Manager Service

Name: JAWED IQBAL JABIR ANSARI

Location: PUNE

Tel/Mobile: +91-999*******

email: *****.***********@*****.***

PROFILE

To take up challenges, to learn from and to add value to the organization, I am working with.

Currently working with HSBC Technology, Pune as Senior Manager (Data center and service management Department).

Earlier worked with HCL as Enterprise Monitoring Tools Platform with over 12+ years’ experience across a broad range of technologies, builds and migrations, installs and upgrades, site refurbishments and relocations within the global Financial, Telecom, energy and Pharmaceutical industries. Effective utilization of tools to support performance monitoring trend, exception analysis to ensure seamless availability, forecasting and implementing changes to meet future capacity requirements. Adept at leading teams within IT Support, Availability & Capacity Planning and in the implementation of monitoring solutions within multiple US Fortune 500 companies and their clients.

Completed Senior management Program from IIM Calcutta (one year course) to sharpen skills on various management areas.

Core Skills

Enterprise Monitoring Tools

Coaching, Mentoring and Training

BMC – Service Assurance Expert

Splunk

Team management, People management, Leadership

Research & Analysis

Transition and Transformation

KEY ACHIEVEMENTS

Designed the Enterprise Monitoring Tool architecture of US based customer in Energy sector~05K servers, multiple restricted jurisdictions, Application monitoring with low latency events, Self Service Model (Monitoring as a Service) with no downtime for Event Management

Expert in Enterprise Monitoring tools, including performance and availability monitoring, automation and Help Desk tools

Designed and implemented Enterprise Monitoring tools for UK Based Legal Firm for complete environment using BMC monitoring Tools.

Redesign and implemented Enterprise Monitoring tools solution for Music industry client and energy sector client of USA with auto assignation of Incidents to resolver groups in ITSM tool.

Design and implementation of tools for customers globally for end to end delivery.

Successful design and implementation of Alert Optimization & Auto assignation of Incidents to resolver groups

Successful design and implementation of a new Event Model for HCL’s clients to accommodate non-standard requirements including Business Hour, Time Zone and Location-based priorities

Build a team of people and enabled shared service framework for Enterprise Service Monitoring in HCL using BMC – Service Assurance Tools.

Worked as Lead role for all Tools related (including network monitoring tools, Automation, Mycloud, Server monitoring, Event management, deployment and patching, Workload automation tools) transition and transformation projects for new platinum customer.

PROFESSIONAL EXPERIENCE

HSBC GLOBAL TECHNOLOGY, PUNE, OCT 2016 - present

Working as Project Manager in Data center and service management Department which includes complete stack of monitoring of tools globally deployed like (BMC Patrol, BEM, BSM, Control-M, Appdynamics, BES Interlink, GSD, Asset management and config tools). Some tools are deployed in house and some are SaaS based as well. Also working towards aligning the department towards DevOps and Agile ways of workings.

HCL Technologies Ltd, noida February 2008 – Sep 2016

As a $6 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients

Solution Architect, BMC Service Assurance & Automation Tools

Designed the Enterprise Monitoring Tool architecture of USA Based customer in Energy sector ~05K servers, multiple restricted jurisdictions, Application monitoring with low latency events, Self Service Model (Monitoring as a Service) with no downtime for Event Management

Design solution for incident handling and monitoring commissioning including the implementation of BMC ProactiveNet Performance Management monitoring suite.

Design and implemented Enterprise Monitoring tools for CMCK environment of BMC

Design and implemented (Gold blue print) GBP is basically an initiative wherein we are focusing on implementation of all new projects using pre-build setups and configuration settings keeping in mind about different infrastructure scenarios for quick and easy deployment.

Architected Service Assurance (monitoring, event management, automation) solutions for multiple clients

Senior Consultant – Enterprise Monitoring Tools

Currently handling a team which is responsible for implementation of different project in HCL. After successful implementation handing over to support team and in parallel preparing team for steady state.

Also a part of interview panel for taking interviews in BMC track

Design, Implement, Installation and configuration of BEM, BPPM and portal.

Integration of BEM with several third party tools like NNM, Solarwind, ECC VMAX, Cascade riverbed, Dell open manager, Epicenter, Foglight etc.

Integration with Remedy as a call logging & tracking tool.\

Involvement in multiple projects like executing Service improvement plan and continuous improvement plan for platinum customers.

Involved in showcasing demonstration jointly by working with pre-sales team for new clients.

As part of TEG (Technical excellence group) responsible for all major escalations coming to TEG for operation related issues/Resolution in different projects.

Working with tools partners (vendors) to ensure that we can deliver whatever is committed and visibility to tools.

Design and implementation of a Patrol Console 7.x for monitoring of multiple clients for monitoring AIX / Linux, Windows servers, Oracle & SQL databases, WebSphere MQ integration and Virtual server environments.

Upgraded BMC Performance Manager (Portal) from existing 2.6 version to 2.8 version

Responsible for overseeing the overall planning, implementation and management of BMC Service Assurance environment

Evolve strategies for improved management of monitoring solutions (both agent based and agent less) for client's servers hosting critical databases and applications to support 24/7 business requirements

Prepare the change implementation plan in conjunction with the Application Support and Database teams and from guidelines received from the Monitoring Development and Engineering team; obtaining CAB approvals and oversee its implementation

Participate in the weekly meetings to discuss and provide operational insight, requirements and readiness for the future monitoring model that envisions migration to a more robust monitoring architecture comprising of BMC Atrium CMDB, BMC Discovery Suite (Topology and Foundation), BMC Performance Manager (BPM), BMC Event Manager (BEM), Service Impact Manager (SIM), AlarmPoint, and Run Book Automation (RBA) tools

Conduct class room based training sessions for Oracle, Sybase, UNIX SA teams on the use of the BMC Patrol console for configuring database instances, viewing alerts, performing various queries and obtaining reports on performance metrics

HSBC Global Technology, Pune, India May 2006 – February 2008

BMC Tools (latest versions) including Installation & configuration BMC Patrol, BPPM, BEIM monitoring the systems for defined applications, working on the faults for any alerts generated by Patrol on Windows and UNIX servers, or Virtual machines.

Installation, configuration and monitoring of BMC Patrol on all the servers, integrating Patrol with various notification interfaces like GSD, e-mails, etc. setting up the alerting mechanism to take care of critical, high, medium and low priority incidents.

Deployment and support of Interlinks Business Enterprise Server (BES), Integration of all system monitoring and alerting into BES.

Monitoring activities includes Installation & configuration BMC Patrol, monitoring the systems for defined applications, raising the faults for any alerts generated by Patrol & Tivoli.

System Performance monitoring & System Administration Tasks like installation of patches, User administration, Storage space administration, & backup administration.

Working on tools like BMC Patrol & Portal, Tivoli Workload Scheduler, Web Servers.

Working as a part of team looking after the ESM infrastructure domain.

GE Capital IT Services, India December 2004 – April 2006

Worked with GE Capital IT Services as Server Support Engineer in UNIX Server Admin in Hyderabad (worked on Solaris, AIX, HP-UX and Linux).

Managing, maintenance and configuration of current Patrol architecture of Enterprise System Management tools and BMC Impact Solutions, Patrol agent, RSM and Patrol Console

Troubleshoot the environment for problems, develop strategies for managing the system and make all services available to users

Develop and document operations and training manuals.

PROFESSIONAL QUALIFICATIONS, SKILLS & EDUCATION

Senior Management Program from IIM Calcutta.

MCA with first division from Jamia hamdard, New Delhi.

B.Sc. from lucknow university in Physics, Statistics, Math’s.

Workshop attended

BMC Cloud Life Cycle Management, BMC ProactiveNet Performance Manager, BMC Event Manager, BMC Performance Manager, BMC Control-M, NimSoft, IBM Tivoli Manager, ADDM, BPA, CA SOI.

Technical Expertise

BMC Patrol, BPM, BEM, SIM, BPPM, SPLUNK, Control-M, TMART, BCO, CA SOI, SNMP/TCP-IP/LOG/Script integrations, MS-Office, Transition and Transformation.

PERSONAL DETAILS:

Date of Birth: 12 August 1977

Marital Status: Married

Nationality: Indian

References available upon request

Contact this candidate