Senior HR Professional with 16 years experience

Gowhar Parveen Mallick

Mobile: 098******** E-mail: ******.*******@*****.***

Top Level Professional: LEARNING & ORGANIZATION DEVELOPMENT TALENT MANAGEMENT

“Senior Manager - Learning & Organizational Development with nearly 16 years’ experience in Training & Organisational Development with expertise in Behavioural, Leadership Trainings and Team Management”

Location Preference: Mumbai / Middle East

Rich experience in assessing the learning & development needs and effectively aligning programs with business objectives; experience in developing training manuals for business excellence and achieving customer satisfaction

Domain expertise: Real Estate, Training Institution, Education, Supply Chain Management & Telecom sector

Implemented organizational effectiveness interventions and created competency models which resulted in business & performance improvement; designed methods of measuring performance management aligned with organizational goals

Unique expertise in creating and implementing change management strategies & plans that maximize employee adoption and usage

Defined and implemented training strategies for senior operating and leadership executives, providing HR leadership for multiple acquisitions, from due diligence to conversion

Resourceful in managing program delivery and organizational adoption, talent development, and effectiveness to continuously improve / mitigate risk around training initiatives

An effective communicator possess team-based management style coupled with zeal to drive visions into reality and achieved the same through effective mentoring, training & career planning

Learning Calendar Management

Performance Management

Leadership Development

OD Services Policies & Practices

Project Management

KPI Redesigning

Training & Development

Strategic Planning & Delivery

Customer Engagement

Turnaround Leadership

360 Assessment Processes

HR as a Business Partner – SHRM, May 2018

REBT- Rationale Emotive Behavioural Technique, May 2010

Emotional Intelligence –Dr. Anjali Joshi, September 2009

Basic Human Lab Process from ISABS, March 2010

Emotional Intelligence, September 2009

Date of Birth: 1st April 1987

Languages Known: English, Hindi, Marathi & Bengali

Present Address: Mumbai

Conducted L&D programs through leaders teach leaders initiative on goal setting, change management, business communication, leadership, team building, conflict & negotiation, and so on for the company

Developed need based training modules for developing multi-skilled work force for cross-utilization within sub-processes for optimum efficiency; mentored the team members to come up the learning curve

Assessed organizational needs and collaborated / consulted with sr. management to develop solutions related to technical, domain, process, behavioural and leadership

Created several training programs that encompassed behavioural oriented programs

Developed learning content on a wide range of capability enhancement topics like Team Building, Situational Leadership, Crucial Conversation, Conflict Resolution and many more

Re-vamped specific programs and drove focused engagements, ensured alignment between competencies, technical and leadership skills development strategies to achieve ROI and operational goals

Generated substantial revenue for the organisation through business development and delivering training programmes

Delivered impactful trainings and leadership workshops to meet the growing needs of the organisation thus enhancing operational performance

M.Sc. (Applied Psychology) from Annamalai University, Chennai in 2019

Pursuing MBA (HR) from IGNOU

BA (Psychology) from Mumbai University, Mumbai in 2008

Pursuing SHRM-SCP – SHRM

Attended 10 days Vipassana Course, August 2015

Bachelor in Transactional Analysis- ICTA Kochi, May 2013

Certified Learning and Development Manager –CAMI (USA), February 2012

Psychometric Instruments like MBTI, FIRO-B and Belbin by Dharmeshwar Upadhayaya (Belgium), March 2011

Transactional Analysis – Foundation 101 -Dr. VV John from ICTA Kochi, January 2011

NLP Practitioner - Dr. Richard Mc Dough, December 2010

Theory of Constraints - Phillips Vilogen- TMTC (TATA Management Training Centre), June 2010

Since May’16 with Hiranandani Communities, Mumbai as Sr. Manager - Learning & Organizational Development

Key Result Areas:

Directing the strategic framework for learning-as-a-service, talent planning, development and assessment for employees

Implementing learning solutions for Talent Management, Leadership Development and MDPs

Steering strategic & analytical thinking, strong project management & execution, process orientation, quality assurance and interpersonal skills for managerial effectiveness

Organizing Goal Setting Workshop for the Senior Leadership Team

Specialized Soft Skills Trainings for managerial, supervisory & frontline staff

Driving various capability development projects on emerging technologies for partner instructors to fulfill future training needs

Administering end-to-end learning management (enrolment to delivery) as part of cross-functional team; measuring training outcomes, conducting train the trainer and pilot exercises, and reviewing the quality of new curriculums for modification and budget alignment

Ascertaining improvement in the training effectiveness & trainee performance through training process and content redesign making it more interactive and learner friendly

Liaising with business functions for evaluating & short listing training vendors for organizational training requirements

Setting up staff development plan based on the annual performance management data & skills assessment results along-with the line managers

Revising / recommending changes in instructional objectives and methods for the functional and technical skill development of employees

Sep’12 – Apr’16 with Magic Touch, Mumbai as National Training Manager - Learning & Development

Key Result Areas:

Coordinated with managers, instructors and customer representatives to assess training needs through surveys, interviews with employees and focus groups

Deployed learning solutions for Talent Management, Leadership Development and MDPs

Strategized the learning roadmaps; standardized the skill stratification and skill assessment

Devised, planned, organized direct orientation and training programs for customers

Recruited trainers through job portals, headhunting, referrals, social networks

Monitored assessment centres, development centres and implementation of IDPs competency mapping

Acted as a true partner with the core team for the various employee development and business development activities

Controlled the training costs and prepared budget reports

Jan’12 – Aug’12 with Zee Learn Limited (Essel Group), Mumbai as Training Manager - Human Resource

Aug’09 – May’11 as Drive India Enterprise Solutions Limited (TATA Enterprise), Mumbai as Senior Executive - Training & Development

Feb’05 – Aug’09 with Centum Learning Limited (Bharti Group), Mumbai as Trainer

Jun’04 – Dec’04 with Kawa Institute of Computer Management, Srinagar as Counselor and Administrator

Leadership Benchmarks

Key Impact Areas

Benchmarks

Workshops

Personal Details

Education

Certifications

Work Experience

Previous Experience

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