Manager Project

Anna Cruz

**** ******** ***** ***** ******** MD *0852

301-***-**** Email ******@*****.*** www.Linkedin.com/pub/annacruz/

Summary:

Key capabilities include strategic planning, tactical implementation, leading and coaching teams to success, and partnering with other teams to develop effective outcomes. Manage acquisition, operational, technical and organizational issues. Experience with various government agencies including: GSA, DOJ, HHS, DOT, HUD, EPA, and DOL.

Ability to identify troubled areas, diagnose causes, and develop solutions

Forecast, project, and implement new effective strategies to change direction as necessary

Extensive knowledge of Change Management, Communications and Design/Training projects

Conduct successful research and environmental scanning

Fluent in Agile (SCRUM), Waterfall, and Integrative project management approaches

Bring innovative approaches to Requirements Development process

Stood up PMOs

Multiple Project Management Certifications

Strong Risk Management and Process Control

Extensive marketing, branding, design, and social networking experience

Highly organized with excellent multitasking and time management skills

Bilingual (English/Spanish)

Clearance:

Active Public Trust 2S

Education Degrees:

Psychology, University of Maryland, BA

Communications, University of Maryland, BA

Project Management, University of Maryland, Graduate Certification

Technology Management, University of Maryland, MS

Business Administration, University of Maryland, MBA

Experience:

HUD BOSS OIG, Sr. Program Manager September 2019- current

Managed the BOSS OIG project with an IT team of over 45 full-time stuff in addition to subs and SMEs. Managed a T&M budget of over 8 million per year, 50+ million contract.

Manage a consulting team's daily activities and provide career development for team members

Manage the different teams on the contract, Cyber, PMO, Software Development and Operations/Infrastructure

Lead Scrum of Scrums and participated on the varies scrum meetings to promote 100% agile environment

Development and manage a functional PMO with Technical Writer, QA, BA, and Scrum Masters

Designed and implement new processes for data capture, reporting and ServiceNow utility

Provide strategic management, program management, and project management while incorporating a 'quality management and risk management' approach to support high impact results

Manage weekly tag ups, monthly & quarterly program reviews

Provide oversight for the Issues Response to leadership

Lead the Functional/SOW leads performance assessments

Provide quality assurance through the supply chain

Manage and resolve any problems or priority conflicts

Manage, development and execute deliverables

Manage manpower utilization, workflow and operational procedures to increase efficiency, productivity and make overall improvements for the program

Manage, develop and design ad hoc reports as requested

Ensures full compliance with all contract requirements, schedules and provisions.

Manage the 6+ million yearly budget with 2.5 million in ODCs

Manage the ODC procurement process for the government

Adding additional budget and positions to the contract

Development project reports for Veteran’s Administration who provides oversight of work

GSA IAE Contractor, Sr. Program Manager August 2018- September 2019 (GSA Integration Award Environment-Beta.SAM.gov)

Managed a team of 11 SMEs on a Communications, User Analysis, and Training in support of the integration of ten Federal Websites into a single government Award Management site beta.SAM.gov, including FBO.gov, WDOL.gov, and SAM.gov

Managed technical and non-technical aspects of Sam.gov program/project from resources, JIRA/Confluence, budgets, SOW, Project Plans, FAR compliance, and ad hoc requests

Manage Change Management efforts for the IT groups and internal efforts impacting organization change.

Managed the change management implementation efforts for process engineering, dissemination of information and processes; Assists the government in researching, preparing and providing recommendations to queries from internal and external interest groups including, but not limited to the DOD, DHA and/or GSA officials.

Developed subject matter expertise in specific functional area to support effective targeted communication, marketing, training, and organizational realignment; Led, training and communication efforts for internal and external audiences, including the development of Youtube videos, FSD Help Desk training guides, Education Center-Help material FAQs, Glossaries and all material related to transition for a technical prospect to a general user

Trained GSA Leads and team members on JIRA and agile planning, and sprint planning

Provided support in the execution of user experience analysis activities for the IAE’s shared portfolio of 10 electronic systems used for awarding and administering federal financial assistance (i.e., grants, loans) and contracts through Agile sAFE Development Processes on the Common Services Platform

Developed and implemented strong processes and channels to work across the communications team and client environment to harmonize the change from 10 singular web-based systems to a single system that is currently under development.

Analyze data and develop findings and recommendations addressing organizational and employee needs.

Present data, reports, analysis and findings to senior leaders in a way that is easily assimilated and acted upon

Organized focus groups, Industry Day support and discussions with users to identify trends, needs, and topics to explore for customer's user-centric activities

Assisted the user community development by supporting the design efforts to accommodate the user community, and communicating findings from user feedback

Led and support technical training efforts - provide input, document requirements and support the design and delivery of training programs

Salmon Group, Senior Consultant November 2016 to 2017 (GSA Innovations Division-IT70) Tasked as Program Manager to develop a PMO within the Innovations Division and to standardize documentation, projects, protocols and procedures, in addition to developing Technical documentation procedures and change management implementation efforts.

Worked on change management, process engineering, process mapping and process improvement.

Engaged groups within different categories on process improvement practices and next level thinking.

Worked with communication team on social media releases for LinkedIn, marketing material for special events and requirement for new vendors.

Research best practices; develop reports of findings and corrective actions.

Developed guides for procurement practices and setting up contracts.

Research and report new technologies in cyber security, and risk management.

Assist in the development and setup of new SINs and Program Logos in Schedule 70.

Silver Strands Systems, Consultant- Program Director September 2015 to 2016 November (Operations, Business Capture)

Engaged in new business development through identification of new revenue growth opportunities, including new service lines, partnerships, and clients.

Developed firm strategy and identify opportunities that provide consulting solutions. Provide strategic sales support for contracting requirements. Conducted strategic marketing (due diligence, market research and requirement analysis).

Proposal development, team development and planning.

Created, led and managed project management efforts from the Interest Phase through and Post Proposal phases (cradle to grave) for federal government agencies.

Developed change management protocols and process engineering.

REI Systems, Senior Project Manager February 2015 to February 2016 (Cooperate Operations and HRSA/HUD projects)

As Project Manager led the development of work plans and key milestone deliverables for HRSA project and Operations: Communications Plan, Quality Plan, Risk Management Plan, Site Location Plan, Technical Documentation Plan, Change Order Process and Management Plan, System/Network Design Plan, Implementation and Testing Plan, Transition Plan, Disaster Recovery and Special Operations Plan, and Training Plan.

Revise plans as a key deliverable and project closeout.

Maintain and manage Integrated Master Schedule (IMS).

Develop Requirements Traceability Matrix and analyzes project deliverables/performance.

Communicates across project leads/project partners to acquire strong understanding of business processes/ workflows for project.

Developed marketing material, presentations and capability statements for business capture.

Managed relationship with PMO office, and development communication plans and marketing material.

Assisted the business development team with proposals, research, and bidding processes.

Manhattan Strategy Group, Senior Consulting Manager May 2010 to January 2015 (HUD and DOT projects)

Program Manager for HUD projects; manages multiple projects by developing, executing, and monitoring project plans based on client requirements from project commencement until completion and led as Senior Project Manager for individual projects.

Led the planning and implementation of the technical approach and delivery and directing activities of consultants on various contracts.

Led local and remote technical and non-technical teams within three agencies and in different states.

Led focus groups, taskforce group meetings, research team meetings, monthly meetings with stakeholders for fed and non-fed industries, academics and practitioners.

Developed training webinars, speaking events and promotional industry events.

Manage the development life cycle of Location Affordability Portal website on Amazon Cloud, OMB process compliance. Including the development of its tools, the index and cost calculator. Led multiple iterations of beta testing and rollout and implementation.

Managed the technical requirement gathering, reporting and analysis for the design, engineers and statisticians working on the development of the website, data points, algorithms, applications, apps and its tools.

Managed all branding, design and compliance issues with publications, press releases, and website.

Ensure staff members follow contract requirements as it relates to data and file management, general HUD and specific contract rules and regulations.

Developed marketing and training material for other HUD program offices, industry groups, stakeholders and other agencies to develop and implement affordable housing and transportation related initiatives, including the provision of technical assistance to industry stakeholders.

Served as liaison and contact person for HUD in the design and implementation of in-depth, long-term studies on matters related to the affordable housing, department of transportation substantiality measures and energy efficiency goals.

Developed workshops and regional events to promote OSHC/HUD’s HTA initiative and training on the tools and resources developed under the contract. As well as design of training and workshop curriculums.

Assisted the business development team with proposals, research, and bidding processes. Awarded a contract for 3.9 million, 500k, 125k and 150k.

DB Consulting, Senior Project Manager January 2007- May 2010 (HUD, DOJ)

To provide remote technical assistance to approximately 360 Public Housing Authority (PHA) grantees and their computer learning centers nationwide.

Provide project oversight and account for all aspects of project lifecycle, from kick-off through maintenance, ensuring that deadlines, milestones, and deliverables are completed and met on time.

Effectively interpret and implement client needs during project development and delivery, incorporate policies that directly impact project development. Maintain procedures and make recommendations regarding process improvements. Develop and provide reports to management as necessary.

Manage and coordinate different development stages of project with HUD, IT development, staff, communication department, technical coordinators, and Web developers.

Create information material and marketing for centers on national and local partnerships and resources. Instruct and educate centers on self-promotion, marketing and branding.

Coach centers on social networks, networking and outreach resources. Manage a national blog for Public Housing centers to share and exchange information, build a cyber community. Assist with the creation of Web sites and their content for the centers.

Assisted the business development team with proposals, research, and bidding processes. Awarded a contract for 500k and 1.4 million.

ASAE and The Learning Center for Association Leadership, Research Investigator/Research Coordinator. January 2005 to January 2007

Led an investigation and coordinated research study on success measures in the social and business sectors, including investigative research on visionary nonprofits (trade, philanthropic, professional).

Interviewed on-site top-level executives, CFOs, CEOs; task force, members, staff, and volunteers.

Collected 15 years’ worth of data from nonprofits participating in study.

Reviewed data, business strategies, communication reports, current state of the organization reports, marketing and advertising material, bylaws, general volunteerism information, and business metrics of the organizations.

Created preliminary findings reports for task force members’ review. Taskforce team comprised of top level Executives and the research team.

Responsible for assembling team and training, organized and managed focus group monthly meeting logistics. Organized and managed logistics of 3 task force conferences review meetings per year.

Economic Empowerment through Education, Project Manager January 2002 to January 2005

Created workshops on all aspects of mortgage process for HUD, Fannie Mae and Freddie guidelines. Training on Conflict of Interest laws and regulations between lenders, realtors, title companies and customers. Both with private financial institutions and government loan programs on products such as HECM, First time buyer, mortgage modification, refinance programs, foreclosures and short sales.

Assisted with production of videos regarding fair housing issues.

Created and managed database of funding, allocation of funds, and contacts.

Prepared seminar materials and distributed marketing material.

Created a marketing and advertising campaign to incorporate the company into the Hispanic market, including radio, television and print ads.

Created commercials for TV and infomercials for radio.

Computer Skills

MS Office, Project Office, Word Press, Mockflow, TeamWork PM, Tableau, Crystal Ball Analytics, PowerPoint, Excel, Access, Photo Shop, Adobe Desktop Publishing, SSO, SSP, CMS, Salesforce, SharePoint, EVMS, Avectra netFORUM, Lexis Nexis, Database Management, Project Life-Cycle tracking and SharePoint.

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