Technical Resource Specialist

Sonya Williams-Johnson

Missouri City, TX 281-***-**** sj9270067.com https://www.linkedin.com/in/sonya-Williams-johnson

Training & Development Specialist

Training Development Solutions Associate Professional in Talent Development (APTD) Certification

Executive Summary

Training Leader Skilled in organizational assessment, on boarding, leadership development, talent management, training development and delivery. Live Instructor or Virtual training.

Ensure strategic alignment Proven agile Learning and Development professional working with Human Resources to develop and implement comprehensive employee on boarding and development programs in alignment with the business strategy.

Exceed goals and expectations at every opportunity as articulate leader, mentor, communicator, and problem-solver thriving in collaborative, team-oriented, fast-paced, customer focused culture by building key relationships for success.

CORE COMPETENCIES:

Training & Development:

Program Development: ISD (Instructional Systems Design) Curriculum Development Adult Learning Design

Employee Engagement & Retention: e-Learning Course Facilitation Program Implementation Program Facilitation

Training Design & Development: Employee – On boarding – Instructor Led Talent Development StrengthsFinder

Software:

LMS Technologies/e-Learning Development: Administration & Management ePath LMS Docebo LMS Articulate

Talent Management Products: IT / ERP Implementation Cornerstone OnDemand SuccessFactors Saba

Applications: Microsoft SharePoint – Word – Excel -- PowerPoint – Access – Visio – Publisher – Project

Industries: Human Resources Training and Development Healthcare Insurance Finance Security

STRENGTHS:

Providing new hire training, employee development and job training, improve employee development to increase organizational growth.

Organizational Development working with leadership and departments to identify and address learning needs and design a solution to meet their unique needs.

Specialize in training and facilitation ILT: Employee on boarding, Train-The-Trainer, and Front-line Manager training and development.

Career Performance & Exceptional Contributions

Technical Resource Specialist 2019-2021

LENSEC LLC Houston, TX

Responsible for developing and implementing programs that align workforce with key business strategies and initiatives. On boarding new hires and training partners on our software and products.

Training Specialist

Primary Responsibilities: • Training: Curriculum Development, In-Person Training, Virtual Training, Specialty Training Content (Trade Shows, Industry Events) • Training: Conduct Monthly Technical Training • Training: Organize and/or Conduct Regional Technical Training • Training: Organize and/or Conduct Regional Sales Training • Sales: Product Demonstration Video Content

Secondary Responsibilities: • Sales: Assist in development of Sales Presentation Content • Sales: Technical Product Demonstration • Development: (FAQ)

Tertiary Contributions (Collaboration): • Support: Upgrade Support Management • Development: Product Testing • Sales: Participate in Consultant Lunch & Learns

Documentation Specialist Primary Responsibilities: • Development: Technical Documentation Generation • Development: Technical Documentation Curation

Learning and Development Manager 2017 – 2019

First Investors Financial Services Houston, TX

Hired to facilitate organization-wide success by developing and training talent base through creating organization-wide training programs aligned with corporate objectives. RFP/IT Project Manager. Reports to Director of Leadership, Development and Training.

Ensure careers development across levels by developing training programs for 400+ employees in 6 departments.

Improve employee performance by designing and providing department-specific Training and Delivery programs using ISD techniques, identifying and upgrading live and virtual learning, and managing all QA including internal audits and site visits.

Partnered with HR to recruit, engage, and lead High Potential employee teams through Focused High Potential Development continuous improvement initiative.

National Sales Manager 2012 - 2016

Humana Inc. Strategic Alliances Call Centers Louisville, KY

Promoted to National Sales Manager due to exceptional success in previous role. Managed $200K annual training budget and 42 strategic account teams.

Affinity Partner Relationship Manager responsible for the business relationship including: operations, sales, planning, and training.

Sales Training - Increased sales productivity by managing and training all 3rd party call centers designing and developing sales curriculum.

Exceptional Achievements: Drove consistent 12% annual sales increase by leading, mentoring, training, and comprehensively guiding 42 strategic account teams.

Regional Sales Manager Humana 2005 – 2012

Oversaw regional sales goals, developed sales plans and territories, managed budget, and analyzed sales data. Led sales team, set goals and quotas; and training and development for sales team, marketing organizations including IMO (Independent) and FMO (Field), and agents including MGA (Managing General Agency) and GA (General).

Professional Development & Community Leadership

Education:

Management BBA with International Marketing minor, University of Texas — Arlington, Arlington TX

Professional Association Memberships: Member ATD (formerly ASTD) e CompTIA AMA, Training Industry Inc.

Certifications:

ATD Certification Institute: APTD (Associate Professional in Talent Development) Certified Trainer Delivery Facilitator

CompTIA: CTT+ (Certified Technical Trainer) (In Process)

Additional Training: Learning and Development Strategy for the Modern Workplace Effective Leadership through Coaching Succession Planning Professional Program Development Planning E-Learning Program Development Brain-based Principles for the Virtual Classroom.

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