Customer Service, Sales, CRM, Relationship Building

Thomas Adams

757-***-**** ***********@*****.***

EDUCATION

Bachelor of Arts - Marketing, Old Dominion University - anticipated graduation May, 2021 SKILLS

EXPERIENCE

CUSTOMER SERVICE & SALES Mosquito Squad of Hampton Roads, Norfolk, VA April - Aug. 2020

● Demonstrated excellent listening skills, empathy and understanding of customer needs

● Called warm leads that submit tickets through our website

● Provided follow-up and closed sales with new and former customers

● Used current CRM to manage new clients, leads and opportunities TECHNICIAN

● Applied pesticides to landscaping according to schedule, safety procedures and label instructions.

● Upgraded single treatment customers to full season treatment

● Completed required production forms on a tablet

STUDENT SETUP CREW Old Dominion University Webb Center, Norfolk, VA Aug. 2019 - Jan. 2020

● Planned and set up conference rooms for meetings

● Provided reports for each shift

● Trained new hires in logistics and job responsibilities FRONT DESK ASSOCIATE Springhill Suites – Marriott, Norfolk, VA Aug. 2018 - Sept. 2019

● Managed reservations for arriving and departing guests

● Resolved customer service issues

● Reconciled daily cash and credit card transactions SALES ASSOCIATE Nike, Inc., Williamsburg, VA Nov. 2015 - Aug. 2017

● Responsible for assisting with the opening and closing of the store

● Managed cash register transactions

LIFEGUARD Queens Lake Community Association, Williamsburg, VA May 2015- Aug. 2016

● Responsible for opening and closing of the aquatics facility daily

● Managed trainees and new hires

JUNIOR INTERPRETER Colonial Williamsburg Foundation, Williamsburg, VA May 2013- July 2015

● Story-teller, history interpreter and demonstrator for ticketed guests and public INTERESTS

Building computers - online gaming - cooking - music Outstanding customer service/sales skills MS Office Suite – Word, Excel, PowerPoint, Outlook Self- starter/team player Social media - Facebook, Twitter, Instagram, Snapchat

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