MARJIE SANTERO MIRABEL

Address: *** ** *** *****, ******* Road, Abu Dhabi, UAE

Contact number: 050-***-****

E-mail: adkmmn@r.postjobfree.com

QUALIFICATIONS and SKILLS:

A self-motivated and hardworking professional with over 8 years of variable experience gained from customer service, finance, administrative, health care, sales and marketing with communication skills on both oral and written and able to work under minimal supervision. EDUCATION:

Bachelor of Science in Information Technology – 2012 Sorsogon State College

Sorsogon, Philippines

WORK EXPERIENCE:

November 2017 – Current

Receptionist

German Veterinary Clinic – Abu Dhabi, UAE

Manages the reception department by dealing with clients’ enquiries, providing information if deemed necessary and assisting colleagues when needed.

Tracks appointment schedules of clients and ensuring compliance with the procedures, rules and regulations on keeping a safe and clean clinic during and after visits.

Ensuring clients and their pets are assisted especially during an emergency or when urgent care is required.

Making certain clients and pets during visits are stress-free by providing good service, listening to their needs and advising them with the right information.

Doing cash handling, processing payments, generating invoices and preparing daily report.

Monitors, tracks and maintains store sales and inventories.

Offers promotions and maintains good relationship with the clients.

Manages in-house finance, calculates and coordinates monthly expenses on supplies.

Supports colleagues during busy, emergency and urgent operations. October 2015 - 2017

Receptionist

Australian Veterinary Clinic – Abu Dhabi, UAE

Handled appointment schedules, phone calls and emails, setting up clients and pets information.

Assisted clients and their pets warmly to provide good customer service.

Handled follow up calls and feedback check.

Handled over the counter sales, processed cash, cards and cheque payments.

Assisted the manager in preparing the payrolls, in house expenses, prepared legal documentations for authority submissions.

Prepared sales reports.

Monitored and maintained store sales and inventories, offered promotions for additional sales.

July 2014 - 2015

Loan Quality Control Officer

Mega Capital Funding Inc. – Ortigas, Philippines

Performed quality control audits on mortgage files applicant, verified business, employment status and income.

Collated information and salary breakdown.

Gathered business permit and other supporting documents.

Ensured the documents required and requested by the account manager are uploaded on the system.

Tracked phone calls, emails and follow ups.

Maintained client confidentiality and maintained work instructions/process documentation.

Prepared daily tracker and feedback to report to the account manager.

Identified risks and/or problems, documented and interacted with appropriate parties for a timely resolution.

Performed other quality control functions as needed or directed by the account managers.

November 2013 – July 2014

Marketing Assistant

Standard Chartered Bank – Makati, Philippines

Assisted the manager in processing payments to partner merchants, keep track the invoices for payment processing and ensure that there no double charging/billing.

Assisted the manager on meeting schedules, answering phone calls and emails.

Maintained good relationship with instant rewards merchant partners by assisting merchant related concerns and requests on a timely manner.

Ensured the manager gets notified immediately when there is a request from merchant partners.

Documents filing and keeping track of daily transactions. September 2012- October 2013

Customer Service Associate

Mercantile Store Group Inc. (SM PRIME) – Antipolo, Philippines

Assigned in Mall Customer Service Center, processed bills payment.

Responded to customer enquiries and provided mall assistance.

Processed insurance and housing loan and government documents and payment.

Handled cash and credit card payments.

Assisted the department manager in other tasks.

Offered promotions and sales.

Contact this candidate