Customer Service Technician

BRIAN MORGENROTH

908-***-**** ***************@*****.***

www.linkedin.com/in/brian-morgenroth

SUMMARY

Knowledgeable and detailed information technology professional. Love learning new skills and information every day. Driven and self-motivated, and effective at completing tasks with minimal supervision. Not afraid to do research to improve my knowledge and abilities

EDUCATION

Brookdale Community College, Middletown, NJ September 2019 – Present

Associate Information Technology

The University of the Arts, Philadelphia, PA August 2009 - May 2013

Bachelor of Fine Arts, Major: Animation

EXPERIENCE:

The Arc, Ocean County Chapter, Lakewood, NJ December 2020 – February 2021

IT Technician

Provided professional, prompt, and courteous end-user assistance for all computing devices and applications

Resolved user questions and issues in a fast paced, high pressure environment

Handle IT onboarding process for new users

Installed and maintained company’s computer systems and network

The Gap, Freehold, NJ February 2019 – August 2020

Stock Associate

·Executed customers web orders and searched nearby partner stores for out of stock products

·Exemplified an optimistic and energetic presence through team collaboration

Aztec Graphics, Trenton, NJ January 2017 - February 2019

Screen Printer

·Self-motivated problem solver with strong organizational and interpersonal skills

·Managed and maintained a high-level of overall quality, including prepress files

Anemos, Manalapan, NJ August 2015 - February 2016

Waiter

·Guided guest with suggestions on food pairings, trying to upsell when appropriate

·Thrived within high volume environments

Candlewood Management, Monroe, NJ May 2006 – August 2015

Lifeguard

·Facilitated a uniformed professional appearance and attitude at all times, and maintained a high standard of customer service

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