Service Customer

Objectives

Proactive, self-motivated and dynamic individual seeking a challenging position in an organization where

excellent skill will be fully utilized to improve the organization’s efficiency.

Skills Acquired

Order Management Logistics Warehouse Coordination Transportation Master Data

Management Time Management Supplier Coordination Contract Creation Contract Management Shopping Cart Forward and Reverse Logistics Consignment Orders

Experience

Rockwell Automation Pvt. Ltd, Noida

Dates: Nov 2019- Present

Duties:

Working on contract creation for different types of contract in SAP and taking necessary action to deliver the part handling as per customer requirement by using necessary shipping priority and providing tracking information for each part.

PR to PO along with order expedite and taking follow up on with particular till the parts get delivered.

Verify purchase requisitions before processing purchase order in terms of parts, part description, prices, payment terms, INCO terms etc.

Material return (RMA), changes orders, cancellation and secondary responsibilities.

Liaise with supplier to expedite order on the daily basis and ensure material planners/requisitions are aware of any problem with supply of the goods and services.

Prepare the team for internal audits ensuring the completeness of SOP, awareness of quality matrix and standards.

Maintain the SLA and deliveries of projects.

Creating Consignment Orders (Fill up, Pick up, Issue)

Connecting with carriers to get the shipment status.

Working on Replenishment & Buyout Orders.

Handling queries received from Internal & External stakeholders.

Raising Service tickets to upgrade the shipment as per the customer.

Tracking Shipments and providing updated to Customer

Creating Shopping carts

Working on SAP ECC, CRM

Creating invoice in SAP & sending to external stakeholders

Modify the billing of Contracts

Working with Auditors to avoid discrepancy

Creating reports for analysis

Accenture Solutions Pvt. Ltd, Noida

Dates: Feb 2016 – Nov 2019

Duties:

Creating orders in SAP

Working closely with warehouse/Freight Forwarders so that the shipment delivers on time.

Ensuring the personal safety and safe working environment.

Providing accurate routing information to ensure that delivery times and locations are coordinated.

Initiate new things for smooth flow of work.

Create Work Instruction as per the new scenario, if required.

To Arrange stock for key markets/field service engineers as per the requirements across globe following up on back orders and ensuring the stocks gets delivered as per the requester delivery date.

Following up with Planners and Buyers on overdue orders for expediting stock

Handling Blocked parts due to System configuration requirement for the whole North America/ Europe/ Asia Pacific Region.

Tracking Shipments and allocating stocks in warehouses using SAP

All the dealing includes working with Key Markets/FSE's/Tier3 across the world to ensure timely service/delivery of their required product

Working on TMS (Transport management System) to create Shipment and assign the dedicated Forwarder to make the shipment labelled.

Working with carriers to upgrade the shipment as per the customer.

Interacting with Clients over Email, Skype and IM

Creating reports for analysis

Creating Entitlement study and time study for process efficiency.

Creating return shipments back to Shipper

Providing resolution to Customer queries related to Transportation issues.

Working on SAP R/3 module

Creating OPEX documents like Time study, Entitlement study, Parento Analysis etc.

Providing RCA to customer whenever required.

Creating or updating Work Instructions whenever required

Working on some aspects of Master Data Management as well like extending the material to Plant or Sales organizations, removing block from the part.

Working on Service Now to raise tickets related to the technical issues

Working on TIBCO Spotfire to look over the CTL (Central task List) requests

Working on CTL (Central task List) to resolve the queries of customer related to their Shipping requests

PROFESSIONAL EXPERIENCE

Supply chain

●Knowledge of coordinating all the entities involved in a supply chain.

●Knowledge of managing returns with Warehouse/distributor

●Experience of liaising with forwarders/Warehouses/distributors/stakeholders.

Management

●Proven ability to ensure that products are delivered in a good state and on time.

●Willingness to work unusual hours.

●Highly effective motivator with strong written and spoken communication skills.

●An ability to handle the pressures arising from having to meet deadlines and targets.

●Able to evaluate complex situations and find solutions for them.

●Having a passion for delivering excellent customer service in an effective way.

●Managing team in absence of Superiors

●Always cross train the person

●Sending emails to team for timey updates

Passing year

Name of Institute /

University

Average

MBA(Finance)

2017

Jaipur National University

65%

Graduation (Bachelor of Business

Administration) (B.B.A)

2014

Deenbandhu Chhotu Ram University of

Science and Technology Murthal (Sonipat)

65%

INTERMEDIATE

2011

Little Angels (CBSE Board)

56.8%

HIGH SCHOOL

2009

Little Angels (CBSE Board)

56%

Technical Skills

●Microsoft Outlook

●Microsoft Excel, Word, PowerPoint

●SAP MM, R/3 PRD

●Transport Management System

●Service Now

●Quick Base

●SAP Portal, ECC, CRM

EXTRA CIRCULAR ACTIVITIES

●Active Participant in College Cricket Team.

●Active Blood Donor.

●Secured 1st position in “Corporate walk” in the Inter college fest 2013.

●Organized events like “Best out of Waste” in the Inter college fest 2012.

Declaration:

I am confident on my ability to work in a team and I hereby, declare that the information above is true to the best of my knowledge.

GAURAV MALHOTRA

3

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