Sales Service

RESUME

AMIT GORE

Pune, Maharashtra India.

Mobile: +91-904-***-****

Email: *************@*****.**

Skype ID: ***.****@*****.***

SUMMARY

A highly skilled professional with more than 15 years of experience in Business Development, Sales & Marketing, Servicing, Revenue Generation, Team Management and Client Relationship Management across the Manufacturing and Plastic industries

Expertise in managing end-to-end business development activities (B2B, B2C, B2G) and supply chain in the various domain

Outstanding working experience in Sales, Service and Application, Production with maintenance of injection molding/ Injection Stretch Blow Molding Machine (ISBM), Plastic engineering

Proficient in identifying and implementing strategies, building prospective clients, generating business from new accounts & developing them to achieve consistent profitability

Prudent in enhancing profitability through target marketing & productivity tools by using tact acquired through a deep understanding of business opportunities, including sales, marketing, and strategy planning

Hands-on experience in developing and maintaining technical product or service familiarity to clarify features to clients and answer questions about goods or services

Adept in creating blueprint and details for technical accuracy to troubleshoot electrical/electronic, hydraulic and mechanical systems with recommending for revisions or concept expansion for problem resolutions

Solid business insight with the ability to ascertain and analyze needs, forecast goals, streamline operations and envision new product concepts

In-depth understanding of the project planning, customer feedback analysis, sales, marketing & Service, technology integration in business development growth and CRM

Deft in handling entire production department activity, Planning, Execution, control, material management and developing, implementing and report on marketing plans and sales strategies to achieve business goals SKILL SET

Project Management Sales and Marketing Business Development

Client Relationship Management Budget/Cost Control Management Team Management

Business Performance Product Management Event Management

Material Management Troubleshooting Client Interaction

Training and Development Business Risk Governance Model Sales Quality Analysis

Report Generation Quality Assurance Operational Management

Sales Engineering Manufacturing

Microsoft Office/ Microsoft Excel Project Management Sales Management

Management Business/English/Travel/Sales Maritime/Team Building Training

EDUCATION

Diploma in Plastic Engineering from Government Polytechnic Miraj, India – 2003

Industrial Training Institute in Plastic Processing from AVTS ITI, India - 2003 TECHNICAL SKILLS

Microsoft Applications like MS-Word, Excel, and Power Point

SAP APO 7.0 DP & SNP module functional trained.

WORK EXPERIENCE

Reifenhauser India Marketing Ltd., India Deputy Manager – Sales & Services Feb 2019 – Till date Key Responsibilities:

Handling various products like NSSEI IMM and FCS IMM and APEX ROBOT and BEKUM extrusion blow molding

Responsible for the sales and service in Maharashtra and Madya Pradesh area

Managing good relation with customers to achieve the targets

Providing plans for sales and services with weekly and monthly review to team outcomes

Creating business strategy with mold, material, ancillary equipment manufacturer

Planning and implementing projects to defining project scope, goals and deliverables ASB International Pvt. Ltd., India Assistant Manager Service/Customer Support Jun 2018 – Jan 2019 Key Responsibilities:

Supervised new mold prove with T1, T2, T3 to produce quality bottles

Managed entire customer queries and resolving for the same for application problems

Maintained the troubleshooting of processing, ISBM Machine/ mold commissioning and installation, solving technical problems, Machine breakdown on field regarding hydraulic, electrical, electronic, mechanical, it is nothing but technical and service engineer

Conducted Trouble-shoot and diagnosed any detected problems with any of the control systems

Developed the advanced to solving machine problems by use of every available reference material including manuals, drawings, procedures, etc

Repaired and replaced any component on machine, robot, product handling equipment and mold as necessary Negribossi India Pvt. Ltd., India Senior Engineer- Sales & Service April 2016 – May 2018 Key Responsibilities:

Responsible for the entire sales support role for Pune region for support Sales Manager

Handled the sales coordinator roles between the clients and factory

Handled the creating quotes, negotiations, converted enquiries into orders, making good relationship with Customer, Involving in direct sales

Maintained the order follow-up and handled entire clients queries for the application problems

Involved in the event managements like Plast Vision

Developed and maintained good relationship and acted as a liaison with internal resources to ensure effective customer service, as well as provided telephone support to them

Managed the Troubleshoot and make improvement as necessary to every control systems, calibrate machine to achieve optimum performance, and set up and maintain machines

Overseen the order replacement parts with detected problems with any control system

Provided the regular and effective reports

Interfaced with Central Service/Manufacturing parts center to get answers to problems encountered in the field

Supervised the team quality check to ensure good quality and customer satisfaction

Responsible for Calibrate/fine tune machine to attain optimum performance Electronica Plastic Machines Ltd., India Senior Executive – Sales/Application & Service Oct 07 – Mar 16 Key Responsibilities:

Handling Sales Service/ Application role

South India region application issues to be solved & sales for Hyderabad & Nagpur Region; North India region Service & application; Pune region Service & sales Lead, also worked at Head office as sales service coordinator for all india.

Making Quotes, negotiations, Ability converting enquiries into orders, making good rapport with Customer, involving in direct sales, worked as sales lead.

Worked on order follow-up, Outstanding. Played sales coordinator roles between Customer & factory.

Conducted seminar For Goa reason to promoting Products, Involving in Event Managements like PLAST INDIA, PLAST VISION.

Handling all customer queries for application problems.

Trouble shooting of processing, engineering & commodity polymers, IMM commissioning & installation, solving technical problems, Machine breakdown on field regarding hydraulic, electrical, electronic, mechanical.

Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, as well as provide telephone support to customer maintenance staff.

Troubleshoot and make corrections as required to all control systems, calibrate machine to achieve optimum performance, and set up and maintain machines

Order replacement parts, troubleshoot and diagnose problems with any control system, develop organized approach to solving machine problems, repair/replace parts as required

Provide regular and effective written reports

Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.

Provide telephone support to customer maintenance staff or customer operators.

Provide guidance and/or on-the-job training to junior Service Technicians.

Communicate with Central Service/Manufacturing Parts Center to get answers to problems encountered in the field.

To provide regular and effective written reports to the All India Service Manager.

Troubleshoot and make corrections as required to all control systems, hydraulic system, mechanical system, pneumatic system, electrical and electronic system, and the programmable controls.

Adjust process variables as required to produce parts of acceptable quality.

Calibrate/fine tune machine to achieve optimum performance.

Order replacement parts from our Electronica Parts Center.

Trouble-shoot and diagnose any problems with any of the control systems.

Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.

Repair and/or replace any component on machine, robot, product handling equipment and PRECEDING ASSIGNMENTS

Enviropet Tz Ltd.,Dar-Es-Salaam, Tanzania, East Africa Shift in-Charge- Production & Maintenance Feb 2007 – Sep 2007 M/s Ronch Polymer Pvt. Ltd., India Shift in-Charge- Production & Maintenance Apr 2003 – Feb 2007 ADDITIONAL SKILLS:

Good communication skills.

Ability to troubleshoot problems systematically.

Knowledge of microprocessor programming.

Excellent communication and interpersonal skills, and strong customer service orientation.

Tact and diplomacy (i.e. possess the ability to handle difficult/unhappy customers)

Demonstrated initiative-taker with a positive attitude.

Well organized

Job shop background

Able to handle multiple priorities

Likes working in a fast-paced environment

Reactive, conscientious and customer focused

Good personality to deal with shop floor personnel daily.

Dedicated team player.

GLOBAL EXPOSURE

Worked in the East Africa

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