Manager Medical

Curriculum Vitae

Zita Borchards

Personal Details

Name Zita Marlene

Surname Borchards

Address ** ****** ****** ******

ID No. 840-***-**** 08 6

Languages Afrikaans, English

Citizenship South African

Marriage Status Married

Dependants Three

Telephone 081-***-****

Email address ****.*********@*****.***

Availability 1 month

Education

●Online Practice Management Course(Certificate of Completion)

January 2021

●Online Mededi training

November 2020

●Online Vericlaim Training (Certificate of completion)

15-16 September 2020

●CPR Training (Certificate of completion)

January 2019

●Careways Care Training (Certificate of completion)

2017

●Leadership Certificate (Certificate of completion)

October 2016

●ICD-10 Intermediate Course (Certificate of Completion)

June 2010

Medi-Clinic Private Hospital Group

●Computer Skills Course (Certificate of Completion)

May 2010

Modules completed Computer Literacy, Basic Windows, MS Word

●Medical Reception (Certificate of Completion)

December 2009

INTEC College

●Matric Senior Certificate (Macassar CLC)

December 2007

Subjects - English, Afrikaans, Geography, Biology, History, Business Economics

Employment History

●Company Dr Janse van Rensburg

Position Practice Manager

Duration December 2020-Current

Job Responsibilities

oManaging front desk

oReceiving all incoming calls

oReceiving payments by cash or by card machine

oAllocate all payments

oOrdering of all office supplies

oAssisting doctor with Occupational Health Patients

oTaking telephone bookings for doctor

oPrint the day en report and check if my income and billing balance for the day

oBilling of all private and medical aid claims

oSubmitting claims to the medical aids

oBill and submit WCA claims for payment

oGet outstanding information or documents from the employee if information is missing

oMaking appointments for referred patients

oDeposit petty cash

oCollect mail from the post office

oPay the gardener every Thursday

oKeep a recon on all cash that come in and go out

oKeep the office neat and tidy when the cleaner is off

oBill all hospital emergency patients that doctor saw at the emergency unit

oWork on the age analysis, send out outstanding accounts.

●Company Cape Town Pain Clinic

Position Front Office Manager

Duration March 2020- November 2020

Job Responsibilities

oManaging the front office

oManaging the diary of Dr Che Venter

oArranging of medico legal appointments with attorneys

oManaging of Dr Venter travel log

oManaging all incoming calls and emails

oManaging the office stock and medical stock

oReceiving of office supplies and medical stock

oOrdering of office supplies and medical supplies

oManaging Petty cash and

obuying office supplies when needed

oCapture new patients information on Vericlaim

oBilling of patient visits on Vericlaim

oLiaise with Medical aids

oSubmitting claims on behalf of patients

oObtaining authorization numbers for theatre

oBook theatre

oFollow up on outstanding payments

oTaking payments cash or via card machine

oWriting of receipts for payments

oReceipting of payments on Vericlaim

oAllocating of payments on Vericlaim

oKeeping track of log sheets per month

oSending rental invoice to tenants

oSending of cleaning invoice to Realtors

oSaving of all payments made by Dr Venter on Google drive and in my documents

oCreating invoices

oCreating proformas

oCreating quotes

oData capturing of patients information

●Company Infuse Sedations(Contract)

Position Medical Receptionist

Duration 1 June 2019-March 2020

Job Responsibilities

oManaging 8 doctor’s electronic diaries

oManaging 4 lines, 2 landline and 2 cell phones

oAssisting all incoming calls from patients and doctor’s practises

oIncoming calls are for new sedation appointments, confirmations and cancellations with one of the 6 doctors

oDirecting all account queries to the accounts department

oInforming all new patients of the sedation process, sms them all patients online patient documents, call all patients for next day appointments

●Company Life Vincent Pallotti Hospital Mental Health Unit

Position Ward Clerk

Duration November 2018- April 2019

Job Responsibilities

oWard Clerk duties

oAnswering of the ward telephone

oAdd of new admissions to the ward diary

oPrint daily ward stock sheet and the negative stock sheet

oCharge ward stock that were not charged by the nursing staff on Impilo

oOrdering stationary

oEnsure all nursing documents is in the unit for the nursing staff

oAssist Psychiatrist, Psychologists, Doctors when they come and see their in patients

oClose all discharged files on Hospital Imeds when the pharmacy closed the credits the files then only go to Case Management

oLog all maintenance calls through SAP

oAssist the unit manager with daily tasks

oBook agency staff daily as per needed for the unit

oAttend staff planning meeting in the absence of the unit manager

oTake new patients through the unit

oAssist the kitchen with the new bed list

oDischarge patients on the Impilo board before 12h00

oDo the monthly and quarterly ward stock take

oWrite all the appointments of patients for doctors on the white board

oEnsure that the patients are informed of their doctors’ appointments

oTake and fetch patients from doctors when nursing staff is unable too.

oAssist with month end reports

oPrint daily staff allocations for the file

oRemove all documents month end from the daily file and file it in the month to date

oOrder ward stock that is needed for the ward from the pharmacy

oFile blood results and patient’s documents that come from Case Management

oEnsure all the consultation rooms have the necessary documents for the doctors

oMake appointments for x-rays, ultrasounds, CT scans and MRI scans at Morton and partners

oSign off invoices for the agency staff payments

oDaily loading of staff on the agency vs permanent

oCompile of weekend staff on duty for the matron

oAssist doctors with patient handover when nursing staff is not available

●Company Life Vincent Pallotti hospital Rehabilitation unit

Position Rehab Receptionist

Duration January 2017- November 2018

Job Responsibilities

oSwitchboard

oTyping daily programme

oTyping of daily Time sheets

oAssisting doctor with out patients

o Load FIM/FAM scores- Progress scores

oDeliver internal mail

oPrint progress reports for ward

oAssist therapists, assist doctor, assist my manager, assist secretary, assist the ward, assist the kitchen, assist the cleaner and supervisor

oAssist with secretarial duties when she is on leave

oAssist all walk ins that would like to see the rehab

oOrder stationary

oLog calls for maintenance on Onkey and SAP

oAssist nursing staff with copying of medication charts

oCapturing meeting minutes

oPA to the doctor

oAssist the social worker, trauma counsellor and case manager where needed

oMake sure that the rehab is neat and clean

oAssist in patient’s family with rehab daily program

oRespond to emails in doctor’s absence- where I can

oDirect patients to doctors rooms or to the orthopaedic rehab

oKeep track on the use of the pool

oKeep track of who use the computer cables

oEmail new admission forms on request

oLiase with the wards and other hospitals regarding transfers to the rehabilitation unit

oAssist the marketing manager with things to be done in the rehabilitation unit

oReceive of mail, documents and parcels of staff and the rehabilitation doctor

oAssist case manager with new admissions when on leave

oLiase with medical aids for authorisation numbers for new admissions

oTake new admission family through the rehab and explain to them the program

●Company Dr Hans Neethling (Physician)

Position Receptionist

Duration October 2016- January 2017(Temporary- Half day)

Job Responsibilities

oAnswering the telephone

oBook appointments

oFiling

oDictaphone

oCall patients to remind them of their next day appointment

oTake payments from patients

●Company Panorama Medi Clinic

Position Medistaff (Unit Administrator Assistant theatre)

Duration February 2016- September 2016 (Temporary)

Job Responsibilities

oFill up the ward trolleys

oCount all ward stock

oAnswering of telephones

oHelp all new patients and stick bed stickers into ward book

oBlock beds for MRI and CT scans on AS400

oAssist Main Reception with new admissions to the ward

oHand out patient questionnaire forms

oAssist patient’s parents, doctors, secretaries where possible

oGive all new patients a gift from the ward

oCount and order all Consumables on a Monday and order what is needed

oOrder stationary on a Wednesday

oCollect ward medication stock from the pharmacy and pack everything away

oAssist the unit manager where needed

oLog calls for all technical problems in the ward

oCheck all the discharged files and take it to accounts

oCompile medical, MRI, CT Scan and surgical packs for new patients

oPrint charge sheets for the ward

oCollect gifts from the store room for new patients

oCheck mailroom for ward post

oPhone the porters for assistance, the kitchen and x-rays where needed

oEnsure that all the beds, cots, sleeper couches and lazy boys are in the ward

oEnsure that beds sate, day and night report, and admission book is up to date with admissions and discharges

●Company Louis Leipoldt Medi Clinic

Position Medistaff Unit Administrator Assistant theatre)

Duration 28/10/2015- January 2016 (Temporary)

Job Responsibilities

oCapture off duties of nursing staff

oLoad all leave on share drive for the theatre

oAnswering of the telephone

oPrint leave forms, submit it to the matron and HR

oCapture debit notes

oCheck patient theatre bags to see if all medication and instruments is on the debit note

oFiling

oCapture on call roster

oAssist nursing staff with required forms

oManage diaries

oFill up coffee and tea in the kitchen

oMake appointments for representatives

oAssist nursing staff and doctors

oAssist theatre matron

●Company Practice Relief

Position Call Centre Agent (Contract)

Duration November 2012 to 28 March 2013

Job Responsibilities

oCall centre

oHandling incoming calls (patient queries)

oSubmitting claim to the medical aid via Health Bridge

oPatient detail confirmation via telephone – Ensuring system notes confirms with patient info

oSubmit accounts via EDI (electronic claims)

oEmail and fax and post accounts to patients, medical aids, doctor’s rooms, etc

●Company Practice Relief

Position Billing Controller

Duration March 2009 to September 2012

Job Responsibilities (Billing controller)

oER24 Billing

oReconciliation

oOrdering of case sheet books

oFiling

oWeekly meetings with ER24 Branch managers

oHelping Ambulance crew with case sheet queries

oData capturing (as required)

oContacting patients as were required (for information verification)

Job Responsibilities (quality controller)

oWCA Department

oQuality check (Injury on duty documents)

oLoad all new “Injury of duty” patient data (electronic library)

oCapturing

oBilling of accounts

oTrack billed work via excel spreadsheet

oDealing with employers, patients, doctors rooms and hospitals for correct patient details telephonically

oAs400 and Goodx experience

●Company Dr Coombes and Associates

Position Receptionist/Administrator

Duration 2007 to 2008

Job Responsibilities

oAssisting patients and Doctors

oMaking appointments for patients (with specialists, etc)

oContacting different medical aids for patient authorization and checking for available funds

oSwitchboard

oCashier duties

oProvide patients with medication as per doctor’s request (patient file)

References

Practice Relief (ER24 Billing Controller)

Vanessa Kotze - 083-***-****

Practice Relief (WCA Department)

Magriet Vosloo – 072-***-****

Practice Relief (Call Centre)

Lorna Pool - 021-***-****

Shoprite Checkers

Marilyn Arendse - 021-***-****

Panorama Medi Clinic(MHR)

Sister Pitt – 084-***-****

Vincent Pallotti Hospital Rehabilitation Unit

Denette Swart- 021-***-**** / 082-***-****

Infuse Sedations

Dr Elrika Calitz -082-***-****

Contact this candidate