Manager Service
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
DEANDRE
WOODSON
D 5901 Trickling Descent Street,
Henderson, Fullerton, NV, CA
89011
***************@*****.***
Seasoned General Manager with more than 9 years of experience in fast-paced retail and customer service based environment. Excellent leadership and training abilities and effectively creating a successful profitable team. Track record of achieving exceptional results in Profit & Loss and every year making more profit than the year before and maintaining the safety, policy and procedures at the same time of delivering great service and creating an exceptional work environment.
Dedicated Service Advisor industry professional with demonstrated strengths in customer service,high CSI track record, time management and up sales on recommended work from the technician. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Customer consulting Workflow management Organized
Order documentation Task prioritization Cost estimation Service Advisor December 2019 - Current
AAA Automotive Repair Henderson, Nevada
Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions and all recommendations needed on upkeep.
Met service targets consistently by overseeing specific orders and overall flow of work into AAA Auto Repair service department.
Identified specialized product, repair, and maintenance needs by consulting directly with members with on time updates and always trying to meet their time frame or that given by the technician. Constantly in the 87% for CSI month after month.
Wrote over $750K dollars in service repair work last year, with my motto of "every single month constant growth"
Built a great working relationship with all of my members BG Certified
Assistant General Manager October 2011 - April 2014 U-Haul Moving & Storage of Placentia Placentia, CA Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
W
EDUCATION
CERTIFICATIONS
Order and dispense supplies.
Train and assist staff with computer usage.
In-N-Out Burger, Greet customers and prepare meals with the upmost respect and great customer service at all times.
General Manager June 2009 - September 2011
U-Haul Moving & Storage of Murrieta Anaheim, CA
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity. Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change. Review reports submitted by staff members to recommend approval or to suggest changes. Associate of Arts
Fullerton College
GPA: 3.2, Student Scholar Athlete
Complex Problem Solving Judgment and Decision Making Administration and Management Critical Thinking Management of Personnel Resources Time Management Systems Evaluation Customer and Personal Service Sales and Marketing Education and Training
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