William Cummings

231-***-**** • adklzy@r.postjobfree.com • https://www.linkedin.com/in/william-cummings-99968210b/

TECHNICAL SKILLS

SharePoint Altiris Deployment Solution™ (DS)

Altiris Helpdesk Solution 6

Visual Basic, JavaScript,

HTML, Crystal Reports,

HBSS, ACAS, STAMIS

PowerShell, Active Directory, DHCP

Certifications

Training

MS Skills

Security Clearance

A+

A+/CompTIA

Adobe

Top Secret SCI

Security +

Security+/CompTIA

MS Office

CISSP (Pending)

CISSP/ISC2

Exchange

G3 Cyber Security/US Army

Troubleshooting experience in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.), Active Directory.

Extensive working knowledge of OS delivery methods (Altiris DS, SCCM, etc.), USARC applications

Servers (RCAS, RLAS, DMO), and troubleshooting command specific applications (ITRS, iPerms, DTS)

Experience in DISA, USARPAC, and USARC IT Tiered support services

Extensive knowledge of Remedy Ticketing System and SCCM

WORK EXPERIENCE

Manager, Customer Support Center/Call Center

LGB Associates 12/2017 – Present

Managed a staff of seven (7) Information System professionals in support of Army Reserve Pacific Region. Senior point of contact for support operations in Alaska, Hawaii, Guam, Samoa, and South Korea.

Coordinated International readiness exercises in support of strategic directives.

Developed inventory system, to allow asset tracking to reduce expenses through elimination of waste and streamlining of workflow.

Managed Call Center tasks and tickets and assigned to appropriate team members.

Improved Client Relationships and drafted procedures to monitor continuous improvement of customer satisfaction.

Design and implementation of IT network configuration, consisting of five (5) separate networks, including SIPPR and CENTRIX.

Created a strategic knowledge base of common workflow processes for efficient completion of customer support tasks.

Assess metrics to ensure workload is achieved and Service Level Agreements are met.

Information Systems Professional

Avening Tech 8/2016 – 11/2017

Second Tier support for Kaneohe Marine Corp Base, Oahu, Hawaii.

Project management for installation of network computer systems according to specifications.

Administration of IT Systems, analysis, and presentations to Senior Managers.

Maintain and recommend hardware and software upgrades on appropriate schedule.

Provide solutions and technical guidance to clients facing technical issues and difficulties.

Maintained records of hardware issues.

US Army 9/2009 – 7/2016

IT Technician US Airforce, JSSPO

SQL database management.

Design, implementation, and project management for installation of network computer systems.

Administration and maintenance of IT systems, hardware replacement and software upgrades.

Provide solutions and technical guidance to clients facing technical issues and difficulties.

Information Technologies Specialist

Install, operate, and maintain computer systems and local area networks.

Performs system administration and maintain computers and servers within the computing environment and the network environment.

Perform network administration; install, configure, and maintains network equipment within the LAN.

Install, operate, and maintain commercial equipment (i.e., routers, switches, desktop, and laptop computers).

Perform Network Operations Service Desk Management, including incident and problem processing, change request processing, availability management and user interaction.

Commander’s Administrative Assistant, HHC - Headquarters

Support (First Sergeant and Commander) for administrative functions and scheduling. Implement the daily operations for 250 personnel. Responsible for data collection, analysis and preparation of daily management reports, records maintenance. Review actions, promotions, service awards and annual elevations.

Group Supervisor

Group Leader. Responsible for the welfare and work assignments for 12 employees, including mentoring, motivating, and supervising the team. Presented training programs and discipline, as needed. Maintained teams’ weapons and equipment valued at $1.75 M.

Unit Armorer

In charge of a secure facility. Ensured, $3m of sensitive equipment was inventoried and maintained with zero loss over a 5-year period. This included distribution, training, and maintaining environmental controls.

Maintained weapon services, gauging, and repairs expertly and professionally.

Construction Engineer

Squad Leader, responsible for health and welfare of 12 employees.

Using Supply Chain Management & Operational procedures, ensured the teams’ readiness to deploy anywhere in the world.

Managed a $1.7 M budget for the readiness of weapons and equipment.

Maintained inventory without loss.

Deployed to Liberia as part of Operation United Assistance; supervised the security of a US compound and the exercises to test its readiness.

EDUCATION

Applied Science Computing Programming Baker College of Muskegon

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