Social Media C

V A L L A B O J U

K A R T H I K

P R O C E S S D E V E L O P E R

+ 9 1 8 0 1 9 . 7 2 1 . 5 5 0

K V A L L A ****@*****.***

C O N T A C T I N F O R M A T I O N

E X P E R I E N C E

Currently working as a Trainer for Humming Bird (Community Operations).

Confident & fluent facilitation of training sessions. Scrum Meetings with the client to share the weekly insights driven from the tickets allotted for improving the policies and customer experience on the platform & got appreciated for the same.

Many insights and policies approved by the clients, for improving the customer experience on the platform.

Excellent process knowledge, Fast learning skills for the fast- moving policies of the company.

Providing support on the floor whenever required and in Experience in handling 30+ trainees in a batch.

Taking care of the trainees and assisting them from the Managing the trainees’ roster and took care of the Maintaining the daily report of the batch regarding Train new hires on the team & shadow them in their ramp Set up calibration sessions for the team.

Provide the new updates to the team that go live

Audit the result of the pre-worked tickets from global teams. Performs periodic rounds of the facility to observe Been appreciated and recognized as one of the best trainers in the process.

absence of a supervisor.

first day regarding logins, providing company assets, etc. transport and all transport-related issues.

attendance, agenda, personal issues, etc.

phase.

fortnightly.

coworker activities and ensure they are being performed safely and in accordance with approved procedures.

GENPACT INDIA PVT LTD OCTOBER'18-TILL DATE

PROCESS DEVELOPER (TRAINER)

Extremely motivated to constantly develop my skills and grow professionally and confident in my ability to come up with interesting ideas for training and learning.

P R O F I L E

Worked as a content moderator for one of the top 10 social media company.

Performed excellent with high accuracy score.

Got appreciated by the organization for providing new ideas. Worked as a content moderator for a year and then grabbed the role of a Trainer for the process.

GENPACT INDIA PVT LTD JUNE'17-SEPTEMBER'18

PROCESS ASSOCIATE

Managing entire recruiting process, sourcing, screening, interviewing, negotiating rates, coordinating interviews, following up and placing qualified candidates.

Sourcing candidates by use of job portals like Dice, Monster, Carrier Builder, Indeed, Tech Fetch, LinkedIn etc. Fully familiar about the posting methods in Dice, Monster, Carrier Builder, Indeed, Tech Fetch, and LinkedIn.

Conducting preliminary round of interviews based on requirement and assessing their communication, technical competency and attitude of the candidate before submitting to the client. Scheduling and coordinating interview for the short-listed candidates.

Ensuring that a proper follow up is done till the candidate joins our client.

BRESA INDIA PVT LTD JUNE'16 - APRIL'17

IT RECRUITER (VOICE PROCESS)

R E W A R D S & R E C O G N I T I O N

A w a r d e d w i t h o n e s i l v e r & f i v e b r o n z e a w a r d s i n t h e t e n u r e w i t h G e n p a c t .

W o n a l o t o f a c c o l a d e s f o r b e i n g t h e b e s t t e a m p l a y e r b y m y m a n a g e r

E D U C A T I O N A T W O R K

L e a n t r a i n e d a n d t e s t e d w i t h E i g h t - s t a r c e r t i f i c a t i o n .

C o v e r e d S i x - S i g m a w h i t e a n d Y e l l o w b e l t c e r t i f i c a t i o n

C o m p l e t e d m a n y H a r v a r d M a n a g e M e n t o r m o d u l e s P R E F E R R E D L O C A T I O N

A n y

E D U C A T I O N

B . T e c h G r a d u a t e 2 0 1 4 ( J N T U ) .

S K I L L S

C o m m u n i c a t i o n

Q u i c k l e a r n e r

Easy to approach and hardworking

Have positive attitude towards work and life

L A N G U A G E S K I L L S

E n g l i s h - S p e a k, r e a d a n d w r i t e . H i n d i - S p e a k, r e a d a n d w r i t e .

T e l u g u - S p e a k, r e a d a n d w r i t e .

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