CURRICULUM VITAE

OF

NEMAVHOLA NKHANYELENI YVONNE

Personal Details

Surname : Nemavhola

Maiden surname : Makhavhu

First Name : Nkhanyeleni Yvonne

Postal Address : 1441 Sagewood manor

: Noordwyk

Midrand

1685

Contact Number : 082-***-****

Email Address : adkmf1@r.postjobfree.com

ID Number : 850-***-**** 087

Gender : Female

Nationality : South African

Marital Status : Married

Health : Good

Home Language : Tshivenda

Other Languages : English, Tsonga, N.sotho & Zulu

Drivers Licence : Code 10

OBJECTIVE

To join a progressive and dynamic company\organization or department in which I can learn, develop and contribute the overall success of the organization.

Attributes : proactive, assertive, supportive, responsible and honest

: Ability to handle and work under pressure

: Patient and highly committed

: Trustworthy.

EDUCATIONAL QUALIFICATION

Secondary Education

Last School attended : Northern Technical College

Highest Standard Passed : Matric (Grade 12)

Year : 2004

Subjects Passed : Tshivenda First Language

English Second Language

Travel and Tourism

Mercantile Law

Economics

Business Economics

Tertiary Education

1.institution : Wits university

Qualification : Project Management

Year : 2015

2. 1institution : Rosebank College

Qualification : Call centre management

Year : 2011

3. Institution : Tshwane North FET College (Pretoria Campus)

Qualification : Tourism

Year : 2005-2007

Subjects Passed communication

Life Skills

Cultural Heritage

Tour Guiding

Computer Literacy

Small Business Management

Event Support

SA Tourism

TRANNING AND DEVELOPMENT

Institution : Rosebank College

Year : 2007

Course : Computer Literacy

Subjects : Ms Excel, Ms Word, Ms PowerPoint, Emails & Internet

WORK EXPERIENCE

1.Employer : NATIONAL YOUTH DEVELOPMENT AGENCY

; (HEAD OFFICE)

Period : 2012-Current

Position : Call Centre Agent

Duties

Attend to incoming calls and transfer to the correct recipient.

To provide information, guidance and support to young people in making informed decisions.

Provision of Information, Advice and Basic Counselling.

To offer guidance and clear directions in terms of career or business related issues.

To respond on web emails and info.

To provide information, guidance and support to young people in making informed decisions.

To do administrative work.

To make outgoing calls per requested projects/enquiry.

Develop and maintain constructive relationships with the Customers, Service Providers and Internal Staff.

Escalate issues highlighted by the Callers/Customers/Service Providers to the relevant people/divisions.

Perform outbound call /campaign /administrative functions

Capturing callers requests on CRM

Photocopying

Faxing

Updating of Client contact details’

Where required, conduct outbound calls to provide product /campaign information

2. Employer : JOHANNESBURG ROAD AGENCY

Period : 2008 October -2009 October

Position : Human Resource under Learner ship programme

Duties : Capturing Employees Personal Information

: Process Resettlement, Death and Beneficiaries

: Documentation

: General Administration

: Executing other Delegated tasks from management.

Achievement : Department of Infrastructure Development

NYS Citizenship Programme Certificate

: Encompassing:

: Democracy and Patriotism

: Taking Charge of One’s Life

: Emotional Intelligence

: Communications Skills

: Entrepreneurship

3. Employer Trans Africa

Period : January 2006-september 2008

Position : Receptionist/Secretary

Faxing, screening of calls, filling, typing and welcoming the

Client, Answering Telephone, managing diary, receiving

And sending correspondence and keeping a register.

Reference

1. Mrs Makoena Mazwi (NYDA Call Centre Manager)

080*-****** /011-***-****

2. Mr K.G Nedzanani (JHB Fresh Produce General Manager)

Tell: 011-***-****, Cell: 082-***-****

3. . Ms Juliet Zulu (JHB Road Agency Human resource officer)

Tel: 011-***-****.

Contact this candidate