Manager Sales

JOAN A. KAHL

**** *. ******** ***., *****, MI *8504 (H)810-***-**** (M)810-***-****

**********@*****.***

COMMUNITY MANAGER

Over 20 years of experience in managing various residential facilities.

Maximizing resources and improving bottom line through expert leadership in leasing, collections, marketing, violations, sales, leasing, quality service, staff development, cost control, and visionary P&L management, 7 years, multi-site manager fpr state amd private owned residential sites as QMRP which is the same as a district manager in property management terms.

Senior operations and general management executive with more than 25 years of top-level Profit and Loss responsibility for multi-service facilities seeking new career opportunity. Repeatedly hired and commended by owners for improving bottom-line margins while increasing quality and service in organizations ranging from 50 to 60 employees and $lM-100M budgets. Experience building strong teams and efficient systems to positively impact start-up businesses, growth and downsizing objectives.

Providing effective solutions that produce immediate impact and contribute to long-term success.

CORE SKILLS AND KNOWLEDGE

Operations Management Staff Development Customer Service P&L Management

Facility Management/ Recruiting/Leasing/Hiring/Client Satisfaction /Budget Control

Multi-site Operations/ Training/Coaching /Increase Occupancy /Cost Controls

Housekeeping Manager /Marketing/Evictions/Motivation/ Customer Retention/ Asset Manager/Restaurant Manager/ Retention/ Quality Assurance/ Strategic Planning

P&L Statements/ Auditing multiple locations/ payroll/ Maintenance/ Sales/Familiar with various property management programs

GENERAL MANAGEMENT EXPERIENCE

COMMUNITY MANAGER

Lakeview Estates Mobile Home Park, Durand, MI 7/2020

Same duties as with all other mobile home parks. Leaving due to not being comfortable with the formating of company policy and procedures. Community consists of 239 pads.

COMMUNITY MANAGER

Alpine Village Mobile Home Park, Republic, MO 2017 to end of 2018

Delivered leadership for and oversight for manufactured home community consisting of 200 units as well as maintenance issues. Challenged from day one to reduce ongoing operating losses. Assessed each line-budget and immediately began to improve margins through streamlining staff, food costs, and other unnecessary operating expenditures. Park had just been foreclosed on, so major restructuring of parks policies and procedures was put into place. Marketing and other means of advertising used to increase residency by 30% in first three months. Park violations, rent delinquencies cut by three-fourths first two months. Performed same duties as prceeding parks plus a lot more in home sales.

OPERATIONS/FACILITY MANAGER

Pasadena Park MHC, Flint MI (2012 to 2017)

Delivered leadership for and oversight for manufactured home community consisting of 212 units as well as maintenance issues. Challenged from day one to reduce ongoing operating losses. Assessed each line-budget and immediately began to improve margins through streamlining staff, food costs, and other unnecessary operating expenditures. Park had just been foreclosed on, so major restructuring of parks policies and procedures was put into place. Marketing and other means of advertising used to increase residency by 20% in first three months. Park violations, rent delinquencies cut by three-fourths first two months.

Slashed losses in half

Expanded cost-control initiatives

Reduced operating expenses 75% while improving quality of services and customer satisfaction

Generated new revenue sources through networking

OPERATIONS/FACILITY MANAGER

Westwood Manor, Liberty, MO (2010 to 2012)

My main function was to provide leadership and oversight for a senior village with 80 units, community center, outdoor functions, as well as the maintenance department. My number one challenge from day one was to reduce ongoing operating losses. Assessed each line-item within the budget and immediately began to improve margins through streamlining staff, operational costs and other unnecessary operating expenditures. Recruited and hired a strong management team to assume departmental responsibility and drove accountability for quality and service delivery from the top down. Sustained continual involvement through weekly management meetings and frequent department visits to provide ongoing support and satisfy company objectives.

Slashed losses in half within the first year

Expanded cost-control initiatives

Reduced operating expenses 50% while improving quality of services, staff morale and customer satisfaction

Generated new revenue resources through networking

Empowered every employee to promptly resolve issues and satisfy residents through the development of an operations manual to be signed by all employees, defining company vision, policies, procedures and priorities.

OPERATIONS/FACILITY MANAGER

Brentwood Estates, Lincoln, NE (2009-2010)

Hired to reduce expenses of multi-million dollar company and provide leadership over a world-class 102 apartment complex. Multi responsibilities included being supervisor for 50-60 employees, as well as operation manager over housekeeping and a five star restaurant. Created and implemented continuous process improvements to ensure optimal efficiency and productivity throughout the organization.

Reduced operating expenses

Served as a visible leader to provide motivation, communication and accountability at all levels

Recognized for highly effective leadership over all aspects of the community

Set up outside contracts

Developed Community Outreach Campaigns

Orchestrated Fund Raising Campaigns

Performed all other function associated with the position

OEPRATIONS/FACILITY MANAGER

Network Community Options, Ashflat, AR (2008)

Led staff of 40 in the turnaround of multiple residential sites in addition to a worksite for individuals with developmental disabilities. Analyzed financial and operational deficiencies and implemented strategic initiatives to improve quality of service and cost controls throughout each facility. Developed comprehensive training programs to build confidence and decisive client as well as guardian service at all levels.

Increased occupancy by 20%

Worked intensely with state agencies

Promoted fundraising campaigns

Improved client and guardian satisfaction

Other experiences includes:

OPERATIONS/FACILITY MANAGER of Shamrock Services, Alton, IL (2003-2008)

OEPRATIONS/FACILITY MANAGER Residential Options, Alton, IL (2001-2003)

OPERATIONS/FACILITY COORDINATOR Beverly Farm Foundation, Godfrey, IL

UNITED STATES NAVY (1981-1987)

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

M.P.A. (PUBLIC ADMINISTRATION) Edwardsville, IL

B.S. (Health Care Administration) Carbondale, IL

A.A.S. (Secretarial Science), Godfrey, IL

References:

Jim Salviski Owner of Pasadena Park 585-***-****

Ron Bourgault 2nd Owner of Pasadena Park 303-***-****

Tina Paussa Owner of Westwood Manor 816-***-****

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