Customer Service Representative

Shari Suchan

*** ****** *****, **********, ** ***46 815-***-**** adkm4q@r.postjobfree.com

Profile

Compassionate, personable individual with a strong desire to assist the elderly perform

activities of daily living in a dignified manner and achieve individual health targets. Calm, focused and attentive to specific needs of patients in a healthcare facility. Genuine desire to work towards achieving individual patient’s health targets. Friendly and proficient customer service associate with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.

Skills & Abilities

Completed a medical terminology course at Joliet Junior College

Completed 12 weeks of classroom time and 3 weeks of clinicals at the hospital in the Phlebotomy program at Joliet Junior College, and the EKG program

Completed a keyboarding and Microsoft Word course at Joliet Junior College

Well-rounded background in customer service, training and mentoring

Effective understanding of children, the elderly and people with chronic conditions

Excellent customer service, multi-tasking skills, data processing and call processing

Collaborates effectively with others, always willing to assist co-workers

Great team player, focused and maintains positive attitude in the work environment

Education

Joliet Junior College

Joliet, IL

CNA certified

CPR certified

Phlebotomy

EKG

AA degree

National Career Readiness Certificate (Gold)

Joliet Regional Office of Education

Joliet, IL

GED Certificate

Experience

Certified Nursing Assistant Lakewood Nursing and rehab center

Plainfield, IL June 2018 – December 2018

Helped assist the residents with daily activities

Feed residents in dining room or in their room

Transfer residents using mechanical lifts, which include sit to stand, and hoyer lift

I was a sitter for a resident that needed one on one care

Helped residents with oral care, bed baths, and showers

Made beds, changed sheets

Customer Service Representative Office Team Robert Half International Staffing Bolingbrook, IL January 2014 - October 2016

Ritchie Bros. Auctioneers-collected and entered data for live auctions

Foam Glow Run-collected payments, entered in participants’ information, distributed merchandise and managed an obstacle course

Bryles Research-called, screened, processed data and returned participants’ phone calls for market research surveys

RMG Exceptions Specialist LexisNexis, Bolingbrook, IL December 2007- May 2013

Called various collection sites and clients requesting legible copies of Chain of Custody forms

Processed Chain of Custody forms

Ran all daily required reports including Daily Call List and the Merge List

Recorded BAT (Breathe Alcohol Test) data entry and imaging

Entered drug test data and released drug test data to clients

Managed the release of 20 exception types, which included exception comments from the lab, donors’ names, contact information and updated drug testing panels

Audited and corrected errors and changes in Cpscreen system

Customer Service Representative Target, Bolingbrook, IL October 2001- February 2007

Provided exceptional customer service which included distributing information on company policies, benefits of company credit cards and educating customers about company website capabilities

Promoted new product services and upcoming sales events to increase profits

Assisted customers, answered phone calls, navigated computer programs and trained associates

Rewarded three times for best customer service representative

Created short and long-term department objectives in accordance with company goals

Medical Receptionist Downers Grove Pediatrics, Downers Grove, IL March 2001-October 2001

Multi-tasked on a daily basis, assisted staff and clients, scheduled appointments, contacted insurance companies, collected copayments, completed and faxed documents

Prepared letters to new and existing patients

Maintained and updated patient accounts and files

Insurance Claims Associate Unicare, Bolingbrook, IL October 1999-March 2001

Answered and directed calls to appropriate departments

Distributed all incoming and outgoing mail

Organized, prepared and filed insurance claims and documents

Informed potential new clients of benefits, rates and coverage for insurance

Debt Collector CBA, Glen Ellyn, IL August 1998-November 1999

Maintained and updated all delinquent accounts and files while handling high volume of calls

Completed data entry on a daily basis and handled new client accounts

Requested payment arrangements and answered billing questions

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