Customer Care Front Office

PATRICIA GIEANE LEVITA

**** **** ******, ****. *** Zone 87, San Andres Bukid, Metro Manila 1017 · +639********* · **********@*****.***

OBJECTIVE

To work in the hospitality industry and seek excellence in ensuring customer satisfaction by achieving delivery of service quality norms through developing, utilizing and improving my hospitality skills.

EXPERIENCE

SEPTEMBER 24, 2018 – DECEMBER 31, 2019

CUSTOMER CARE REPRESENTATIVE - IHG REWARDS CLUB (PHONE), INTERCONTINENTAL HOTELS GROUP

- Assists incoming calls from members of the loyalty program all over the world.

- Front liner for the rewards program.

- Handles reservation, account maintenance, promotion inquiries and all loyalty program concern.

- Ensures member's satisfaction for any transaction made.

- Provides assistance with good customer service.

TRAININGS

APRIL 20, 2018 – JULY 20, 2018

FOOD AND BEVERAGE INTERN, THE PENINSULA MANILA

- Assigned in the In-Room Department.

- Assigned to oversee the welcome amenities for the VIPs that will be checking in.

- Allowed me to improve my time management and teamwork. 2

- Exposed me to the different operations of a luxury 5-star hotel.

- Ensures the satisfaction of any guest with good customer service.

- Provides assistance in the different food and beverage outlets of the hotel. JANUARY 05, 2018 – APRIL 19, 2018

FOOD AND BEVERAGE INTERN, ANDREW CAFÉ (IN-HOUSE)

- Internship within school premises.

- Had rotations with the different possible positions in the food and beverage department.

- Helped me utilize time management and teamwork.

- Ensures the satisfaction of any guest with good customer service.

- Allowed me to hone my skills in customer service as well as my skills in the food and beverage department.

MARCH 2017

FOOD AND BEVERAGE IMMERSION, ANDREW CAFÉ (IN-HOUSE) It is where we were able to have a trial of being a server in a restaurant or café. In this immersion I was also able to learn about the Micros systems.

MARCH 2017

FRONT DESK IMMERSION, HOTEL BENILDE MAISON DE LA SALLE (IN-HOUSE) It is where we were able to have a glimpse of the works in front office and to have all our lessons applied within 9 hours of duty within the property. It is also where we learned more about the hotel system, the Opera Systems.

EDUCATION

OCTOBER 2018

BACHELOR OF SCIENCE IN HOTEL, RESTAURANT AND INSTITUTION MANAGEMENT, DE LA SALLE – COLLEGE OF SAINT BENILDE Tertiary Level

MARCH 2014

HIGH SCHOOL, INTERNATIONAL PHILIPPINE SCHOOL IN RIYADH Secondary Level

SKILLS

Knowledgeable on Opera, Fidelio, Iris

(InterContinental Reservation Interface System),

Magic and CEM (Customer Experience

Management)

Telephone Etiquette

Computer Applications: Microsoft Office

Languages Spoken: English, Filipino, basic French, basic Arabic

Knowledgeable of the Forbes Standards

Customer driven

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