Sales Office
Resume:
Bechir Karboub
*** **** ****, ***********, *****, MD
*****************@*****.***
RESUME
EXPERIENCES
Mantu (former Amaris Consulting) August 2018- February 2021
Tier 2 Helpdesk Officer
Responsibilities:
Training New hires from all departments and companies under the Holding name (specialized for “Portalia” and “Little Big Connection”)
Training other staff members on troubleshooting and diagnosing problems
SCCM (remote control/inventory/deploy OS)
Preparing Reports and Analyzing surveys to ensure Client satisfaction and work improvement
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Local Stock Management
Single point of contact for the Financial management system linked applications (cash in, cash out, invoicing...)
Single point of contact for the Enterprise planning applications (Forecast and budgeting)
single point of contact for the Productivity applications.
Single point of contact for the Electronic Document Management applications. (Access Managements, refreshing bugs and updating permissions)
Single point of contact for the Brand Communication Applications (Amaris Jobs...).
DXC Technologies (former HP Enterprise)February 2016-August 2018
Sales Offices Support/ Sales offices IT Coordinator (Tier 2)
Responsibilities:
Work with management and other departments to implement a successful IT plan.
Assist in the implementation of the IT plan and trains the individuals who will need to use it.
Establish various guidelines for evaluating the IT systems and determining where changes should be made.
Assist in budgeting for IT expenses, including the purchase of equipment and software when necessary.
Diagnose issues when computers or other technologies are not working as they should.
Implement a plan for repair or replacement of computers and other forms of technology.
Instruct other IT professionals and assign projects as needed.
Form strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly.
Prepare regular reports for management officials; attend meetings to present these findings.
Technical assistance for the users of Roquette (chat, phone, mailing and locally). diagnose customer’s issues, to find information in the knowledge base.
Computer Reimaging remotely.
Training new hires in Tier 1 and Tier 2
Quality expert and advisor.
Troubleshooting of Windows, MS Office, Adobe, business applications, SAP, BigIP, sharepoint…
Messaging Outlook Express, Outlook, Webmail (Exchange mail server),
SAP (ERP troubleshooting and infrastructure), PIVOTAL (troubleshooting and infrastructure expert), CICS (IBM personal communication), DELTA D,
Support Desktop, Mobile devices, printers, network issues, business applications and all requests related to computers
Hardware Problems (IP phone, iPhone, Android, laptop, desktop, Pocket Pc, …)
Monitor backlog and take appropriate action on Executive issues
Provide daily reporting to customer.
Assistance In operational meetings.
Analyze and support incidents and escalate where necessary to the management
Organize workshops
Input of documentation to improve quality tools
Roquette America INC
IT trainer (a month mission)
Responsibilities:
Executive local Support
Extensive training for the Local support of Roquette Americas
Working with Polycom engineers to set up new meeting room equipment and insure a correct and easy documentation to train the Whole team and the Client on Polycom Meeting room system
STUDIES
Google Technical Support Fundamentals (Coursera)
Verified Certificate
Full Stack development Track (Udemy)
Verified Certificate of Participation
Northern Virginia Community College - Alexandria -VIRGINIA/USA
Certificate in academic English LEVEL5 (highest level) with excellent grades
AMIDEAST Sousse (official partner with the American department of state in the middle east and north Africa)
Certificate in general English level 5 with 93% grade
High School Diploma With GOOD grade
Experimental sciences
INTERRESTS
Technical Skills
Extensive knowledge and experience with windows platforms and windows office tools.
Good Knowledge of MacOs environment
iOS and Android Devices Monitoring
Microsoft Exchange
Microsoft Office (all versions)
Network failure troubleshooting
Active directory management
Languages
English: Good in speaking and writing
French : Good in speaking and writing
Arabic : Native language
Contact this candidate