Customer Sales

CURICULAR VITAE

Sowmya Sreekanth

Mob : 073********, 099********

Mail Id :

*********@*****.***

My Strengths:

Am a Collections Specialist with extensive experience in handling out bound

calls for collection of outstanding payments, Resolving the related

concerns of secured and unsecured loans / cards of domestic and

international clients. I have come up with about 9 years hands on

experience in the similar fields. Having capabilities to handle the team

and motivating to achieve the assigned targets.

WORK EXPIRIENCE.

Worked at "Standard Chartered Bank - Global Business services" as Sr.

Officer. Since Nov'18 to feb21.

Nature of work:

1. Handling out bound calls for payment collections & resolving the

related concerns of secured & unsecured loans / cards in UAE region.

Roles & Responsibilities:

. Ensuring the delinquent accounts are being resolved within stipulated

time period by close co-ordination with clients & initiating the payments

. Tracking the non-traceable accounts and follow-up with the agencies

referring the accounts to manage NPA/ECL risk stages.

. Proposing suitable solutions and creating awareness in the clients,

motivating to make timely payments.

. Initiating the settlements & requesting customer to settle their debts

and issuing clearance certificates in line with the bank policies &

waiver decisions.

. Monitoring the employment status & Updating of customer information in

the database for easing future transactions.

. Taking Decisions on blocking of credit cards / seizing the accounts for

clients involved in fraudulent activities against the defined UAE banking

regulation / guidelines.

Achievements & Appreciations:

. I have been maintaining consistency in quality scores by aggregate 92% as

per organization standards.

. I have achieved the targets allocated by the management all most all the

months since the day one of my joining.

. Working as a team & Performing up to the expectations of the management

for the different tasks assigned.

. I am being appreciated on several junctures for my achievements by our in

charges and team members for my sincere efforts in resolving various

challenging accounts

Previous Experience:

1. Worked with Narayana group of schools as a Teacher & handling 1st Std

teaching all subjects.

. Preparing TLMs with PPT & Charts for all subjects - lessons &

present to students.

. Handling classes in Abacus in addition.

. Co-ordination with school management & fellow teachers in cultural

& various activities.

. Interaction with parents & updating the status of progress of

Students.

2. Running a Play School for Kids, Preschool and Kindergarten & Tuition

Centre for students from I STD to VII STD, from May'13.

Subjects handling: Mathematics, English.

Proficiency:

. School management.

. Handling a bunch student from age 5 years to 14 years,

. Working with a team of teachers.

. Co ordination with parents updating the status of progress of

Students.

3. Worked with HDB Financial Services, Chennai as an in Team Leader -

Collection Department since Nov'2008 to Apr'2013.

Nature of work:

. Handling a team of 17 Telecallers, working as a team to achieve the

targets.

. Co-ordinating with HDFC Bank customers in repayments of loans availed

on personal loans, Auto Loans (Two wheeler) & Matured calling.

. Communicating the details of loans i.e. Balance, Penalties & NOC

details etc.

. Involved in the data collection activities from the team & reporting

to management.

4. Worked with M/s Expertis - ABN Amro Bank. - As a Telecaller -

Collection Department since Aug'08 to Oct'08.

Nature of work:

. Co-ordinating with ABN Amro Bank customers in repayments of loans

availed on personal loans in local & Andhra Pradesh region.

. Communicating the details of loans.

5. Worked with M/s Sulekha.Net, Chennai as a Telecaller - Business

Development, for 6 months.

Nature of work:

. Marketing and sales of online advertisements, and customer support

activities.

. Developing new online advertisements based on customer requirements.

6. Worked with M/s Optimus (Polaris Group) - as Telecaller - Customer

Support, for one year.

Nature of work:

. Co-ordination with ICICI Bank customers in repayments of loans availed

on Automobiles.

. Communicating the details of loans. Handling Southern India Region

Customers.

EDUCATIONAL QUALIFICATION:

SSC : G H S, Proddatur 1999-2000

INTERMEDIATE : OSMONIA JR. COLLAGE. 2000-2002

GRADUATION : BSC COMP. SC. - 2002 to 2005 - S V UNIVERSITY,

Proddatur. Kadapa (AP).

POST GRAD : Master of Comp Appl - 2008 - 2011 - Madras University.

: Batch of Education - 2014-15 -

Yogivamana University.

COMPUTER SKILLS: BASIC COMPUTERS, MS OFFICE, C, C++, ORACLE & Working on

Banking Software.

PERSONAL DETAILS:

NAME : SOWMYA SREEKANTH.N

HUSBAND'S NAME : SREEKANTH. N

DATE OF BIRTH : 18th Oct 1983

RELIGION : HINDU.

NATIONALITY : INDIAN.

MARITIAL STATUS : MARRIED.

LANGUAGES KNOWN : ENGLISH, TELUGU & TAMIL.

Address : #36, Centurion Avenue,

Erikarai Street, Perumal Agaram,

Thiruverkadu, CHENNAI - 77.

Extracurricular activities:

Actively participated in outdoor and indoor games & handwork on garments

etc.

SOWMYA.

Contact this candidate