Customer Service Manager

HG

OBJECTIVE

To expand my personal skills and obtain new work experience through remote/online work with a possibility for upward momentum.

SKILLS

Clear written and oral communications skills.

Highly self-motivated.

Excellent organization, cleaning and research skills.

Challenge and goal driven.

Proficient in computers.

Twelve years of Customer Service Relations.

HEATHER GOVEA

RECEPTIONIST 415 MTN VILLAGE BLVD #1414 TELLURIDE CO 81435 559-***-****

EXPERIENCE

RECEPTIONIST • AVEDA TELLURIDE SPA •06/2020 – CURRENT

As the receptionist my duties include but are not limited to interacting/setting up/consultations with Clients before/after their appointments, answering phone calls, scheduling appointments, transferring calls and/ or taking messages, cashiering, front and back of house Client/appointment flow, cleanliness/stocking of facilities, retail product knowledge and sales.

MANAGER • SHIRTWORKS OF TELLURIDE • 05/2012 – 06/2020

Promoted to manager after six months of employment and recognized for my hard work and dedication. I interact with customers daily answering questions and finding items. I am responsible for phone/in-store/online orders. I design and maintain the Shirtworks of Telluride website store. I am responsible for the integrity of the drawer and safe.

Had to quit due to denial of Covid impact funding for Small Businesses.

SALES FLOOR REPRESENTATIVE • TARGET • 10/2008 – 04/2012

Hired as a Seasonal Employee I was one of two people kept on out of a team of twenty for permanent employment. I was cross trained in all departments including Softlines, Hardlines, Customer Service, Operator/Fitting Rooms, Electronics, Garden. Grocery/Raw Grocery, Cashier, Food Ave and ‘Ambassador’.

I was recognized three individual times for a speed and conversion rate in the 99 percentile and having signed up the most Red Cards (Target Credit/Debit cards) in the district of thirty stores.

I was promoted to ‘Store Ambassador’ because of my high positive Guest reviews. As Ambassador I personally led guests to what they were looking for, answered any questions they may have and Team Members would redirect upset Guests to me.

I was also promoted to the Team Lead of the Cashier and Food Ave.

EDUCATION

HIGH SCHOOL DIPLOMA • 2007 • HANFORD WEST HIGHSCHOOL

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