Manager

Lydia Fisher-Commisso

Troy, MI 586-***-**** **************@*****.***

Summary

I have 15 plus years of management and leadership experience in planning and developing people with the passion and ability to create an inspiring team atmosphere. My desire is to lead people to perform at their best each day while creating more capabilities.

Skills

Training and Development

Organization

Operations Management

Cleanliness Auditing

Problem Solving

Results-Orientated

Quick Learner

Customer Service

Community Activities

Written and Verbal Communication

Experience

April 2019 Henry Ford Medical Group

To current Intake supervisor of Bariatric Surgery Detroit, MI

Designed the new intake center by developing all procedures to enhance the patient experience

Streamlined workflow for bariatric department for 5 hospitals Built relationships directly between surgeons, managers, support staff and patients

Developed systems to manage the timeliness of contacts to maintain positive relationships with referring physicians

Led and support staff to coordinate all incoming requests from patients from varied sources

Increased retention of patients by developing systems to maintain engagement Implement documentation in EMR for enhanced transparency between sites

Consistently sought feedback to improve communication using shared smart phrases within EMR

Increased total patients scheduled for informational seminars by almost 10% in 9 months

Assisted 2 departments in the creation of their intake departments thru senior leadership relations

Supported with change management to upper leadership, peer group and subordinates

Hire and train new employees while continuing to enhance the skills of current team

Organized and facilitated processes to contact market leads for bariatric surgery

Increased return rate of leads by 10% in 6 months

Led team through a change in patient tracking systems to provide more consistent high- touch care scheduling, payroll, staffing and training, inventory, and planning

August 2009-

April 2019 Starbucks Coffee Company Various Locations

Store Manager/SM trainer

Led development activities for employees across multiple districts including organizing specific development days and mock interviewing

Successfully developed over 25 employees into shift managers

Successfully developed over 15 employees into store managers

Became a training manager for external hires into the company

Led multiple hiring fairs and recruitment activities for multiple locations including new stores and relocations

Led multiple districts in quality assurance audits, improving overall compliance scores by 8% from 2015-2016

Designed a communication system for audit results and quick improvement methods within districts

Developed peers’ abilities to understand profit and loss statements by delivering class-like open forums quarterly

Increased sales by over 15% in a two-year period, exceeding $2Million overall sales

Reduced employee turnover by 40% in 1 year by improving moral and the workplace environment expectations

Improved customer satisfaction scores by over 50% by building relationships with repeat customers and improving store operations

Managed scheduling, payroll, staffing and training, inventory, and planning

January 2009- Home Instead Senior Care Birmingham, MI

August 2009 Home Caregiver

Created relationships with clients while improving their quality of life

Managed daily care of clients to include, laundry, meal prep, feeding and bathing

Scheduled and organized appropriate transportation for appointments as needed

Communicated with company weekly to discuss changes in patient health, needs or emotional status

Met with client and family monthly to discuss care expectations, review possible changes to frequency of visits and to anticipate the future needs of the individual

2004-2009 Noodles & Company Various Locations

Store Manager

Ran the busiest location in the state before opening a brand-new location

Managed a bilingual staff

Managed scheduling, payroll, staffing and training

Hired and trained 50 new employees for two new store openings

Trained and developed 5 store managers

Helped transition company from a corporate-owned establishment to a franchise

2003-2004 Impact Financial Clinton Township

Insurance Agent

Licensed to sell both Life and Health insurance

Followed up on leads

Worked with clients to discover and provide them with proper insurance coverage

Education and Training

2018 Arizona State University, Tempe Campus Tempe, AZ

Bachelor of Arts: Organizational Leadership

Graduated Summa Cum Laude

2016 ServSafe Certification

Volunteer Experience:

Organized and coordinated Great American Backyard Campout for over 200 participants in multiple cities for 2 years

Facilitated Shed talks for the public tours to the Maple Syrup Days for groups of 20-30 people at a time for 6 seasons

Directed the work of multiple volunteers for Earth Day Clean-up for 5 years

Dedicated manual labor hours to Blight Busters of Detroit

Organized and led a Senior WII bowling activity for local Parks & Rec department

References

Sarah Mcghie 586-***-****

Heather Alsip 586-***-****

Kristen Deluge 248-***-****

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