Contact Details Manager
Resume:
CURRICULUM VITAE
OF
NEMAVHOLA NKHANYELENI YVONNE
Personal Details
Surname : Nemavhola
Maiden surname : Makhavhu
First Name : Nkhanyeleni Yvonne
Postal Address : 1441 Sagewood manor
: Noordwyk
Midrand
1685
Contact Number : 082-***-****
Email Address : ******.*********@****.***.**
ID Number : 850-***-**** 087
Gender : Female
Nationality : South African
Marital Status : Married
Health : Good
Home Language : Tshivenda
Other Languages : English, Tsonga, N.sotho & Zulu
Drivers Licence : Code 10
OBJECTIVE
To join a progressive and dynamic company\organization or department in which I can learn, develop and contribute the overall success of the organization.
Attributes : proactive, assertive, supportive, responsible and honest
: Ability to handle and work under pressure
: Patient and highly committed
: Trustworthy.
EDUCATIONAL QUALIFICATION
Secondary Education
Last School attended : Northern Technical College
Highest Standard Passed : Matric (Grade 12)
Year : 2004
Subjects Passed : Tshivenda First Language
English Second Language
Travel and Tourism
Mercantile Law
Economics
Business Economics
Tertiary Education
1.institution : Wits university
Qualification : Project Management
Year : 2015
2. 1institution : Rosebank College
Qualification : Call centre management
Year : 2011
3. Institution : Tshwane North FET College (Pretoria Campus)
Qualification : Tourism
Year : 2005-2007
Subjects Passed communication
Life Skills
Cultural Heritage
Tour Guiding
Computer Literacy
Small Business Management
Event Support
SA Tourism
TRANNING AND DEVELOPMENT
Institution : Rosebank College
Year : 2007
Course : Computer Literacy
Subjects : Ms Excel, Ms Word, Ms PowerPoint, Emails & Internet
WORK EXPERIENCE
1.Employer : NATIONAL YOUTH DEVELOPMENT AGENCY
; (HEAD OFFICE)
Period : 2012-Current
Position : Call Centre Agent
Duties
Attend to incoming calls and transfer to the correct recipient.
To provide information, guidance and support to young people in making informed decisions.
Provision of Information, Advice and Basic Counselling.
To offer guidance and clear directions in terms of career or business related issues.
To respond on web emails and info.
To provide information, guidance and support to young people in making informed decisions.
To do administrative work.
To make outgoing calls per requested projects/enquiry.
Develop and maintain constructive relationships with the Customers, Service Providers and Internal Staff.
Escalate issues highlighted by the Callers/Customers/Service Providers to the relevant people/divisions.
Perform outbound call /campaign /administrative functions
Capturing callers requests on CRM
Photocopying
Faxing
Updating of Client contact details’
Where required, conduct outbound calls to provide product /campaign information
2. Employer : JOHANNESBURG ROAD AGENCY
Period : 2008 October -2009 October
Position : Human Resource under Learner ship programme
Duties : Capturing Employees Personal Information
: Process Resettlement, Death and Beneficiaries
: Documentation
: General Administration
: Executing other Delegated tasks from management.
Achievement : Department of Infrastructure Development
NYS Citizenship Programme Certificate
: Encompassing:
: Democracy and Patriotism
: Taking Charge of One’s Life
: Emotional Intelligence
: Communications Skills
: Entrepreneurship
3. Employer Trans Africa
Period : January 2006-september 2008
Position : Receptionist/Secretary
Faxing, screening of calls, filling, typing and welcoming the
Client, Answering Telephone, managing diary, receiving
And sending correspondence and keeping a register.
Reference
1. Mrs Makoena Mazwi (NYDA Call Centre Manager)
2. Mr K.G Nedzanani (JHB Fresh Produce General Manager)
Tell: 011-***-****, Cell: 082-***-****
3. . Ms Juliet Zulu (JHB Road Agency Human resource officer)
Tel: 011-***-****.
Contact this candidate