Shivam Sharma

** ***** ******, ******, **, K*G*L*

Phone- (343-****-***

Email: - adkm9m@r.postjobfree.com

SUMMARY

Experienced Sales & Customer Service Representative excellent in presenting respect and knowledge in every customer interaction, looking to apply my math and finance skills and precision in a professional and challenging environment.

ACCOMPLISHMENTS

FIELD SERVICE TECHNICIAN ROGERS 2019 MAY – PRESENT

● Embedded client loyalty and satisfaction by listening to their concerns and complaints; provided solutions for same in a professional and effective manner

● Solved Technical and maintenance issue and performed residential sales, service and installs RETAIL SALES SUPERVISOR PETRO-CANADA 2018 February– Present

● Trained and Supervised new staff on POS system, store’s policies and procedure

● Placed weekly orders with vendors and resolved issues regarding exchange and returns

● Created engaging point of purchase display; increased sales of slow-moving small items by 35% GUEST SERVICE ATTENDANT PETRO-CANADA SEPTEMBER 2016- NOVEMBER 2018 Achieved 100 percent of all performance goals for accuracy, speed, volume, resolution of issues and customer satisfaction and won mystery shop several times SALES ASSOCIATE Winners TJX May 2018- July 2018 Responsible for customer satisfaction and floor management, stocked up inventory and operated cash register

VOLUNTEER EXPERIENCE

● Guest Experience Host at The Great Indian Festival, July 2018

● Organized summer camp several time for the orphanage EDUCATION

Business Administration (Major in Finance) 2016-2019 Algonquin College,Ottawa,ON

● Retirement and Investment Planning

● Risk and Estate Planning

● Canadian Securities Part 1 & 2

● Corporate Finance

● Marketing Financial Products and Services

High School Diploma (Commerce) 2016 B.C.M. Arya Model Senior Secondary School

● Accounting Concepts

● Business Management

● Entrepreneurship

● Economics

Investment Fund Canada(IFC) Mutual Fund Course (Currently Enrolled)

● Evaluating and selecting the mutual funds

● Analysis of mutual fund

● Understanding Investment Products and Portfolios SKILLS & ABILITIES

Communication

● Excellent in presenting respect and knowledge in every customer interaction

● Identified Customers’ need and recognize opportunities to promote sales

● Learned teamwork skills such as cooperation and compromise in team projects

● Strong PC and Word, Outlook, Excel, PowerPoint skills Management

● Projected professionalism by maintaining and organizing work area

● Organized courses, extracurricular activities and part time employment

● Trained and Supervised Co-workers

Sales

● Persuasiveness – Know-how to demonstrate, promote and sell

● Ability to cross sell and upsell products/services Leadership

● Ability to initiate/manage cross-functional teams and multi-disciplinary projects

● Adaptability – Efficient under pressure, always meet deadlines 2

References

Available on request

3

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