Client-oriented professional, offering over * years of experience in delivering high-quality services to Support Customer's Business Needs & Achieving Continued High Customer Satisfaction

Extensive work experience in Banking Procedures, Forex, Corporate Accounting, Loan Consultation, Risk Assessment, Debt Management & Finance, and Accounts

Excellence in driving integrated operations management along with workforce planning, skill management, and training with a key focus on achieving profitability

Proficient in streamlining & presenting the client data as per the predefined guidelines such as KYC & AML, Legal Entity Identifier, corporate action

Expertise in managing operations consisting of KPIs, SLA (Service Level Agreement), Volumes Management, Team Utilization, Quality & Training, CSAT (Customer Satisfaction), RCAs (Root Cause Analysis)

Performance-driven professional with rich experience in Banking Operations by spearheading on-boarding of resources, Revenue Generation, projections & demands, risk & governance

Key People Leader, who has successfully led and motivated team towards growth & success in the organization; created a clear & compelling view of future through coaching and execution

Extensive project management experience; proficient in grasping the Big Picture, Conceptualizing, Developing, Implementing Solutions, partnering closely with Top Management to achieve higher levels of efficiency and effectiveness

Professional Excellence: Robust Knowledge in Finacle 10 core banking application developed by Infosys and Flexcube developed by Oracle

Since Mar’20, with Kotak Mahindra Bank as Branch Ops Manager

Dec’16 – Feb’20, Equitas Small Finance Bank as Branch Ops Manager

Nov ’15 – Nov‘16, Kotak Mahindra Bank as Service Delivery Officer (Authorizer)

Aug’12 – Oct‘15, Axis Bank as Deputy Manager Ops

Key Result Areas:

Managing customer-centric operations & ensuring customer satisfaction by achieving delivery & service quality norms and administering various tasks in banking operations within the time perspectives

Coordinating with several cross-functional teams, department heads & managers to ensure smooth various operations

Sanctioning NEFT, RTGS, Transfers, Corporate Salary Credits, Cash Transactions, Service Tax & TDS/TCS daily reconciliation and authenticating the KYC details of on-boarding clients for the Account Opening Process

Examining inward & outward clearing failing due to insufficient funds or other reasons/process or cancel clearings

Developing MIS and various reports daily & monthly like daily operations reports, status report

Providing advisory to clients on mortgages & raising loans, resolving financial queries, while ensuring smooth operations

Contributing in policymaking process & ensuring adherence to the systems and procedures laid down by the bank

Executing new procedures and policies passed down from Head Office and managing employees performance

Recommending companies on how to effectively use their money to grow their business & presenting clear information to customers, work colleagues, and third parties

Opening up new bank accounts for individuals and companies and working on cash management

Directing inquiries of the people suspected of indulging in illegal activities and acquiring from them to check the legality of the transactions

Scrutinizing the financial statements and investigating discrepancies, forged/exaggerated information in the documents

Monitoring suspicious money transfers, dealings, documents and performing timely verification of these transactions

Synchronizing with the regulatory agencies and law enforcement body as and when required and raising, handing & escalating on customer due diligence

B.E. (Electrical/Electronic Engineering) from Sri Muthukumaran Institute of Technology in 2012

Flexcube, Finacle 10, MS Office, Adobe Acrobat

Personal Details

adklua@r.postjobfree.com

Result-oriented & client-focused professional, offering a dynamic career that reflects pioneering experience, targeting assignments in Operations Management with an organization of high repute

Preferably in Bengaluru

adklua@r.postjobfree.com

+91-812*******

adklua@r.postjobfree.com

+91-984*******

adklua@r.postjobfree.com

+91-995*******

Poornambika N

Operations Professional

Profile Summary

Core Competencies

Strategy Planning & Formulation

SLA & Regulatory Compliance

Operations Management

Client/Stakeholder Management

P&L Management

Team Management & Leadership

Soft Skills

Diligent

Self-Motivated

Negotiator

Communicator

Leadership Skills

Career Timeline

Nov ’15 – Nov‘16

Aug’12 – Oct‘15

Kotak Mahindra Bank

Kotak Mahindra Bank

Axis Bank

Equitas Small Finance Bank

Dec’16 – Feb’20

Since Mar’20

Work Experience

Education

Certifications

Date of Birth: 21st November 1990

Languages Known: English, Kannada, Hindi & Tamil

Address: #80 2nd A Main Muthyalanagar MES Road Bangalore - 560054

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