Led advanced data validation process, introduced user training programs to ensure high quality of service and implemented innovative continuous improvement strategies to maximize sales support and customer loyalty.

Streamlined price & discount strategy, resulting in profit margin increase of 15% and improved annual post-sales revenue opportunities, leading to the generation of an additional $1.5M beyond target.

Director of Business Development & Products April 2014 - October 2018

Canadian Hearing Services Medical Devices & Health Services– Toronto, ON

Directed all the revenue generated services of the social enterprise, managed the business development, sales, marketing, operations, and human resources of 26 sites and 5 programs of a non-profit organization supporting the Hard of Hearing & Deaf communities.

Led cross-functional product, sales and operations teams and collaborated with the Sales, Marketing and Clinical Directors to establish continuous improvement strategies.

Conducted market trend analyses and client needs assessments and launched successful marketing campaigns to promote product/program portfolios, generate leads, increase brand presence and revenue growth.

Restructured the sales & operations training programs to improve quality of service and customer satisfaction.

Optimized and monitored metrics to evaluate company performance, engaged with vendors to reduce the cost of products & programs and utilized client feedback to drive product demand, patient referrals and client loyalty.

Selected Contributions:

Spearheaded the programs & products business units with annual revenues of over $10M.

Successfully managed multiple critical projects including the launching of Telehealth, remote ASL interpreting and home care services, the creation of third-party warehousing & logistics and the improvement of the e-commerce site.

Enhanced the product and program portfolios for the national retail and commercial market, successfully launching more than 100 new products and 3 new services over a 4-year period.

Established strategic relationships with vendors, implemented cost reduction initiatives and an effective price strategy securing and successfully delivering a government contract, increasing the product portfolio revenues by 45% (2017).

Sales Manager July 2012 - March 2014

Humphrey Automation Industrial Sales – Markham, ON

Led sales revenue strategies to reach financial targets, improved sales operational processes and expanded client base.

Defined and implemented business development strategies, established profitable relationships with key stakeholders, drove positive client engagements, developed rapport with regional distributors and area representatives and identified opportunities to improve operational performance.

Implemented multiple training programs to drive client satisfaction, maximize revenues and expand company position in the market.

Selected Contributions:

Executed implementation of push-and-pull campaigns to maximize sales, resulting in an 11% revenue increase.

Implemented a CRM system and monitored performance, product and distributor metrics to identify areas of improvement, drive revenue and enhance customer service delivery.

Operations & Sales Director January 2004 - June 2012

Damplaid Medical Devices & Health Services

Executed leadership of numerous departments including clinics’ operations, production, IT help desk, call center, logistics, procurement, warehousing, field service, customer support, sales, marketing and special projects.

Redefined product portfolio, conceptualized sales strategies, introduced operational improvement practices, led B2B and B2C market approaches and ensured the operational readiness of 20 sites and multiple turn-key projects in hospitals.

Monitored staff performance, conducted resource management, researched market trends, engaged with stakeholders and continuously identified opportunities to expand company presence and profit margins.

Selected Contributions:

Oversaw operations of 20 sites with 210 employees and $20M annual budget.

Developed 11 innovative Hearing Aid clinics, a national Home Care service and a franchise network resulting in a revenue increase of 145% within four years (2004 - 2008)

Spearheaded effective employee training to improve service delivery from 42% to 73% within two years.

Secured exclusive national distribution of four hearing aid manufactures and developed a distribution network capturing 40% of the national market.

Controlled key national accounts and delivered value-added services leading to medical equipment portfolio revenue increase of 48% within three years.

Director of Operations

Grapes Communications Telecommunications services. (4 yrs.)

Led the company’s operation activities managing numerous departments including engineering, NOC, IT, customer service, call center, procurement, inventory, facilities maintenance & special projects with 280 employees (17 direct reports) in four countries and $15+ million operations budget.

Owner - Master franchisee

Gymboree / Retail (5yrs.) - Europe

Acquired and operated a master franchise license for 2 European countries, introduced the brand in the national market, built retail stores and created a network of franchisees.

Plant Manager

Energy Efficiency Systems Manufacturing. (4 yrs.)

Education and Credentials

Master of Business Administration (MBA) Manhattan College – New York, USA

Master’s in Electrical Engineering (ME) Manhattan College – New York, USA

Bachelor’s in Electrical Engineering (BE) Manhattan College – New York, USA

Scrum Fundamentals Certificate (SFC)

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