Project Manager

NEHA MEHTA

PROJECT MANAGER

***********@*****.*** Contact +91-783******* Delhi NCR / Chandigarh / Pune / Bangalore

Highly motivated Project Manager with 7+ years of experience in managing, planning, executing and evaluating projects according to predetermined timelines and budgets.

CAREER SUMMARY

Complete Understanding of Project Management Life Cycle

Experience in managing High-end Enterprise level project and leading Product development from conception till Pilot

Experience in creating the Requirement document for the projects

Experience in creating the Blueprinting and Metadata for the projects

Experience in Creating and Managing the Project plans (MPP, Excel)

Single point of contact for Vendors and internal stakeholders through the complete Life Cycle of a Project

Timely interaction with stakeholders to provide the Project Health status (Verbally, Emails)

100% Success rate in end-to-end delivery of project within time and budget

Reduced the cost of the project by 25% by implementing best practices of PM; results - increase in profitability of the project.

Appreciations and awards from internal and external stakeholders for managing End-to-End project and customer delight

Managed team size of as large as 15+ people. Excellent team management skills

Complete Budget tracking of the Projects

Experience in creating the User Guides and FAQs for the Projects

PMP Trained from PMI

Ability to get along with all levels of people and possess strong relationship building skills, superb communication skills and able to articulate internal and external Stakeholder Management

CORE COMPETENCIES

Agile / Waterfall methodology

JIRA, Confluence, MPP

Product Development & Documentation

Skilled Negotiator

Data driven decisions

Cross functional team & (Multi-Vendor Environment)

Release / Delivery Management

Communication (Intrapersonal / Interpersonal)

Requirements Gathering

Mentoring Young Talent

Process Improvements

Client Management

WORK EXPERIENCE

Project Manager Compass India Support Services Pvt. Ltd, Gurugram Jun 2019 – Aug 2020

With Compass Group India

A.Implementation of Project Customer Experience (CX) -

Objective:

Continuous improvement journey for Compass Global through detailing CX program implementation

Roadmap through M.A.I (Measure, Act, Improve) to achieve deliverable outcomes

•Measure – Conversation templates, Channel, Scheduling

•Act – Business workflow for issue resolution. Objective is not only to capture the systemic issues but also to close loop with the users hence providing resolution.

•Improve – Reporting requirements, Program Governance

Interacting with Procurement team for Agreement closure and onboarding of the Vendor

Defining Scope and ensuring the Scope and Approach is understood and aligned by all stakeholders

Coordinating with Business team to gather Project Requirements

Creating the Requirement Document

Creating and Managing Project Schedule to ensure timely execution and revising as appropriate to meet changing needs and requirements

Creating the User Journeys, Process flows and Mock-ups

Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs with technical and financial constraints

Single Point of Contact for Development team and all stakeholders

Written and verbal communication with business and technical audiences for communicating the Project Health

Timely Follow-ups and Escalation on the issues to ensure no impact on the Project timelines

Working in Agile Methodologies and Ability to drive the sprint cycles smoothly

Negotiating and influencing cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the project life cycle

Creating the FAQs and incorporating it in the application to be viewed by the Users

Coordinating with Marketing team to send Communication plan for the Rollouts

Ensuring of sending Project Closure mail to all stakeholders once project is completed

Ensuring complete Project Governance

Budget tracking as per each defined milestone

Ensuring timely processing of PO and Invoices

B.Project SHIELD -

Objective:

To build Health and Safety Tool for Logging the Defects and ensuring proper RCA process is followed

Minimizing the Defects to zero (0)

Interacting with Procurement team for Agreement closure and onboarding of the Vendor

Brainstorming sessions in understanding the Business requirements

Defining Scope and ensuring the Scope and Approach is understood and aligned by all stakeholders

Blueprinting exercise along with Business and Development team

Creating and Managing Project Schedule to ensure timely execution and revising as appropriate to meet changing needs and requirements

Defining the User Journeys and creating the Metadata (Use cases, Action Management, RBA, Severity matrix, WhatsApp Notifications)

Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs with technical and financial constraints

Single Point of Contact for Development team and all stakeholders

Written and verbal communication with business and technical audiences for communicating the Project Health

Timely Follow-ups and Escalation on the issues to ensure no impact on the Project timelines

Working in Agile Methodologies and Ability to drive the sprint cycles smoothly

Ensuring complete Project Governance

Budget tracking as per each defined milestone

Ensuring timely processing of PO and Invoices

WORK EXPERIENCE

Project Manager Diksha Technologies Pvt Ltd, Gurugram May 2016 – May 2019

With Bharti Airtel Client

Managed Project Aadhaar for Airtel where in Government passed a regulation to make Aadhar as a mandate for Acquisition, MNP

Managing the program comprising of Tracks of Post-paid, Prepaid, DTH, Payment Bank, CRM migration and B2B applications

Interact with Product owners, stakeholders to understand the business expectations and implement, maintain, monitor and report

Driving this with functional teams to improve the customers experience on how they interact on Airtel Applications (App, Backend systems, Web)

Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs with technical and financial constraints

Maintaining RACI

Work in a multi project environment and solely responsible for end-to-end delivery

Written and verbal communication with business and technical audiences with good understanding of OSS/BSS telco System

Working in Agile Methodologies and Ability to drive the sprint cycles smoothly

Negotiating and influencing cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the project life cycle

Developing and managing detailed project plans and ensure the scope and approach is understood and aligned by all stakeholders

Project Manager WorkOpt Pvt. Ltd (Based out of Jakarta) Sep 2014 – Jun 2015

With XL (Jakarta’s biggest telecom)

Creating and Managing Project plans to ensure timely execution of projects and revising as appropriate to meet changing needs and requirements

Prioritize the tasks to ensure timely delivery of project from start to finish

Resource Management

Routing work between all responsible people in all stages of Project

Time to Time scheduling of meetings with technical team/Management and other stakeholders

Preparing Presentation on Project Health and distributing internally and externally

Holding regular status meeting with project team

Reviewing deliverables prepared by team before presenting to client

Managing both internal and external approvals

Assuring project legal documents are completed and signed

Understanding client contracts and billing procedures

Initiating pricing/estimating process with the help of Sales team

Track and report costs and expenses

Ensuring timely and accurate invoicing and monitoring receivables for project

Service Delivery Services TechMahindra Pvt. Ltd Jul 2009 – Aug 2014

With Axis (Jakarta telecom) & YTL (Malaysia telecom)

Single point of contact to engage with Finance to generate invoices for regular & additional business as per SOW/work packages

Working with Sr. Management and cross functions in restructuring the account by right size, right resourcing, reorganizing the projects and ensuring the financial impact to individual projects P&L and to increase EBITDA with Cost & resource optimization plan

Head Count and Cost Optimization

Dealing in E2E Invoices & Auditing Vendor Payments

Resolving Discrepancies in Invoices & engaging till AR’s

Attending Daily stand-up call and monthly operation meetings with Client and identifying the actions, tracking, documenting the minutes and discussing the daily incident’s focusing on P1, P2 incidents and CR’s

Preparing daily, Weekly & ad-hoc reports /presentations for senior Management, Program Reporting & Dash boarding

Driving Management Initiatives

Chasing with Client to get Purchase Orders (PO), Generating the Quotes & Ensure complete PO to be utilized in specific timeline

Ensuring the Invoices to be generate as per Milestone setup

Following up with respective Client Partner to Receipt the Invoice

Following up with Governance Owners to complete their action points & representing in Governance meeting with Client

Monitoring & Tracking the Inventory

Raising the Service Orders & allocating the resource

Creating and presenting C2 reviews with senior management to give insight of the project’s current status, Risks/Issues, and highlighting in case of senior level intervention is required

Maintaining the RAID register of every stream (Components) involved in project and bringing each of them to closure

Sr. Tech Associate TechMahindra Pvt. Ltd May-2008 - Jun-2009

A role of VAS Engineer Level 2

Handling the team for SMSC application

Network Server monitoring & support

Support for VAS Applications like SMSC, PSA, and CDMS

Analysis & Problem solving for these applications

Change & Configuration Management

To manage expectations of the client/customer and able to sense and fulfil their needs pro-actively

Problem Solving, Research & Analysis

Maintain Quality as per SLA, Provide Training to new Recruits

To handle & achieve the process requirements

Monitoring Owned & other queues

Key accountabilities include quality in Service Delivery

Audit of performance of the teams

Work queue management and support to process Leaders and Team Leaders

Sr. Tech Associate Wipro Pvt.Ltd May 2006 – Apr 2008

Troubleshooting of VPN, Blackberry, Printers

Handling all the process application and troubleshooting of the same

Installation of VPN and wireless software

Resetting of the passwords for the customer’s application

Role of a mentor by training the new employees and maintaining data for the same

PROJECTS HANDLED

Decision Tree – Airtel in-house developed Automated system used at Call Centers and Airtel Stores to empower the Call Centre advisor with effective decision making and call closures, in turn reducing AHT

ECAF – ECAF app is used for Postpaid and prepaid acquisition and is used in Airtel stores

Mitra – Mitra app is extensively used by Airtel Retailers for all prepaid related activities which includes new acquisition, recharge MNP and retailer performance. Requirements for these apps are related to customer experience, marketing and retailer management

DTH & DSL– Digital journey for DTH & DSL order acquisition. New Mobile app was launched to assist Airtel FSEs in DSL/DTH order acquisition and processing, leading to reduced turnaround time for installation at site

EDUCATIONAL QUALIFICATION

Course name

Specialization

Year of Passing

Board/University

P.G.D.C. A

CS

2005-2006

Punjab University

B.Sc Computer Science

CS

2003-2005

Delhi University

12th

Science with Math

2002-2003

HP Board

10th

Science with Math

2000

CBSE Board

(Neha Mehta)

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