Training Office

Jill Hood 703-***-****

*******@*******.***

linkedin.com/in/jill-h-6409532

Alexandria, VA

Digitial Transformation & Delivery Change Management Dynamic Executive with extensive experience managing technology and infrastructure projects, designing business-focused IT solutions, and helping organizations through their digital transformations. Strengths in re-engineering business processes, defining continuous improvement, presiding over lively brainstorming sessions, delegating the “right task” to the “right person,” and building powerful teams that can conquer any obstacles. A business and technology pacesetter successful at strategizing and leading organizations at the brink of change and growth. History of leveraging existing and emerging technologies, uncovering opportunities, and directing trailblazing strategies to improve operations, and increase marketability for forward-moving companies. SUMMARY

PROFESSIONAL HISTORY

DEPARTMENT OF NAVY, PROGRAM EXECUTIVE OFFICE (Arlington, VA) 2019 – Present PMW 250 Program Task Lead

Led strategy and digital business transformation focused on consumer facing segments. Gathered system and interface design feedback, developed mockups based on requirements using animated demos and presentation slides. Developed and maintained strong customer relationships leaving Stakeholder communications to plan to anticipate tickets, issues, and other frequently asked questions proactively. Served as Scrum Master and managed product back log for next release

• Collaborated with the executive team in identifying both opportunities and risks for delivering the company’s existing services using an application and web-based solutions, including discovering competitive services and opportunities for innovation.

• Delivered effective change leadership, driving business changes while minimizing people impact.

• Identified opportunities to maximize program performance and grew cross-functional program support by 40% in one quarter.

• Executed Program office vision start to finish, managing complex milestones while adapting changes, reducing product implementation from 24 to 8 months

• Championed effort in planning, execution and reporting of testing, resulting in 80% user acceptance.

DEPARTMENT OF NAVY, PROGRAM EXECUTIVE OFFICE (Arlington, VA) 2019 – 2019 MPT Analyst and Training Team Lead

Provided trainings to unit leaders to ensure alignment and sharing of best practices. Reviewed vendor, developed training, and provided guidance and feedback on Program Management Warfare 250. Produced high-quality demos for customers demonstrating potential features of COTS cloud-based product. Developed Navy Training System Plans (NTSPs) and served on Integrated Project Teams (IPT). AREA OF EXPERTISE

• Digital Transformation & Delivery

• Software Development Lifecycle

• Scrum/Agile Methodologies

• Project Management

• Business/IT Alignment

• Change Management

• Vendor Management

• Microsoft Office Suite

Jill Hood

703-***-**** *******@*******.***

PROFESSIONAL HISTORY, CONTINUED

• Leveraged assessment tools and instructional design strategies to create and improve training programs to achieve organizational training benchmarks.

• Facilitated cross-training and collaboration of team, increasing weekly productivity by 2hours.

• Instrumental in successful development of web-based trainings for 80 testers on TMS

• Creatively coached and trained team members, which resulted in the early delivery of the project and reduced process waste caused by a lack of common understanding. DEPARTMENT OF HOMELAND SECURITY (Reston, VA) 2017 – 2019 Training Lead

Furnished essentialist-oriented agility training at all levels of the enterprise to disrupt and modernize the organization’s culture. Worked with stakeholders to identify training goals and objectives in support of the Continuous Diagnostics and Mitigation (CDM) program monitoring security posture. Developed evaluations, post assessment and surveys to collect stakeholder feedback .

• Implemented enhanced performance management process to document and proactively address performance gaps creating a more productive workforce

• Routinely planned and delivered training workshops to 40 plus Department of Homeland Security agencies on CDM tool.

• Drove a mindset and culture of timely and transparent reporting, focused on the relentless removal of blockers and challenges and driving the right decisions. FEDERAL AVIATIN ADMINISTRATION - Lockheed Martin-Apex Systems (Washington, DC) 2015 – 2017 Senior Instructional Designer

Provided instructional design thought leadership to course developers and instructors to boost confidence and understanding of materials. Worked with subject matter experts to identify target audience's training needs. Managed task order budget to ensure appropriate funding per quarter. Identified resource needs to meet instructional design objectives.

• Designed a distinct snackable training approach with robust metrics that saw training engagement increase by over 20%.

• Developed assessments activities and processes to evaluate the achievement of learning outcomes review and evaluate quality of resources and learning delivery using learning analytics to enhance curriculum effectiveness.

• Created prototypes and storyboards for computer-based and instructor-led courses, reducing course development hours 20%.

ARMED FORCES CORPORATION (Alexandra, VA) 2015 – 2015 Training Specialist

Effectively managed special project supporting the Army Wounded Warrior Program (AW2) Clinicians Course held annually at the AW2 site in Virginia. Registered Soldiers, Instructors and Advocates for the course and provided pre course distance learning to students via the DOD distance learning tool.

• Revamped presentations for instructors, converted instructor-led courses to online courses and set up and break down training rooms.

• Adopted learning design and instructional design approaches to present learning paths in effective and engaging ways.

• Provided developer support to junior Instructional System Designers. Jill Hood

703-***-**** *******@*******.***

PROFESSIONAL HISTORY, CONTINUED

ARC ASPICIO LLC - TRANSPORTATION SECURITY ADMINISTRATION (Arlington, VA) 2013 – 2015 Training Team Lead

Constructed and delivered relevant, engaging, progressive training enabling personnel to deploy on organizational operations. Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals new to training development.

• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

• Worked effectively with cross-functional design teams to develop training solutions that elevated client-side experience and significantly improved overall functionality and performance of 65,000 TSA users.

• Developed computer-based trainings, contents and manuals for software application rollouts. DELL (Washington, DC) 2012 – 2012

Senior Instructional Systems Designer

Efficiently developed, owned, and implemented instructional design and content strategy plans and roadmaps using market research to improve learning. Conducted pilot training and assisted in the development and review of new training materials.

• Spearheaded the analysis, design, development, implementation, administration and evaluation of instructor-led and computer based training courses for the Department

• Worked closely with division leads and HR to identify learning/training needs, recommend appropriate training-based solutions and continuously improve the effectiveness of the technical content and its delivery.

CGI FEDERAL (Alexandria, VA) 2007 – 2011

Training Specialist II

Led and created an innovation to drive cost-effective solutions and 21st-century learning strategies. Tested pre-released applications and assessed training needs of employees with appropriate government staff to meet the training needs of Patent Examiners and other USPTO employees. Recorded and maintained a monthly data log to capture training session attendance, course outcomes.

• Developed and reviewed training materials for distribution and use at the United States Patent and Trademark office, surveyed prospective students to gather data regarding usage of job specific applications.

• Met organizational performance standards by assessing students, grouping based on proven methods, and regularly evaluating performances.

• Leveraged blended forms of learning in delivering support and job specific training to employees EDUCATION & CERTIFICATIONS

Instructional System Design University of Maryland - Baltimore County MM, Information Technology Cambridge College - Cambridge, MA Bachelor of Arts, Business Management Virginia Wesleyan University- Norfolk, VA Project Management Institute (PMI) Member

Technical Snapshots: Adobe Captivate 9, Articulate Storyline/Rise, Camtasia, Script Narration, MS Project, MS Office, SnagIT, JIRA, SharePoint, Agile, SAP Success Factors (Talent Management)

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