Healthcare IT and Quality Management professional

Monika Mroczkowski

** *. ***** ******, *****, MA 01568

Cell: 774-***-****

*****************@*****.***

Professional Summary

Healthcare IT and Quality Management professional with 20 years of experience in formal software development methodologies, implementation, and support. Experience in the medical device industry, best practices, and regulatory compliance. Looking to work as a catalyst for the growth and betterment of your organization. Proven ability to effectively lead and mentor staff. Experience in reporting statistical and quality improvement data to executive management. Highly analytical, meticulous, and driven.

Core Qualifications

Electronic Health Record Systems ● Customer Service ● Agile Project Management ● Medical Device FDA Regulations ● Corrective/Preventive Action ● Root Cause Analysis ● Clinical Experience

(Nuclear Medicine) ● Internal and External Audit ● Business Process Mapping ● Key Performance Indicators ● Document Control ● Leadership ● ISO 9001 Quality Practices ● Experience

Steward Healthcare, Dedham, MA, March 2018 - June 2020 Manager, Development Applications

Managed software development initiatives in an Agile environment focused on improving the quality of healthcare across the Steward Health Care enterprise. Led a team of Development Analysts to develop advanced, web-based, predictive data analytics applications to assist hospitals across the enterprise improve overall operational performance and reduce costs. MEDITECH, Foxborough, MA, April 2012 - March 2018

Quality Management & EHR Safety Supervisor

Led the implementation, maintenance, and continual improvement of the Quality Management System

(QMS) and EHR Safety program to ensure compliance with the International Organization of Standardization (ISO) requirements and Quality Systems FDA regulations. Performed root cause analyses of events that impact patient safety, product and service quality, and company operations to identify potential trends needing improvement.

● Designated by the Quality Management Steering Board Chair to lead monthly meetings.

● Oversaw the creation of QMS Executive Reports, and corporate scorecard to report to CEO and executive VPs on QMS effectiveness and needed improvements.

● Enhanced the CAPA system to provide a user-friendly and intuitive documentation tool.

● Implemented a company-wide document control procedure increasing compliance to 95%.

● Led a root cause analysis of a critical software problem related to a highly integrated and complex medication ordering functionality resulting in creation of a software blueprint.

● Member of the EHR Patient Safety Review Board to review concerns and needed improvements by facilitating refinement to the established safety procedures.

● Led a strategic project to transition and certify MEDITECH’s QMS to the new ISO 9001:2015 standard.

Monika Mroczkowski

93 W. River Street, Upton, MA 01568

Cell: 774-***-****

*****************@*****.***

MEDITECH, Framingham, MA, October 2007 - April 2012 Data Repository Supervisor

Led a team of 10 Implementation and Client Services Data Repository Specialists whose responsibility was to implement and provide customer support for the SQL based Data Repository application - reporting and decision support tool.

● Collaborated with sales, account managers and technical staff to meet a challenging demand to deliver the Data Repository application to 144 customers (double the capacity) to address ARRA Meaningful Use (MU) requirements.

● Increased revenue by 106% in 2011 by defining a means to increase the implementation capacity (75% more sites) due to the ARRA MU requirements. Designed a phased implementation approach to install the software in an accelerated manner.

● Implemented a vision leading to a streamlined software update approach during a time when updates increased exponentially due to ARRA MU.

MEDITECH, Framingham, MA, February 1997 - October 2007 Laboratory Information Systems (LIS) Supervisor

Consultant promoted to Supervisor responsible for leading a team of Implementation and Client Services Specialists whose responsibility was to support LIS customers. Consistently received high scores in a yearly anonymous leadership evaluation as an approachable, fair, honest, strong leader.

● Implemented a complex suite of LIS applications (Laboratory, Microbiology, Blood Bank, Pathology) at healthcare organizations by providing on-site and remote customer support.

● Completed the medical device compliance training for the Blood Bank application (Class II) and Laboratory, Microbiology and Pathology applications (Class I).

● Provided superior service to customers going through a MEDITECH software update.

● Designed a Fast Track support model to maximize the response of customer complaints.

● Worked across all divisions of MEDITECH such as Development, Implementation, and Client Services to coordinate consistent delivery of high quality software and service.

● Collaborated with all divisions at MEDITECH to determine the severity and resolution of software issues reported by customers, which special emphasis on patient safety. Education

Bachelor's Degree - Biology w/concentration in Nuclear Medicine (1996) Salem State University (Magna Cum Laude)- Salem, MA Clinical Experience (1995 - 1996)

North Shore Medical Center, Salem, MA - Nuclear Medicine Department Anna Jaques Hospital, Newburyport, MA - Nuclear Medicine Department

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