Service Customer
Resume:
Sharon Brown *** South Kite Lake Road Fayetteville, Georgia 30214
Results-oriented, customer-driven, customer service professional with experience managing and delivering top-quality customer service in fast-paced, business operations. Highly motivated, versatile, quality-oriented leader and team player recognized for exceeding customer service goals by utilizing solid communication, interpersonal, and team-building skills.
Core Strengths
Customer Communication and Relations
Trouble-Shooting and Problem-solving
Multi-tasking and Organizational Skills
Problem Recognition and Resolution
Deadline Responsive and Time Sensitive
Team Leader and Team Player
Computer Skills: Microsoft Office Suite, PeopleSoft, CICS, Crystal Reports, Computer Languages (VB, HTML, C/C++)
Professional Experience
Georgia Department of Labor (2008– Present)
DOL Services Specialist 3
Advanced Specialist – Conducts pre-determination hearings and makes non-monetary determinations of claims
for Unemployment Insurance benefits in a local career center. Resolves problems relative to the continuation of all
claim types. Provide technical assistance to field staff and answers inquiries from claimants, employers and the
general public concerning Unemployment Insurance program laws, rules and regulations.
DOL Services Specialist
Resource Area- service customers with unemployment issues, job searching, workshops and wage/UI inquiries. Also, assist customers with computers and paperwork.
ES Unit-established employer and client relationships, job order entry, recruit clients for job fairs, process internet referrals and placements, provide job training assistance and information.
UI Unit-organize unemployment orientations, process and review claims and appeals, contact employers and claimants concerning unemployment claims or appeals.
Clerk-mail processing and delivery, organize record cards, filing, and retrieving records on claimants.
Achieved Employment Services Goals
Attained Performance Plus status
Attained High Performance on judgment & decision making
BrownCo Construction, LLC. (2004 – 2008)
Administrator/Project Coordinator
My responsibilities included developing relations with clients, vendors and partners, managed personnel, generated proposals, contracts, estimates and invoices. Also was involved in purchasing, marketing, promotions and trade show organizing.
Renovated/Rehabilitated over 75 homes
Participated in Habitat for Humanity
Received Government Security clearance for Government Projects
Education
Lincoln University Bachelor of Arts Business Administration
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