Administrative Assistant Manager

Sabrina Mitchell

*** ***** ********** *****

Fort Valley, Ga 31030

C: 478-***-****

******************@*****.***

Objective

I am seeking a challenging position that contributes to the mission, vision, and values, of the organization where I can utilize my education, experience, and on-the-job-training (OJT) to present my professional growth and success. I am seeking an opportunity to provide excellent performance and to translate my skills, knowledge and abilities. I am authorized to work in US for any employer.

Education & Certification

John Hopkins University, Online March 2020-April 2020

Data and Health Indicators

in Public Health Practice Certification.

Fort Valley State University, Fort Valley, GA August 2017-May 2019

Masters of Public Education

w/ concentration in environmental health

GPA 3.33 of a maximum 4.0

Fort Valley State University, Fort Valley, GA August 2011- December 2016

Bachelors of Organizational Leadership

w/ concentration in healthcare administration

GPA 3.5 of a maximum 4.0

Experience

Unit Manager

Waffle House,

241 Highway 49, Byron, GA 31008

August 2018-Present, 50 hours per week, Full-Time, $45,000 annually

Upon the successful completion of the management trainee program, I have earned the title of Waffle House (store 464) Unit Manager. Within my current position as unit manager, I identify all the progress of all activities that involve providing logistical and operational support and immediate public health needs throughout the store from inception through completion. To accomplish the duties and responsibilities of the overall support and operation of the store, that may be unstable or complex, I satisfy the need(s) by accurately determining the detailed requirements of available or allocated resources, funds, manpower, equipment, supplies, and services.

I act as primary contact for program activities, leading program review sessions with senior management to discuss cost, schedule, and technical performance. I establish process concepts, criteria and program efforts for missions of the public health practice of Waffle House. Due to the prior poor performance of store 464, I was assigned a unit manager to primarily serve as the store’s principal public health technical advisor in following established initiatives in accordance with the state’s health inspector guidelines. I manage and analyze in-house needs and opportunities against the store’s strategic objectives and advise on how best to deliver in-house public health services that reflect Waffle Houses’s established policies and regulations. I stay abreast of changes of the public health infrastructure, advising corporate on observed strength’s weaknesses, opportunities, and threats.

I provide resources for training and employee development while researching innovative methods to build customer rapport with techniques such as point the value system and daily raffles. I provide extensive training to direct staff through effective team motivational and positive morale exercises to promote higher customer satisfaction and maximum workforce productivity. Selected by store management, I am assigned to improve efficiency, the sequence of service, order expediting and table-turn times within the store’s dining outlet. I establish mandatory customer service training programs for all employees in order to accomplish and/or exceed all established sales floor demands. For example, I professionally create and develop revenue streams by cultivating successful relationships with customers by recommending products and features based on the analysis of customers’ preferences and lifestyles. By communicating thoroughly product knowledge while simultaneously interacting with each customer professionally I honor precise requests per customer and establish a detailed the rapport that in turn ensures the highest level of customer satisfaction and sales.

I create and adjust weekly and monthly production forecasts and plans (e.g. employee schedules, inventory deliveries) based on prior annual sales forecasts, historical, correlating trends or any changes or delays due to logistical requirements. I am currently held responsible for substantive decisions that require extensive technical and specialized knowledge to integrate the actions required of each store activity into a comprehensive plan. I monitor progress towards the overall mission of the store’s plan which helps identify the cause and impact of delays or other problems, varying degrees of responsibility for taking actions to prevent or overcome such problems such as: high employee turnover, reallocating or redistributing material during peak times and seasons, employee dissatisfaction, or delayed inventory deliveries.

Director of First Impressions

Eyesight Associates,

216 Corder Rd., Warner Robins, GA 31088

April 2018-June 2018, 40 hours per week, Full-Time (temporary), $5,000 annually

Provided extensive clerical and administrative office support by answering the telephone; greeted and direct public to appropriate areas, copied and distributed mail and other related documents, sent and received faxes and electronic messages, schedule tours and appointments with parents and staff, process incoming and outgoing mail. In compliance with the Privacy Act, organized and filed client personal documentation to ensure highly sensitive records are secure, properly on hand and available when needed by staff.

Responsible for providing customers with superb customer service; sensitively handled all transactions in a timely manner while ensuring the customer had an excellent frames and/or lenses shopping experience; processed all credit/debit card or cash transactions; empathically handled all returns and exchanges; maintained the maintenance of self-checkout registers by correcting any customer and/or employee errors when needed. Responsible for communicating thorough product knowledge of glasses, contact lenses, or proper care while simultaneously interacting with each customer professionally by identifying precise requests per customer and establishing a detailed rapport that in turn ensured the highest level of customer satisfaction.

Graduate Studies Department Administrative Assistant

Fort Valley State University

1005 State University Drive, Fort Valley, GA 31030

October 2016-December 2018, 15 hours per week, Part-Time, unpaid internship

Supported the entire Graduate Studies Department by skillfully creating Microsoft PowerPoint, Excel, and Word presentations for office. Responsible for proofreading and editing when required supervisor. Developed and maintained a positive honorable relationship with supervisor, staff, and parents. Provided extensive clerical and administrative office support by answering the telephone; greeted and direct public to appropriate areas, copied and distributed mail and other related documents, sent and received faxes and electronic messages, schedule tours and appointments with parents and staff, process incoming and outgoing mail. In compliance with the Privacy Act, organized and filed student personal documentation to ensure highly sensitive records are secure, properly on hand and available when needed by staff.

Responsible for completing daily routine and repetitive work tasks as first point of contact with students and staff, by singlehandedly managing on average 30-50 calls daily, providing immediate assistance. I effortlessly analyze problems and make accurate decisions by identifying alternative solutions for students’ support and satisfaction. Serving as an administrative assistant, I was assigned to a special team project to analyze market trends that objectively determine customer needs, associate performance, cost estimates, schedules, and discounted rates. Develops and participates in presentations and prepares correspondences to obtain, forecast, and/or justify and support special team project resources. I accurately inform and advise senior management and management officials of all progress of any significant actions or problems and solutions recommended with prepared presentation of project studies in oral or written presentation.

Lead Server

Applebee’s

314 Russell Parkway, Warner Robins, GA 31088

December 2015- September 2017, 35 hours per week, Part-Time, $21,000 annually

Responsible for providing customers with superb customer service; sensitively handled all transactions in a timely manner while ensuring the customer had an excellent shopping experience; processed all credit/debit card transactions; empathically handled all returns and exchanges; maintained the maintenance of self-checkout registers by correcting any customer and/or employee errors when needed. Responsible for communicating thorough product knowledge while simultaneously interacting with each customer professionally by identifying precise requests per customer and establishing a detailed rapport that in turn ensured the highest level of customer satisfaction.

Strategically performed logistics inventory and balanced cash drawers, answered all customer questions regarding products and other special coupon services offered by the store, and other related duties concerning the customer. Successfully resolved any customer complaints professionally and interacted will customers in a friendly and courteous manner. Communicated clearly orally or written with associates and management. Maintained environmental requirements sanitation, health, safety, and security standards in work areas.

References

Ashley Ballard, 478-***-****

Cedric Finch, 478-***-****

Shanterrica Reeves, 470-***-****

Contact this candidate