FRETZIE MAE LAORDEN SALADAGA

Al Bu Tina Sharjah, UAE

Mobile Number: +(971-**-***-****

E-mail: adklvv@r.postjobfree.com/adklvv@r.postjobfree.com

OBJECTIVES:

To be able to join an organization whereby I can contribute and maximized my knowledge and ability in the field of

customer service. I'm hardworking and flexible individual. I believe that if given the opportunity to be part of your

establishment, I could maximize my potentials which being of quality service of clientele.

ADDITIONAL INFORMATION:

A hardworking individual honest, self-motivated, multi-tasking, team player and able to dealt with other especially in

working with different people. Having a strong ability to adjust and comfort with shift when it comes work schedule

required by the management.

SKILLS:

Computer Literate: Microsoft Office,

Verbal communication

Ability to work with others in a professional manner while attempting to achieve a common

goal.

Capable of working under pressure and/or meeting deadlines.

Interpersonal Skills especially in dealing with various customers.

EDUCATIONAL ATTAINMENT:

PHILIPPINE WOMEN’S UNIVERSITY

Cagayan de Oro City, Philippines

NURSING AIDE SY. 2007-2008

WORK EXPERIENCE:

MADURA GAS SUPPLY LLC

Business development executive

September 16, 2020 – January 16, 2021 (Contractual)

Generate new leads by cold calls.

Responsible for generating new leads and closing the deal.

Find out new main contractors MEP contractors, interior companies through internet.

Continues follow up with existing customers and available database for new leads.

Regular update on the customers details and remarks.

Coordinates with estimation dept. and engineers for sending the quotation and site visits.

Identify decision makers within targeted leads to begin sales process.

Social media development.

HAWARD TECHNOLOGY MIDDLE EAST

Operations Coordinator

August 2017 – August 2020

Deliver world class customer services and build customer satisfaction and loyalty.

Use effective sales and soft skill communication techniques to qualify prospective clients, present solution,

overcome objections or to convince the client.

Responds to telephonic inquires about company’s product and services following standard script procedure.

Investigates customers complaints and resolve the problems documents details of telephonic conversation

and action taken.

EVER SPRING TRADING FZE

Office Staff / Secretary Oct

2016- Aug 2017

Typing, Filing, Taking inventory.

Keeping records and Sorting checks.

Making Invoices, Delivery Note and Local purchase order .

Prepare Documents.

Process mail and answer telephones.

Word Processing

Dealing with telephones and emails enquiries.

Creating and maintaining filing system.

Scheduling and attending meeting, creating agendas.

Kuwait Food ( Americana Company )-KFC

Cashier

July 2014-July 2016

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and

that there is adequate change.

Greet customers entering establishments.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators,

cash registers, or optical price scanners.

Kuwait Food Company

Call Centre Agent (Part Time)

November 2015 – February 2016

Obtains client information by answering telephone calls; interviewing clients; verifying

information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Golden Design Contract and Trading (GDCT) Marketing Services. Inc.

Promoter

June 2012-January 2014

Create a positive image and lead consumers to use it

Demonstrate and provide information on promoted products/services

Distributes products samples, brochures, flyers etc.to source new sales opportunities

Set up booths or promotional stands and stocks products

RTMI- Rural Transit Mindanao,Inc.

Customer Service January

2011 – April 2012

Resolves customer complaints via phone, email or social media.

Great customers warmly.

Assist the customer with placement of orders, refunds, or exchanges.

JR Borja Memorial City Hospital

Nurse Assistant

February 2009-December 2010

Performs any combination of following duties in care of patients in hospital, nursing home, or other medical

facility, under direction of nursing and medical staff: Answers signal lights, bells, or intercom system to

determine patients' needs.

May be assigned to specific area of hospital, nursing home, or medical facility.

May assist nursing staff in care of geriatric patients and be designated Geriatric Nurse Assistant.

May assist in providing medical treatment and personal care to patients in private home settings

and be designated Home Health Aide.

PERSONAL INFORMATION:

Age : 29 years old

Date of Birth : July 16, 1991

Place of Birth : Cagayan de Oro City

Civil Status : Single

Citizenship : Filipino

Religious Affiliation : Roman Catholic

Language : English, Tagalog

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