Customer Service
Resume:
MARIA MICHAEL EZEKIEL
** **** ****** ****, ***, Akwa Ibom State
***********@*****.***; **************@*****.***
CAREER FOCUS:
Ready to offer super solutions that will enhance the achievement of my employer’s goals.
PERSONAL DATA:
Date of Birth: 23rd July, 1994
Sex: Female
State of Origin: Akwa Ibom
Local Government Area: Obot Akara
Marital Status: Single
Religion: Christianity
Nationality: Nigerian
EDUCATIONAL QUALIFICATION:
B.sc in Marine Geology 2015
University of Calabar.
Senior School Certificate Examination 2011
Federal Airport Authority of Nigeria Secondary School,
Calabar.
First School Leaving Certificate 2005
Bel International Nursery and Primary School, Calabar.
PROFESSIONAL WORK EXPERIENCE:
Hotels.ng (Hotel Booking Limited)
Position Held: Account Receivable Manager (Collections) 2018-2019
Ensures that company's goals are met and adhering to approved budgets
Manages all aspects of collections care
Monitors credit and collection processes and operations
Monitors and negotiates the collection of overdue accounts
Posts customer payments by recording cash, checks, and credit card transactions.
Updates receivables by totaling unpaid invoices.
Cross River State Rural Water Supply and Sanitation Agency
(CRS-RUWATSSA)
Position held: Junior Geologist on Internship 2015
Worked alongside senior team members to successfully carry out Geoelectrical survey for ground water prospecting.
Effectively carried out geoelectrical software interpretation of acquired field data using EarthImager software
Assisted in borehole drilling, maintenance and design.
Conducted pumping test
Maintained timely and accurate oral and written technical reports regarding assigned geology activities.
Maintained open and effective communications with project teams to increase productivity.
Conducted research to test and analyze equipment and system feasibility, design, operation and performance.
Decy Shoes, Calabar
Position held: Customer Support Agent 2014-2015
Build sustainable relationships and trust with customer accounts through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction
Manage large amounts of incoming calls
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Generate sales leads
AWARDS:
Award of Honour as the Best Graduating Student of the 2014/2015
Class from Nigerian Mining and Geosciences Society,
University of Calabar Chapter (NMGS-UCC) 2016
Scholarship – Allocated Female Scholarship Hall, Room 004
(Space 4) 2015
HOBBIES:
Reading, Singing and Writing
REFEREES
Dr. Joseph Olom
Director of Administration
Governor’s Office, Cross River State
Mr. Patrick Emori
Programme Manager
CRS-RUWATSSA
Mr. John Mendie
Banker
Accion Micro Finance Bank
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