Sales Management

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Rajalakshmanan Narayanan B.E., M.B.A., Business Consultant, Bangalore

Phone: +91-709**-*****

E-mail: ****************@*****.***

LinkedIn: www.linkedin.com/in/rajalakshmanan-

narayanan

Self-motivated & Goal-oriented professional business developer with more than 10 + years of total experience, strong planning and research skills, exceptional customer service orientation, and great networking, communication, and presentation skills. Skills

Sales & Marketing Management

New Business Development

Product Marketing, Branding & Promotional Campaigns Market Research Analysis

Key Account Management

Cross Functional Team Coordination

Business Partner / Alliance Formation

Business & Management Consulting

Client Engagement & Customer Relationship Management Budgeting

Work History

April 2019 -

Current

Business Consultant (# OPEN TO WORK #)

Business Development Manager (PAN India) – VKM Software P Ltd.

(Group of MaFoi Strategic Business Consulting)

Handling the Full Sales Cycle Management for various products & services for multiple business verticals.

From Prospecting to Business Closure

Develop and execute on an annual and quarterly strategic go to market plan to reach the business results and desired leadership position for the territory/vertical.

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Prospect relentlessly to build pipeline by identifying and qualifying prospects.

Build and maintain a strong pipeline.

Close new business consistently at or above quota level month on month.

Create reliable forecasts.

Progress opportunities in the pipeline by engaging the pre-sales and professional services teams in a timely manner to schedule appropriate demos, customized presentations, guided POC's for prospects.

Provide inputs and assist pre-sales and Professional Services Line management in developing customized proposals for prospects.

Demonstrate total ownership for all commercial, contractual, technical & customer care aspects of account management from prospecting through to install base stages.

Apr 2017 -

Mar 2019

Senior Executive - Business Development

Micromen Systems & Software Pvt Ltd, Chennai, Tamilnadu

Prospected for potential new clients and turned them into increased avenues of business.

Developed relationships with senior decision makers (incl. CEOs, CFOs, CMOs, or VPs) within potential clients of all construction businesses in India.

Developed negotiating strategies and positions by examining risks and potentials as well as estimating partners' needs and goals.

Worked closely with SVP and MD to develop customer acquisition strategies to obtain maximum sales volume and profitability.

Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth.

Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals.

Developed new service offerings based on detailed and documented insights of market and client needs.

Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.

Provided market intelligence and feedback to global and regional teams on the market, industry, and competitors' developments.

Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.

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Key achievements:

Researched and built relationships with 100+ new clients by planning approaches and pitches.

Helped sales representative grow their assigned territory sales as well. Apr 2016 -

Dec 2016

Manager - Business Development

Realsoft Technologies Pvt Ltd (Royalsoft Group), Chennai, Tamilnadu Key Deliverables:

Worked as a Manager – Business Development,

Sound experience in ERP Software selling particularly in Real Estate Industry

Sound Knowledge in Software/IT/ITES/ERP with Product and Process Enhancement

Developing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Achieving Direct sales targets with consultative solution approach and cross sell products. Maintaining Strong Relationship with Key/Strategic accounts and play an account manager role. Initiating and coordinating development of action plans to penetrate new markets and get business opportunities – ERP Products, Consulting, and Managed Services.

The Main roles and responsibilities can be summarized as follows below,

New Business Development

Client Retention

Business Development Planning

Market Research

Client Collection Follow-up

Jan 2015 -

Mar 2016

CRM Consultant - Product & Development Support

URC Infotec Private Limited, Chennai, Tamilnadu

Key Deliverables:

Project Management (CRM Consultant) – ERP Testing, Implementation and Support

Worked as an Consultant – Development Support, gathering the complete information's of builders and real estate developer's project details, requirements for customizations and design the data model for each client's solutions, documentations and handed over the requirements to development team with the continuous follow up to till the work get done within the committed SLA as per the clients.

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Installing CRM (Web Application) systems at the client's location and provide end user trainings in the use of the software product and get user training sign off.

Provides the training for administrator's and user's as per the client requirements and based on the implementation schedule.

Problem solving customer issues like both business and technical issues within the SLA.

Providing end to end implementation and support to the clients with strong customer facing skills.

Working on the sales perspective for business interactions and providing the complete product demo to clients on the following functions and collecting the valuable inputs for better product developments as per the current software market trends.

Sample product demonstrations to the local/global prospects. Feb 2013 -

Nov 2014

Project Coordinator - Service Delivery

ACT Fibernet, Bangalore, Karnataka

Key Deliverables:

Project Management – Broadband Network /FTTH Implementation Support

Customer Service Consulting and Project Management (Fault Repair).

Technical Support for fault diagnosis, analysis & rectification of issues within GART.

Providing the day-to-day support on Operations & Maintenance for IP – FR

& Deployment.

Efficiently managing the team and FTTH network with the count of 30 Network Engineer's (On Field Support) and 5 Team Leader's.

Experience working in a Service excellence role, where by the main function was to ensure network and security configurations were to be standard and the best practices were being implemented. With the support of NOC, THD, Installation team maintaining the FTTH network in stable mode with customer satisfaction.

Handling Technical escalations (L1, L2 & L3 Tickets) and if any service outages providing immediate support for the same on priority.

Perform initial analysis of problems through overall database and providing solutions using tools such as Network Management Services (NMS).Network Troubleshooting using ACT Resolver, ACT Pinging Access, CSR tool and CX Reboot tool.

Network Configurations Support for Router via Team Viewer, Net meeting etc.

Successfully managing the team and providing support for top technical related issues like Fiber Splicing, Crimping, Router Related and Copper related issues.

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Maintaining NE's Performance databases and MIS trackers, flashing the TT'S Open & Closed GART FTD, MTD including aging summary wise reports flashing to higher authorities.

Jan 2011 -

Jan 2013

Senior Engineer - Customer Support Group

Vayam Info Solutions Private Limited, Bangalore, Karnataka

Worked as a Senior CSG Engineer -Technical in the Project – Huawei Telecommunications India Pvt Ltd.

Level II support for Bharti Airtel Ltd – Southern Central Region (CHN, TN&Karnataka).

Communication bridge between WIPRO, HUAWEI & BHARTI –AIRTEL

Handling the customers Speed and Network problems in 3G, Network fluctuations in between 2G&3G (Data Speed &Indoor/Outdoor Coverage Issues) analyzed via HLR, ADMS CC, UD & PCRF Server and troubleshooting the exact problems then verify fixes.

Supporting Mailing Issues regarding customer not Attach, INROAMER, OUTROAMER Issues, VPN Issues, PDP Issues, Unable to Connect internet, Unable to Open Websites, No Speed & BB Issues.

Looking ICR-3G Complaints, Handset Issues.

Preparing the reports on time and the same has been reverted to higher authorities.

Handling the setting issues related to Mobile as well as Dongle (Data card).

Keenly analyse the problems for roaming customers and have a traces from Huawei end from that trace it will show the problem clearly in which SGSN/GGSN Server and then escalate the same to that particular server team.

Communicating with other states TSG team, GNOC, NOC, ENOCVAS, SGSN and GGSN Server teams for issue clarifications and resolved the same. Dec 2010 -

Dec 2011

Technical Support Executive

Primaccess Technologies Private Limited, Chennai, Tamilnadu

Worked as an Executive -Technical in the Project – Ericsson India.

Problem isolation and requirement analysis during the execution.

Perform initial analysis of problems and providing solutions using representive tools such as HLR Clear Quest then investigate bugs with developers and verify fixes.

Escalating and Inter – Working with the design team for product specific issues. Coordination with IN, VAS & N/W teams for problem resolution.

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Active participation in Problem resolving/Product testing on various issues like MSC/VLR/HLR/SDP/SCP/STP Problems, Call Processing, Roaming/Handover Problems, SMSC/MMSC/VAS/IN inter-operability issues.

Raising Trouble Tickets & follow up within SLA.

Point of contact for 2nd level technical escalations for Southern Region

(CHN&TN).

Preparing the reports on time and handling the complaints by doing the basic check ups

Communication bridge between WIPRO, ERICSSON & BHARTI –AIRTEL

Knowledge of basic Configuration in MSC & SMSC.

Interacting with International carrier BTSOL for Configuring of call routing of STD #s routed through BTSOL.

Interacting with TAC & BTSOL.

Interacting with other operator's Level Opening team for new series.

Interacting with FM Team for the better network availability for the Customers

Responsible for call problem to ISD #s & solving the same by using IR 21 & International Numbering plan with the roaming partners identified by the Bharti Airtel (Mobility).

Communicating with provisioning team regarding VAS queries and HLR parameters.

Communicating with other states TSG, regarding VAS issues, Roaming, O.G

& I.C call and SMS problem.

Good Knowledge about Bharti's Network.

Quick and accurate trouble-shooting of network fault, along with operations section, maintaining the authenticity of the subscriber data in HLR and trouble-shooting subscriber profile mismatch and complaints such as Calls, SMS network and VAS related concerns.

Communicating with SRT regarding Post-Paid call flow.

Communicating with IN department regarding Pre-Paid call flow. Education

Jan 2014 -

Dec 2015

MBA: Technology Management

Alagappa University – Karaikudi, Tamilnadu

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Exposure on the Software Modules

ERP MODULES

Workflow Management

Project & Contractual Management

Asset Management

Vendor & Material Management

Work Progress Management

Financial Accounting, Client Billing / RA Bills

Human Resource Management

Plant & Machinery Management

Trading Management System( Any Verticals )

Retail Sales Management (POS Software)

Engineering Equipment Maintenance Management (E2M2)

Equipment Inspection & Service Management (EIM)

YARD Operations Management (YARD MAPS)

Contractor Safety Model Management (CSM)

Micro Finance Management System

Documentation & Training Management

Legal & Liaison Management

Field Force Evaluation System (FFES)

CIMS ERP - Construction Information Management System (ERP for Construction Industry)

Print ERP (ERP for Printing Industry).

Freight Forwarding ERP System

Third Party Software / Customer Portal Integrations

Customer Relationship Management / Customer Finance Management / Legal Management System for Construction

Exposure on School ERP/ Restaurant ERP/ Retail & Supermarket ERP/ Appointment Management System / Apartment Management System

Languages

English

Superior

Tamil

Native

Kannada

Advanced

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Certifications

Apr 2020 Email Marketing Certified

Apr 2020 Sales Enablement Certified

Apr 2020 Inbound Marketing Certified

Apr 2020 Social Media Certified

Skype ID:

rajalakshmanan.narayanan

Personal Vitae

Date of Birth : 15th October 1987

Nationality : Indian Passport : YES (H4818684)

Address: S/o. Mr. AR. Narayanan,

No.2/173, Murugan Illam, Solasiramani Post, Namakkal Dist, Tamilnadu – 637 210

Highlights & Area of Exposure

Resource Management

Solution Designs

Project Implementation

Problem Resolution

Training & Mentoring

Service / Risk Management

Quality Audits

Business Process Improvement

Project Management & Control Measures

Business Continuity

Motivations for Sales

Sales Planning / Focused Approach

Prospecting Skills

Meeting Sales Goals

Customer Service Mindset

Strong follow – up skills

Excellent negotiating tactics / Persuasive communicator

Proficient in email etiquette

Dated: Rajalakshmanan N

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