Front Desk, Customer Service
Resume:
JazMin Cano
San Angelo, TX
************@*****.***
Thank you for taking the time to review my resume. Authorized to work in the US for any employer
Work Experience
Floor Technician
Crothall Healthcare - San Angelo, TX
October 2020 to February 2021
Floor tech..
1. Hospitals,
2. nursing homes,
3. offices, and other buildings
• cleaning,
• maintaining,
• repairing carpeted and hard flooring surfaces
Floor techs to scrub, polish, and wax flooring of all types. Front Desk Manager
Pearl on the Concho Historical Hotel - San Angelo, TX May 2020 to August 2020
• Work front desk
• Manage front desk team
• Manage reservation payments, arrivals, etc
• Schedule my teams working days.
• Hire and terminate members.
Front Desk Clerk/Night Auditor
Pearl On The Concho Historical Hotel - San Angelo, TX November 2018 to May 2020
• -Greets, registers, and assigns rooms to guests.
• -Handles confidential information, including guest records.
• -Promptly and effectively deals with guest requests and complaints.
• -Answers calls, takes guest messages with accuracy.
• -Responsible for cash drawer.
• -Maintains accurate records including cash flows, registration cards, etc.
• -Answers inquiries pertaining to hotel services, travel directions, and registration of guests.
• -Handles requests for wake up calls.
• -Records guest information in the pass on log.
• -Assist with keeping hotel clean.
• -Runs Night Audit function for daily paperwork and back up systems. Child Daycare Assistant
Mosaic - San Angelo, TX
August 2018 to December 2018
Age range 18months - 2yrs.
• Daily learning plan
• Feed,
• Nap time,
• Play,
• Diaper changing,
• give parents daily reports.
Cashier
Taco Bell - San Angelo, TX
June 2016 to October 2016
• -Manage cash and sales transactions in dining facilities.
• -Take and fill orders
• Manage large sums of money daily
• -Ensured proper food presentation and storage
• -Assisted with clean-up
• -Assuring the quality of food and arrangement of dishes are as per the standards marked by the higher authorities.
State Supportive Living Center
Direct Support Professional (DSP) - Carlsbad, TX
July 2014 to January 2015
Carlsbad, TX
• July 2014 to January 2015
• Responsible for providing compassionate care and assistance to persons with intellectual and developmental disabilities
• Activities, including preparing meals and assisting with personal hygiene
• Develop a rapport with residents and a safe and supportive relationship
• Update resident case notes on a daily basis
• Motor skills therapy, assistance with logical thinking, and helping to gain employable skills
• Ensure an appropriate staff-to-client ratio at all times Call Representative
SITEL - San Angelo, TX
February 2014 to July 2014
• Identifying customers' needs, clarify information, research every issue and providing solutions
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center "scripts" when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Customer Service
WALMART - San Angelo, TX
August 2013 to March 2014
• Cashier duties perform basic math functions to collect payments and make change.
• Operate registers, scanners,
scales and credit card/debit card terminals.
• Memorize product locations throughout the store and be able to direct customers or make suggestions.
• Handle exchanges and refunds in a quick, efficient manner.
• Collect payments and bag purchases for customers, and maintain accurate cash drawer.
• Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
• As well, keep the checkout area clean and orderly Education
Diploma
Lake View High School
2013
Skills
• Food Service (4 years)
• Customer Service (6 years)
• Front Office (1 year)
• Multi-line Phone Systems (3 years)
• Office Experience (3 years)
• Developmental Disabilities Experience
• Computer Skills
• Environmental Services
Awards
Employee of the month
February 2019
Assessments
Front Desk Agent (Hotel) — Highly Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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